Workspace Environment Management (WEM) 2407

Last Modified: Aug 4, 2024 @ 10:37 am

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This post covers Citrix Workspace Environment Management (WEM) versions 2407 and older.

💡 = Recently Updated

Change Log

Overview

Workspace Environment Management (WEM) is Citrix’s Performance Management and UEM (User Environment Management) tool for all XenApp/XenDesktop Enterprise or Platinum Customers with active Software Maintenance (Subscription Advantage is not sufficient). The WEM Agent is supported on XenApp 6.5, and XenApp/XenDesktop 7.x. Videos:

Note: WEM does not replace Citrix Profile Management. You usually implement both.

Citrix Blog Post User Experience on Steroids: Citrix Workspace Environment Management has a list of Frequently Asked Questions about WEM, including a drawing of the architecture.

From Hal Lange at Database sizing at Citrix Discussions: SQL Always On is fully supported.  In WEM 1909 and older, the ONE caveat is to remove from the Always On Availability Group before upgrading.

Here are the official calculations from the Norskale days on space needed on the SQL Server:

  • Reserve 1GB of RAM per 1,000 users deployed
  • RAM=1.5GB system + (1.5GB SQL + 1 GB per 1,000 users) for that SQL instance
  • Disk = 1GB per 10,000 users per year + 10 MB per WEM site configured

Upgrade WEM

There is no LTSR version of Citrix Workspace Environment Management (WEM), so you should always upgrade to the latest version of WEM.

From Upgrade a deployment at Citrix Docs: In-place upgrades from versions earlier than Workspace Environment Management 4.7 to version 1808 or later are not supported. To upgrade from any of those earlier versions, you need to upgrade to version 4.7 first and then upgrade to the target version.

If you want to upgrade a WEM deployment earlier than 2006 to 2209 or later: To avoid database upgrade failures, upgrade to 2103 first and then to 2209 or later.

CTA Marco Hofmann at CUGC: How-To: Update Citrix Workspace Environment Management (WEM) from 4.x to 4.7 (v4.07.00.00)

To upgrade Citrix WEM:

  1. In-place upgrade the Citrix Licensing Server. No special instructions.
    • Ensure the installed licenses a non-expired Subscription Advantage date.
  2. Before you upgrade, run WEM Infrastructure Service Configuration Utility and record all settings.
  3. In-place upgrade the WEM Server. No special instructions.
  4. Use the Database Maintenance tool to upgrade the WEM database.
    • In WEM 1909 and older, before upgrading the database that’s in a SQL Server Always On availability group, you must remove it from the availability group. This is no longer required in WEM 1912 and newer.
  5. You might have to run the WEM Infrastructure Service Configuration Utility on each WEM Server to point to the upgraded database. If the settings are still there, then just click Save Configuration.
  6. In-place upgrade the WEM Console. No special instructions.
  7. In-place upgrade the WEM Agents.

Install/Upgrade WEM Server (Infrastructure Service)

There is no LTSR version of Citrix Workspace Environment Management (WEM), so you should always upgrade to the latest version of WEM.

The WEM Infrastructure Service can be installed on one or more servers, but Citrix says don’t install it on Delivery Controllers. The WEM Agent cannot be installed on the Infrastructure Service server.

A WEM Server with 4 vCPU and 8 GB RAM can support up to 3,000 users.

  1. Port 8288 – WEM 1912 and newer have a new port 8288 for WEM Agent Cache Synchronization. You’ll need to add this port to your load balancer and open it in your firewall.
    • Port 8285 is still available for WEM Agents 2012 and older connecting to newer WEM Servers.
    • Old port removed – The Cache synchronization port (8285) was removed from WEM Server 2103 and newer, so make sure your existing agents are a version that supports the newer Cached data synchronization port. WEM Agent 1912 and newer should be sufficient.
    • If your existing WEM Agents don’t support the new port number, then upgrade your WEM Server to version 2012 (or version 1912), upgrade your WEM Agents to the corresponding version, and then upgrade the WEM Server to a newer version.
  2. Download Workspace Environment Management 2407 and extract it.
  3. If you are upgrading, run WEM Infrastructure Service Configuration Utility and record all settings. These settings might be wiped out during the upgrade.
  4. Licenses – make sure your installed CVAD licenses have a CSS date that is later than the date required by your WEM version. The required CSS date is shown at the top of the WEM download page.
  5. Run the downloaded Citrix Workspace Environment Management Infrastructure Services Setup.exe from the 2407-01-100-01 folder.
  6. Check the box next to I agree to the license terms and click Install.
  7. In the Welcome to the Citrix Workspace Environment Management Infrastructure Services Setup Wizard page, click Next.  
  8. In the Destination Folder page, click Next.
  9. In the Ready to install Citrix Workspace Environment Management Infrastructure Services page, click Install.
  10. In the Completed the Citrix Workspace Environment Management Infrastructure Services Setup Wizard page, click Finish.
  11. Click Launch Database Management Utility.
  12. Antivirus – C:\Program Files (x86)\Citrix\Workspace Environment Management Infrastructure Services and C:\Program Files (x86)\Norskale\Norskale Infrastructure Services must be excluded from Antivirus scanning. Or exclude: Norskale Broker Service.exe; Norskale Broker Service Configuration Utility.exe; Norskale Database Management Utility.exe.
  13. If you are upgrading, then make sure your WEM Service Account has Full control permissions on the DBSync folder at C:\Program Files (x86)\Norskale\Norskale Infrastructure Services\DBSync. For new installs, WEM should set this permission correctly once the Infrastructure Services are configured. Note: this folder seems to be missing in newer versions of WEM.
  14. Firewall – Ensure firewall allows the following ports to/from the WEM Infrastructure Service servers. See Citrix Tech Zone Communication Ports Used by Citrix Technologies.
    • Agent Port – defaults to TCP 8286 – from WEM Agent to WEM Infrastructure Service
    • AgentSyncPort – defaults to TCP 8285 – from WEM Agent to WEM Infrastructure Service
    • Cached data synchronization port – defaults to TCP 8288 – from WEM Agent 1912 and newer to WEM Infrastructure Service
    • AdminPort – defaults to TCP 8284 – from WEM Admin Console to WEM Infrastructure Service
    • Monitoring Port – defaults to TCP 8287 – from Director to WEM Infrastructure Service
    • AgentPort – defaults to TCP 49752 – from WEM Infrastructure Service to WEM Agent

Upgrade WEM Database

Workspace Environment Management has PowerShell commands. For details, see Citrix Workspace Environment Management SDK at Citrix Developer docs.

To upgrade the Workspace Environment Management database using the GUI tool:

  1. If this is a new install, skip to Create WEM Database.
  2. The person running Database Management must be a sysadmin on the SQL Server. Or you can enter a SQL login.
  3. On the WEM server, run Database Management from the Start Menu.
  4. If upgrading, in the ribbon, click Upgrade Database.
  5. In WEM 1906 and newer, the fields might already be filled in. Otherwise:
    1. Enter the SQL Server Name.
    2. Enter the existing WEM Database Name.
    3. Configure the credentials for the WEM service account.
  6. If your account is not a sysadmin on SQL, then enter a SQL account in the Database Credentials fields.
  7. Click Upgrade.
  8. Click Yes when asked to proceed.
  9. Click OK when prompted that database upgraded successfully.
  10. Click Finish to close the Database Upgrade Wizard.
  11. Close the WEM Database Management Utility.
  12. Open services.msc and restart the Citrix WEM Infrastructure Service or restart Norskale Infrastructure Service.

After the database is upgraded, run the WEM Infrastructure Service Configuration Utility.

  1. If the upgrade preserved the settings, then simply click Save Configuration. The service won’t start unless you do this.
  2. In WEM older than version 1906, you might have to re-configure the settings.
    1. On the Licensing tab, configure the licensing server.
    2. On the Database Maintenance tab, consider checking Enable Scheduled Database Maintenance.
    3. On the Advanced Settings tab:
      1. Enter the Infrastructure service account credentials.
      2. Enter the vuemUser SQL user account password.
      3. In WEM 1909 and newer, check the box next to Enable performance tuning and set both of the Minimum threads boxes to the number of concurrent WEM Agents that will be connected to this one WEM server. Maximum value is 3000.
      4. Make a choice regarding Google Analytics.
    4. The Advanced Settings tab will look something like this.
    5. On the Database Settings tab, enter the database server name and database name.
    6. In the ribbon, click Save Configuration.
  3. Click Yes to restart the Broker Service.
  4. Skip ahead to upgrade the WEM Administration Console.

Create WEM Database

Workspace Environment Management has PowerShell commands. For details, see Citrix Workspace Environment Management SDK at Citrix Developer docs.

To create the database using the GUI tool:

  1. The person running Database Management must be a sysadmin on the SQL Server. Or you can enter a SQL login.
  2. Make sure SQL Server authentication (mixed mode) is enabled on the SQL server > Properties > Security. Even though the WEM Infrastructure Service server runs as an AD account that is used login to SQL, WEM Infrastructure Service also uses a SQL account named vuemUser, which means mixed mode must be enabled. Source = John Long at WEM new install, cannot connect to infrastructure server at Citrix Discussions.

  3. On the WEM server, run WEM Database Management Utility from the Start Menu.
  4. If a new install, in the ribbon, click Create Database.
  5. In the Create database Wizard page, click Next.
  6. In the Database Information page, enter the SQL server name, and enter a new Database Name.
    1. Only enter an instance name if you have a named SQL instance.
    2. Only enter a port number if your SQL instance is listening on a static port number other than 1433.
    3. From Måns Hurtigh at Problem creating WEM 4.3 Database on SQL Server 2012 at Citrix Discussions: The database name cannot contain a dash.
  7. The paths might not be correct so double check them. Then click Next.
  8. In the Database Server Credentials page, if your account has sysadmin permissions, then leave the box checked. Otherwise, uncheck the box, and enter a SQL login that has sysadmin permissions. Click Next.
  9. In the VUEM Administrators section, click Browse, and select your Citrix Admins group.
  10. In the Database Security page, if you intend to load balance multiple WEM servers, then specify a Windows service account for database access. The WEM  Infrastructure Service will run as this account. See the load balancing topic at Install the Citrix Workspace Environment Management Infrastructure Services at Citrix Docs.
  11. The Database Creation Wizard also creates a SQL account called vuemUser with an 8 character alphanumeric password. If you want it more complex, check the box and specify the password.
    • Note: if you intend to implement AlwaysOn Availability Group, then you must specify this password, since you’ll be asked for it again when adding the database to the Availability Group. Also see SQL Server Always On at Citrix Docs.

  12. Click Next.
  13. In the Database Information Summary page, click Create Database.
  14. Click OK when prompted that the database was created successfully.
  15. Click Finish to close the Database Creation Wizard.
  16. Close the WEM Database Management Utility.
  17. There is a log file at “C:\Program Files (x86)\Citrix\Workspace Environment Management Infrastructure Services\Citrix WEM Database Management Utility Debug Log.log” or at “C:\Program Files (x86)\Norskale\Norskale Infrastructure Services\Citrix WEM Database Management Utility Debug Log.log”

WEM Infrastructure Services Configuration

  1. On the WEM Server, run WEM Infrastructure Service Configuration Utility from the Start Menu.
  2. On the Database Settings tab, enter the SQL Server name and database name.
  3. Switch to the Advanced Settings tab.
  4. If you intend to load balance WEM Servers, then Browse to a service account. This service account must have access to the database.

    • The service account must be in the local Administrators group on the WEM servers.
  5. Enter the vuemUser SQL user account password.
  6. In WEM 1909 and newer, check the box next to Enable performance tuning and set both of the Minimum threads boxes to the number of concurrent WEM Agents that will be connected to this one WEM server. Maximum value is 3000.
  7. Make a choice regarding Google Analytics.
  8. The Advanced Settings tab will look something like this.
  9. On the Database Maintenance tab, consider checking Enable Scheduled Database Maintenance.
  10. On the Licensing tab, you can enter a Citrix License Server 11.14.0.1 or newer that has valid licenses. Or you can enter the license server later in the admin console.
  11. Click Save Configuration in the ribbon.
  12. Click Yes when asked to restart the Broker Service.
  13. Close the WEM Infrastructure Service Configuration utility.
  14. If you are load balancing WEM servers, then you must also create a Kerberos SPN, where [accountname] is the service account you are using for the Norskale service.
    setspn -U -S Norskale/BrokerService [accountname]

Install/Upgrade WEM Console

  1. Run Citrix Workspace Environment Management Console Setup.exe from the downloaded WEM 2407 (aka 2407-01-100-01) installation files.
  2. Check the box next to I agree to the license terms and click Install.
  3. In the Welcome to the Citrix Workspace Environment Management Console Setup Wizard page, click Next.
  4. In the Destination Folder page, click Next.
  5. In the Ready to install Citrix Workspace Environment Management Console page, click Install.
  6. In the Completed the Citrix Workspace Environment Management Console Setup Wizard page, click Finish.
  7. Click Close.

Install/Upgrade WEM Web Console

Install or upgrade the WEM Web Console on the WEM Server. The WEM Web Console can use port 443 if nothing else is using that port.

  1. In the extracted WEM 2407 folder, right-click Citrix Workspace Environment Management Web Console.exe and click Run as administrator.
  2. Check the box next to I agree to the license terms and click Install.
  3. In the Welcome to the Citrix Workspace Environment Management Web Console Setup Wizard page, click Next.
  4. In the Destination Folder page, click Next.
  5. In the Ready to install the Citrix Workspace Environment Management Web Console Setup Wizard page, click Install.
  6. In the Completed the Citrix Workspace Environment Management Web Console Setup Wizard page, click Finish.
  7. Click Launch Web Console Configuration. This might not work if you didn’t run the installer elevated.

Web Console Configuration

  1. Create a file share for WEM and grant Modify permission to a service account.
  2. Create a service account and add it to WEM Console > Administration > Administrators as Global Admin with Full Access and not Disabled.
  3. Install a certificate in the Local Computer store (certlm.msc).
  4. From the Start Menu, right-click WEM Web Console Configuration, expand More, and click Run as administrator.
  5. Click Next.
  6. The Port number cannot conflict with other services already using the port, including IIS.
  7. The Infrastructure server name can be localhost if you installed the Web Console on the WEM Infrastructure Server.
  8. User name must be Global Admin inside WEM.
  9. Click Start service.
  10. Click Configure certificate.
  11. Browse to the local cert and then click Set up certificate.

  12. Click Finish.

  13. Launch the Web Console and login. 
  14. Click your name on the top-right and click Storage folder.
  15. Enter the UNC path to the file share for WEM.
  16. Check the box next to Require credentials and enter the service account. Click Done.

WEM Configuration Sets

Each WEM Agent belongs to one Configuration Set. Most actions in a Configuration Set can be filtered, but some settings are global to the Set. To handle global settings, you can create multiple Configuration Sets that apply to different WEM Agents.

In WEM Web Console (2308 and newer):

  1. On the left, click Configuration Sets.
  2. On the right, click Add configuration set.
  3. Give the set a name and click Save.

  4. Click a Configuration Set to create Actions and configure other settings.
  5. Use the drop-down menu on the top-left to switch to a different Configuration Set.
  6. Directory Objects lets you add individual computers or computer Organizational Units (OUs) and assign them to Configuration Sets.

  7. Back in the list of Configuration Sets, on the right, you can click Backup and Restore.
  8. Click Backup to perform a manual backup. Or click Manage automatic backup. The backups are stored in the SMB file share. In WEM 2407 and newer, automatic backups can keep up to 25 backups.

  9. Notice the Directory objects are not included in the backups.
  10. After you have a backup, you can Restore it to any Configuration Set. This is an easy way of copying one Set to another.

In WEM Classic Console:

  1. From the Start Menu, run WEM Administration Console.
  2. In the ribbon, click Connect.
  3. In the Infrastructure Server Connection window, enter the WEM Server name, and click Connect.
  4. Some WEM Console settings are global (every agent gets the same setting). So if you want different global settings for different agents, then you create multiple WEM Configuration sets. At the top of the window, in the ribbon, you can create a new WEM Configuration set. 
  5. WEM 1912 and newer can Backup and Restore entire Configuration Sets, which makes it easy to duplicate a Configuration Set.

    • When Restoring a Configuration Set, there’s no need to create a new empty Set. Just run the Restore wizard and WEM will try to use the original Configuration Set name. If the original Configuration Set already exists, then WEM will append _1 to the name, which you can then rename.
  6. Once you have multiple Configuration sets, you can use the drop-down to switch between them.
  7. A WEM Agent can only belong to one WEM Configuration set. Different Agents can belong to different WEM Configuration sets.
  8. In WEM 4.3 and newer, you add agents to the Configuration set at Active Directory Objects (workspace on bottom left) > Machines (node on top left). You can add OUs or individual objects (computers or computer groups).

Import Recommended Settings

If you have multiple WEM configuration sets, this process should be repeated for each new, empty WEM configuration set. This process is only available in the classic WEM Console.

  1. On the right side of the ribbon, click Restore.
  2. Select Settings and click Next.
  3. In the Settings Restore wizard, click Next.
  4. In the Restore from folder section, click Browse, and browse to the \Workspace-Environment-Management-v-2407-01-100-01\Configuration Templates\Default Recommended Settings folder that was included in the WEM download.
  5. In the Settings Type Selection section, check all available boxes, and click Next.
  6. In the Restore settings processing window, click Restore Settings.
  7. Click Yes when prompted to replace.
  8. Click Finish.

CTP James Kindon at WEM Hydration Kit has a collection of Applications, File System and Registry Actions that can be imported to WEM. CTP James Kindon recently added Environmental Settings to the Hydration Kit.

WEM 1909 and newer can Migrate your Group Policies to WEM. CTP James Kindon at Migrating GPO settings to WEM explains this feature in detail.

WEM Administrators

This is only configurable in the Classic WEM Console.

  1. In the Administration Console, go to Administration (workspace on bottom left) > Administrators (node on top left).
  2. In the right pane, click Add, and specify an Active Directory group that can administer WEM.
  3. After adding a group or user, right-click the new administrator, and click Edit.
  4. Use the Permissions drop-down to select a role. The roles are detailed at Administrators at Citrix Docs.
  5. Then use the State drop-down to select Enabled. New administrators are initially disabled. Click OK to close the window.

WEM Agent Configuration

For configuration guidance, see CTP James Kindon WEM Advanced Guidance – 2023 at CUGC.

Most of these settings are available in the WEM Web Console.

  1. In the WEM Web Console, click a Configuration Set, expand Advanced Settings and click Agent Settings.
  2. Click Agent options.

    • When making changes, make sure you click Apply changes periodically.
  3. Setting on these tabs are mostly self-explanatory. Feel free to change any as desired. If you imported a default configuration, then many of these might already be enabled. If not, then configure them manually.
  4. Check the Launch agent options. and Enable desktop compatibility mode. Web Console lets you configure launch exclusions.
  5. Enable automatic refresh.
  6. Enable Offline Mode and Use cache to accelerate actions processing. More info at Citrix Blog Post Workspace Environment Management agent caching explained.
  7. The Action processing section lets you select which modules should be refreshed on reconnect.
  8. Scroll down and there are options to process printers and drives asynchronously.
  9. Agent service options section has a setting for Bypass ie4uinit Check. Enabling this might eliminate a 2-minute delay before WEM Agent starts.
  10. On the left is UI Agent Personalization. On the right is Appearance and interaction. You can change the UI agent theme. Other settings on this page let you hide the splash screen.
  11. The Helpdesk Options section lets you enable Screen Capture from the WEM Agent.

  12. At Advanced Settings > Monitoring Preferences, in WEM 2407 and newer, expand Profile container insights and you can Enable large file scanning.

    • Then you can run the report at Monitoring > Profile Container Insights.

System Optimization

  1. The System Optimization node lets you configure the various optimizations.

    1. WEM Classic Console has a System Optimization workspace (bottom left).
  2. On the top left, click the CPU Management node/section.
  3. CPU Spikes Protection gives processes equal access to the CPU.
    • There’s an option for Auto Prevent CPU Spikes.
    • From Hal Lange: “CPU Usage Limit should never be set to higher a percentage than one CPU. This will keep a single threaded application from thrashing a CPU.  Example: if 2 CPU’s are available, the CPU setting should not be set above 49%, if 4 CPU’s are available, the CPU setting should not be set above 24%”
    • Hal Lange demonstrates Citrix WEM Performance Optimizations in a YouTube video.

  4. Other tabs/sections let you manually specify CPU priority and/or clamping.

  5. Web Console > Monitoring > Insights > Optimization Insights has a report showing CPU optimization.

    • From CTA Chris Schrameyer WEM – CPU LOGGING: WEM does not provide any built-in logs to determine when a CPU Spikes Protection action is taken. It would be nice to know what processes are often limited, so we can then add them to a CPU Clamping policy or identify why they are using so much CPU.
  6. Memory Management node, you can enable Optimize Memory Usage for Idle Processes to periodically reclaim memory from running processes. This feature tells processes to flush their memory to disk. In other words, you’re trading memory for disk.

    1. WEM 2206 adds an option for Optimize only if total available memory is less than (MB) or Do Not Optimize When Total Available Memory Exceeds (MB). In other words, WEM does not optimize memory until available memory drops below this value.
    2. WEM 2206 adds a Memory Usage Limit for Specific Processes. Dynamic means the process memory is not limited until available memory is low.
  7. In the I/O Management node, on the right, you can prioritize process IO. Use the slider on the far right to enable the feature.
  8. In the Fast Logoff node, in the right pane, enabling Fast Logoff disconnects a session immediately, and runs logoff processes in the background.
  9. WEM 2003 and newer have a Citrix Optimizer feature. If you enable it, then the WEM Agents will disable services and scheduled tasks according to the settings in the template. WEM comes with built-in templates, or you can add your own. Newer versions of WEM have newer templates. WEM 2311 and newer support Windows 11 and Windows Server 2022.

    • WEM 2012 and newer have an option to Automatically select Templates to Use.
    • The Monitoring > Administration > Agents section adds a Process Citrix Optimizer action to each agent.
  10. WEM 2112 and newer have a Multi-session Optimization feature that lowers the priority of processes running in disconnected sessions.

Security

This section is only available in the WEM Classic Console.

  1. Click the Security workspace. On the top left, click the Process Management node. In the right pane, in the Processes Management tab, enable Process Management. The other tabs are grayed out until you check this box.

    • You can BlackList processes. There’s also a WhiteList, but once something is added to the WhiteList, then all other processes are blocked.
  2. On the top left, click Application Security.
  3. You can use the top-left sub-nodes to configure AppLocker. See Application Security at Citrix Docs.

    1. If you click the Executable Rules sub-node, on the bottom right is a button to Add Default Rules.
    2. If you edit a rule…
    3. You can assign the rule to a user group.
    4. The list of user groups comes from Active Directory Objects (workspace on bottom left) > Users.
    5. On top of the right pane, set Rule enforcement to On or Audit.
    6. In the ribbon is a button to Import AppLocker Rules that were exported from a group policy.
    7. The other sub-nodes follow the same configuration pattern.
  4. WEM 2112 and newer have a Privilege Elevation feature under the Security workspace. You might have to scroll down to find it. On the right, check the box for Process Privilege Elevation Settings. Notice the setting for Do Not Apply to Windows Server OSs.

    1. On the left, click Executable Rules under Privilege Elevation. Then on the bottom right click Add Rule.
    2. Give the rule a name and select an assignment.
    3. There are options to restrict the elevation to specific parameters. For example, you can restrict cmd.exe so it can only elevate specific scripts. Click Next.
    4. Browse to the executable file and click Create.
    5. CTP David Wilkinson has more details on this feature.
  5. WEM 2203 adds a Self-elevation feature that lets users manually run processes elevated. See Citrix Docs for details.

  6. WEM 2006 adds Process Hierarchy Control, which lets you restrict or allow a parent process from launching specific child processes. See Citrix Docs for configuration details.

    1. On the agent side, you must enable Process Hierarchy Control by running elevated AppInfoViewer.exe from C:\Program Files (x86)\Citrix\Workspace Environment Management.
    2. Click Enable Process Hierarchy Control.
    3. Acknowledge that a restart is required.
  7. WEM has an audit log of the security features at Administration workspace > Logging node > Agent tab.

Policies and Profiles

  1. WEM Web Console > Profiles > Profile Management Settings lets you push Citrix Profile Management settings to WEM Agents
  2. On the top right you can click Quick setup to Start with template. Choose either File-based or Container-based.
  3. There’s an option to configure user-level settings instead of computer-level.
  4. See the Citrix Profile Management post for details on a recommended Profile Management configuration. Some of the newer settings might be missing from WEM.
  5. If you use WEM to configure UPM settings, but the settings are not applying to the WEM Agent, then see Citrix CTX219086 Some UPM or WEM Agent parameters may not be applied by the agent after switching from GPO settings to Workspace Environment Management settings.
  6. In the WEM Classic Console, at Policies and Profiles > Citrix Profile Management Settings, in the right pane, the File System tab has a useful Profile Cleansing button to remove excluded folders from an existing UPM profile share. This function might not be necessary if you enable Logon Exclusion Check.

    • Adjust the Profiles Root Folder, click Scan Profiles Folder, and then click Cleanse Profile(s).
  7. To configure folder redirection in the WEM Classic Console, on the top left, click Microsoft USV Settings.
    1. On the right, on the Roaming Profiles Configuration tab, check the box to Process User State Virtualization Configuration.
    2. Then switch to the Folder Redirection tabs, and configure them as desired.
  8. For Environmental Settings, WEM Classic Console has the Policies and Profiles workspace (bottom left) with three nodes on the top left.

    1. In the Environmental Settings node (top left), in the right pane, you can enable Environmental Settings, and configure restrictions that are usually configured in group policy. Peruse the various tabs on the right. Administrators can be excluded from these restrictions. These settings are only in the WEM Classic Console. In WEM Web Console they are replaced by group policies.
    2. The Environmental Settings within the WEM Administration Console are per-machine, not per-user. This means that, by default, all the settings configured inside of a Configuration Set apply to every non-admin user that logs into that particular Agent machine. In order to have different Environmental Settings apply to different users/user groups, they would need to be applied to a separate WEM Agent machine, and all the settings would need to be configured inside a separate Configuration Set to which the WEM Agent Machine is bound. Source = CTX226487 Guidance on configuring WEM settings per user/user groups.

Scripted Tasks

Web Console lets you configure Scripted Tasks that run at the agent (computer) level.

  1. First, add the task/script to Scripted Tasks at the global le

    1. Scripted tasks are PowerShell scripts.
  2. Then go to a Configuration Set and click Scripted Task Settings.
  3. On the far right, click the … next to a scripted task and then click Configure.
  4. Enable the task and choose a Filter.
  5. The Triggers page lets you choose when the script should run. You can Create new trigger.
  6. One of the options is Scheduled.

WEM Agent Group Policy

  1. In the WEM Download, go to the \Workspace-Environment-Management-v-2407-01-100-01\Agent Group Policies\ADMX folder.
  2. Copy the .admx file, and the en-US folder to the clipboard.
  3. Go \\MyADDomain.com\sysvol\MyADDomain.com\Policies.
  4. If you have a PolicyDefinitions folder here, then paste the .admx file and folder.

    • If you don’t have PolicyDefinitions in Sysvol, then instead go to C:\Windows\PolicyDefinitions, and paste the .admx file and folder there.
  5. Look for older versions of the WEM .admx and .adml files (in the en-us subfolder) and delete them. Remove any WEM .admx and .adml files that have a version number.

  6. Edit a GPO that applies to the VDAs that will run the WEM Agent.
  7. In WEM 1906 and newer, go to Computer Configuration | Policies | Administrative Templates | Citrix Components | Workspace Environment Management | Agent Host Configuration.
  8. On the right, double-click Infrastructure server.
  9. Enable the setting, enter the FQDN of the WEM server (or load balanced name), and click OK. Note: It must be FQDN.
  10. Assign Agents to a Configuration Set.
    1. In the WEM Web Console, go to Directory Objects and click Add object.
    2. In the WEM Classic Administration Console, choose a Configuration Set and then go to Active Directory Objects workspace (bottom left) > Machines node (top left), and in the right pane, add an OU or individual machines.
  11. It’s possible that an Agent might register with multiple Configuration sets. You can review the registrations in Web Console at Monitoring > Administration > Agents.

    1. Registrations tab (right pane) might show you Agents not registered with any Configuration Set. Add the Agent to Active Directory Objects > Machines.

Install/Upgrade WEM Agent

For command line unattended installation of WEM Agent, see Alain Assaf at Citrix Discussions.

  1. WEM agent upgrade task – WEM 2311 and newer can push Agent upgrades to existing agents. In a Configuration Set, configure a file share under App Package Delivery. Then import the WEM Agent to the share. Then create a Delivery task. More details at App Package Delivery at Citrix Docs.

  2. If App Layering, Citrix recommends installing the WEM Agent in the Platform Layer.
    • If you are installing the WEM Agent in a App Layer, see George Spiers to workaround an issue with the Netlogon service in a Platform Layer that has the Provisioning Services Target Device software installed.
  3. Use registry editor to confirm that the WEM GPO has applied to the Agent machine. Look for HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Norskale\Agent Host\BrokerSvcName.
  4. VDA installer – In VDA 2012 and newer, the WEM Agent is included with the VDA installer; however, this install method has been deprecated. You can instead install it separately as detailed in the next step.

  5. Manual install – On a VDA Master machine, run Citrix Workspace Environment Management Agent.exe from the downloaded WEM 2407 (aka 2407-01-100-01) installation files.
  6. In the Citrix Workspace Environment Management Agent window, check the box next to I agree to the license terms and click Install.
  7. In the Welcome to the Citrix Workspace Environment Management Agent Setup Wizard page, click Next.
  8. In the Destination Folder page, click Next.
  9. In the Deployment Type page, select On-premises Deployment and click Next. Basic Deployment in WEM 2407 and newer does not need any infrastructure. See Citrix Docs.
  10. In the Infrastructure Service Configuration page, change the selection to Skip Configuration since you’ve already configured the group policy. Click Next. Note: In WEM 1912 and newer, the cache synchronization port changes from 8285 to 8288.
  11. In the Advanced Settings page, if this machine will be used with Citrix Provisioning and has a Provisioning cache disk, then you can optionally move the WEM Cache to the Provisioning cache disk. Click Next. WEM Agent 2012 and newer have some enhancements for non-persistent machines. See Prerequisites and recommendations and Agent startup behaviors at Citrix Docs.
  12. In the Ready to install Citrix Workspace Environment Management Agent page, click Install.
  13. In the Completed the Citrix Workspace Environment Management Agent Setup Wizard page, click Finish.
  14. In the Installation Successfully Completed window, click Close.

WEM Agent Cache

  1. After installation, check the registry under HKLM\System\CurrentControlSet\Control\Norskale\Agent Host to verify your command line switches applied correctly.

  2. WEM Agent 2012 and newer have some enhancements for non-persistent machines. See Prerequisites and recommendations and Agent startup behaviors at Citrix Docs.
  3. In WEM Agent 1909 and newer, the WEM Agent installation path is now C:\Program Files (x86)\Citrix\Workspace Environment Management Agent instead of C:\Program Files (x86)\Norskale\Norskale Agent Host and you might have to modify your WEM Agent Cache Refresh scripts with the new path. See CTP James Kindon Citrix WEM Updated Start-Up Scripts for more details.
  4. Optionally, you can pre-build the Agent Cache by running AgentCacheUtility.exe, which is located in C:\Program Files (x86)\Citrix\Workspace Environment Management Agent (fresh WEM Agent 1909 and newer) or in C:\Program Files (x86)\Norskale\Norskale Agent Host.

  5. It needs the following switches:
    -refreshcache -brokername:MyWEMServer
  6. From Hal Lange: “AgentCacheUtility does except short values (Eg AgentCacheUtility -r -b:) the broker name should always be in FQDN since this does use Kerberos for the authentication.”

  7. You can also use the Web Console at Monitoring > Administration > Agents to refresh an agent’s cache and perform other actions. The Synchronization column indicates if the cache is up to date or not. It takes a few minutes to update.
    • It’s also in WEM Classic Administration Console at Administration workspace (bottom left), Agents node (top left)
  8. From Hal Lange: “Need to optimize the client by running ngen for .NET optimizations in the x64 and x86 directories. These commands will help optimize ANY .NET application installed on the system 
    C:\Windows\Microsoft.NET\Framework\v4.0.30319
C:\Windows\Microsoft.NET\Framework64\v4.0.30319
ngen.exe update
ngen.exe eqi 1
ngen.exe eqi 3
  9. Antivirus – C:\Program Files (x86)\Citrix\Workspace Environment Management Agent or C:\Program Files (x86)\Norskale\Norskale Agent Host must be excluded from Antivirus scanning. Or exclude Citrix.Wem.Agent.Service.exe; Norskale Agent Host Service.exe; VUEMUIAgent.exe; Agent Log Parser.exe; AgentCacheUtility.exe; AppsMgmtUtil.exe; PrnsMgmtUtil.exe; VUEMAppCmd.exe; VUEMAppCmdDbg.exe; VUEMAppHide.exe; VUEMCmdAgent.exe; VUEMMaintMsg.exe; VUEMRSAV.exe.
  10. If you use WEM to push UPM settings, but the settings are not applying to the WEM Agent, then see Citrix CTX219086 Some UPM or WEM Agent parameters may not be applied by the agent after switching from GPO settings to Workspace Environment Management settings.  Delete the machine cache, which is at the following registry location: 
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UsvMachineConfigurationSettings
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UpmConfigurationSettings

    This will force WEM to re-apply the per-machine settings (Microsoft USV or Citrix UPM settings, respectively).

  11. WEM Cache tends to break often. See CTP James Kindon Citrix WEM Cache Problems…. Again for a script to reset the cache periodically.
  12. CTP James Kindon describes the WEM Client Side Tools including: Log Parser, Resultant Actions Viewer, VUEMAppCMD, Manage Printers, Manage Applications, and Help Desk Tools.
  13. WEM Agent 2308 and newer have improved Event Viewer logging.

WEM Agent on Citrix Provisioning Target Device

From Citrix Discussions: create a computer startup script that deletes the WEM cache and refreshes it:

net stop "Citrix WEM Agent Host Service" /y
net stop "Norskale Agent Host Service" /y
del D:\WEMCache\ /S /F /q
net start "Citrix WEM Agent Host Service"
net start "Norskale Agent Host Service"
net start "Netlogon"
timeout /T 45 /nobreak
"C:\Program Files (x86)\Citrix\Workspace Environment Management Agent\AgentCacheUtility.exe" -refreshcache -brokername:XXXX
"C:\Program Files (x86)\Norskale\Norskale Agent Host\AgentCacheUtility.exe" -refreshCache -brokerName:XXXX

From Julian Mooren Citrix Workspace Environment Management with PVS – Synchronization State “Unknown”: For Citrix Provisioning, schedule a task to run the following commands at Target Device boot (Trigger = At Startup).

"C:\Program Files (x86)\Citrix\Workspace Environment Management Agent\AgentCacheUtility.exe" -refreshcache
"C:\Program Files (x86)\Norskale\Norskale Agent Host\AgentCacheUtility.exe" -refreshcache

From CTA David Ott at Using Citrix Workspace Environment Management to Redirect Folders via Symbolic Links – Speed Up Logon: before shutting down your maintenance/private mode vdisk to re-seal, kill the Citrix WEM Agent Host Service or Norskale Agent Host Service. For whatever reason if you don’t do this it can cause your vms in standard mode to take an obscenely long time to shutdown.

Base Image Script Framework (BIS-F) automates many image sealing tasks, including tasks for Workspace Environment Management. The script is configurable using Group Policy.

Monitoring

  1. WEM Web Console > Monitoring > Insights has some reporting, including a report showing disk space consumed by profile containers.
  2. In the WEM Classic Administration Console, the Monitoring workspace (bottom left) lets you see Logon Time and Boot Time reports.
  3. Double-click a category to see more info.

  4. Configuration node (top left) lets you configure Work Days Filtering for Login/Boot Time Reports.
  5. WEM 2203 adds a Profile Container Insights report for both FSLogix and UPM Profile Containers.
  6. When you make changes in the console, if agents are already installed, you can right-click the agent icon (by the clock), and Refresh.
  7. You can also go to the Administration workspace (bottom left) > Agents node (top left). In the right pane, right-click one or more Agents, and click the Refresh options.
  8. WEM 1811 and newer periodically run UPMConfigCheck every day, or whenever the Norskale Agent Service restarts. The Administration > Agents node in the WEM Console has a visual indicator of the UPMConfigCheck results. For status details, check the file C:\Windows\Temp\UPMConfigCheckOutput.xml on each WEM Agent Machine.

WEM Actions Configuration

WEM Actions are similar to Group Policy Preferences.

The general process is as follows:

  • Create the Actions
  • Optionally create Action Groups
  • Add AD user groups to the WEM Console.
  • Assign Actions or Action Groups to user groups. Use Conditions and Rules to perform the Action (or Action Group) for only a subset of machines or users in the user group.

Create Actions

  1. In WEM 2407 and newer, WEM Tool Hub has new tools for User Store Creation and Start Menu Configurator for Windows 11.
  2. In the WEM Console, use the Actions workspace to map drives, map printers, create shortcuts (Applications), set registry keys, etc. Each Action type is a separate node. New features (e.g., group policy templates, JSON Files, INI files, Ports, User DSNs) are only available in the Web Console. 
  3. WEM 1909 and newer can Migrate or Import your Group Policies to WEM. CTP James Kindon at Migrating GPO settings to WEM explains this feature in detail.
    1. In Group Policy Management Console, back up the GPOs that you want to import to WEM.
    2. Go to the GPO Backup folder and zip everything.
    3. In WEM Console, go to Actions > Group Policy Settings and click Import.
    4. WEM 2209 and newer let you Import Registry File.
    5. WEM 2012 and newer let you edit the imported group policies.
    6. It seems to be a registry editor that doesn’t use ADMX templates.
  4. WEM Web Console lets you configure GPOs using traditional ADMX templates. Switch to the Template-based tab. Standard Windows templates are already built into the Web Console, but you can upload more templates. 

  5. In WEM Classic Console, some Actions, on the Options tab, have a Self-Healing option. To optimize performance, WEM only applies an action once. The Self-Healing option causes it to reapply at every logon.
  6. Network Drives have no field for selecting a drive letter. Instead, you configure the drive letter later when assigning the action as detailed below.
  7. External Tasks are scripts that are triggered at user logon, reconnect or other triggers. WEM 2203 adds triggers for Process start and Process end. WEM 2009 adds triggers for Disconnect, Lock, and Unlock.
  8. Applications (shortcuts)
    1. In the Actions pane, Applications have no option for placing a shortcut on the Desktop. Instead, you configure shortcut placement later when assigning the action as detailed below.
    2. You can pull icons from a StoreFront store.

    3. Arjan Mensch at Powershell Module for Citrix WEM – Part 3 – EnvironmentalSettings and MicrosoftUsvSettings from GPO and much, much more provides a PowerShell Module that can do several things to help setup WEM, including reading a bunch of shortcuts (e.g. from Start Menu), and converting them to an .xml file that can be imported into WEM. This simplifies Applications configuration.
    4. To prevent applications (shortcuts) from being created if the application isn’t installed, go to Advanced Settings > Agent Settings > Miscellaneous (or Advanced Settings > Configuration > Agent Options), and check the box next to Check Application Existence in the Extra Features section.
    5. To clean up extra shortcuts, go to Advanced Settings > Action Settings > Action cleanup (or Advanced Settings > Configuration > Cleanup Actions), and check the boxes in the Shortcuts deletion at startup section. Also see CTP James Kindon Citrix WEM, Modern Start Menus and Tiles.
    6. After you create Applications (Shortcuts), and assign them, on the agent, there’s a Manage Applications tool that lets users control where shortcuts are created, including pinning to Taskbar and Start Menu.

    7. Applications can be placed in Maintenance Mode. Edit an application, and find the Maintenance Mode setting on the Options tab.
    8. This causes the icon to change, and a maintenance message to be displayed to the user.

    9. The Applications node has a Start Menu View tab on the top right.

  9. For the Printers Action, there’s a Add from print server button or in the ribbon there’s a Import Network Print Server button.

    1. Web Console uses the WEM Tool Hub to browse the print server.


  10. JSON Files are Web Console only. This Action lets you configure Microsoft Teams settings and Windows 11 Start Menu.

    1. WEM Tool Hub in WEM 2407 and newer has a Start Menu Configurator for Windows 11.

    2. For Teams, click Add JSON object and select Standard.
    3. Click the Generate with template button.
    4. Choose your desired Microsoft Teams configurations.
  11. WEM 2311 and newer support Registry Entries in the Web Console. There’s an Import button that can import .reg files.

    • On the top right is a Settings button. 

    • If Registry Actions are not applying, delete HKEY_CURRENT_USER\Software\VirtuAll Solutions\VirtuAll User Environment Manager\Agent\. (Source = Registry Entries not applied to users at Citrix Discussions)
  12. WEM 2311 and newer have File System Operations in the Web Console. There are several Action types.

    1. There’s a Settings button on the top right.

  13. WEM 2311 and newer have File Associations are available in the Web Console. It uses WEM Tool Hub to configure the FTAs.

  14. WEM 2402 and newer have INI Files, Ports, and User DSNs.
  15. CTP James Kindon at File Type Association with WEM and SetUserFTA explains how to use WEM to run Christoph Kolbicz’s SetUserFTA utility to reliably set file type associations on Windows 2012 and newer.
  16. For variables that can be used in the Actions configurations, see CTP James Kindon WEM Variables, Dynamic Tokens, Hashtags and Strings.
  17. Action Groups are not yet available in Web Console. You can combine multiple Actions into an Action Group. Then you can later assign the entire Action Group to a user.

    1. Create an Action Group and name it.
    2. Double-click the Action Group to show the actions on the bottom.
    3. On the bottom, move Actions from the Available box to the Configured box.
    4. For more info, see Action Groups at Citrix Docs.

Create Conditions and Rules

Once the Actions and Action Groups are created, you then need to decide under what conditions the Actions are performed. One or more Conditions are later combined into a Filter (or Rule). The Filters (or Rules) are used later when assigning an Action to a user group.

  1. In Web Console, go to Assignments > Filters and click the Manage Conditions button and then click Create condition. Select one of the many condition types. 

    • Or in Classic Console, go to the Filters workspace (bottom left). On the top left, switch to the Conditions node. In the right pane, create Conditions.
  2. One of the interesting Conditions is User SBC Resource Type, which lets you run Actions for either Published Desktop or Published Application.
  3. CTP James Kindon at WEM filter conditions on OU and IP Address at Citrix Discussions says that the Active Directory Path Match condition requires a * at the end of the path.
  4. Then go back to Filters and click Create filter.

    1. Or in Classic Console, switch to the Rules node (top left) and create Rules in the right pane.
  5. If you add (by clicking the right arrow) multiple Conditions to a Rule, all (AND) Conditions must match. Web Console lets you click the circle icon to make it an OR operator, but this isn’t an option in the Classic Console. 

Add AD Groups to WEM Console

  1. In WEM Web Console, go to Assignments > Assignment Targets and click Add assignment target.

    • Or in Classic Console, go to the Active Directory Objects workspace (bottom left). With the Users node selected on the top left, in the right pane, add groups and/or users that will receive the Action assignments.
  2. Web Console also lets you add new targets when managing assignments for each action.

Assign Actions to User Groups

  1. You can assign multiple actions from one place by clicking an assignment target and then clicking the Manage assignments button.

    • In Classic Console, go to the Assignments workspace (bottom left) > Action Assignment node (top left). In the right pane, initially the bottom half is empty. Double-click a group to show the Actions that are available for assignment. 
  2. When you assign an action, you can choose a Filter.

    1. In Classic Console, move an available Action or Action Group from the left to the right. This assigns the Action (or Action Group) to the user group.
    2. You will be prompted to select a Filter, which contains one or more Conditions.
  3. When you select a Network Drive (or move a Network Drive to the right), you’re prompted to select a drive letter.

    • The list of drive letters is restricted based on the configuration at Advanced Settings workspace (bottom left) > Configuration node (top left) > Console Settings tab (right pane).
  4. Application assignment lets you choose where to create the icon.

    • In Classic Console, some Actions have additional options that you can right-click. For example, you can create shortcuts on the desktop.
  5. Web Console also lets you Manage assignments directly from each Action.

Actions Troubleshooting

WEM caches Actions executions under HKEY_CURRENT_USER\SOFTWARE\VirtuAll Solutions\VirtuAll User Environment Manager\Agent\Tasks Exec Cache. Sometimes clearing these keys and values will fix Actions not applying.

CTP James Kindon at Selective Deletion of the WEM Actions Tracking Cache wrote a PowerShell script to selectively clear these registry keys and values.

Modeling Wizard

  1. In the Classic Console, in the Assignments workspace, you can use the Modeling Wizard node (top left) to see what Actions apply to a particular user.

Client Side Tools

CTP James Kindon describes the WEM Client Side Tools including: Log Parser, Resultant Actions Viewer, VUEMAppCMD, Manage Printers, Manage Applications, and Help Desk Tools.

Transformer

You can enable Transformer, which puts the WEM Agent in Kiosk mode. Users can only launch icons (e.g., Citrix icons). Everything else is hidden. This is an alternative to Workspace app Desktop Lock. The Transformer interface is customizable.

WEM 2308 and newer use Edge instead of Internet Explorer. Edge enables StoreFront to detect Workspace app and auto-launch desktops.

  1. In the WEM Classic Console, there’s a Transformer Settings workspace (bottom left) with two nodes on the top left: General and Advanced.
  2. Enable Transformer, and point it to your StoreFront URL. Note, this applies to all users and all agents in this WEM configuration set. You should probably have a new Configuration Set just for Kiosk devices.
  3. Other settings on the General Settings tab let you customize the appearance, and specify an unlock password. You probably want to disable the Clock. The Navigation Buttons are browser navigation.
  4. Transformer can be unlocked by pressing Ctrl+Alt+U and entering the unlock password.
  5. On the Site Settings tab, you can add website URLs that can be launched from within Transformer.
  6. At the top of the Transformer window is a Sites icon that lets you go to the sites listed in the WEM Console.
  7. The Advanced node lets you configure Transformer to launch a process other than a browser.
  8. The Advanced & Administration Settings tab lets you hide features from Transformer.
  9. To prevent users from accessing the local system, consider checking Hide Taskbar & Start Button.
  10. You probably want Log Off Screen Redirection to redirect users to the logon page when StoreFront logs off.
  11. The Logon/Logoff & Power Settings tab lets you configure the WEM Agent to autologon as a specific account. Transformer then displays the StoreFront webpage where the user enters his or her credentials.

560 thoughts on “Workspace Environment Management (WEM) 2407”

  1. So, I seem to have WEM installed and it appears to be working. However, it seems once WEM was installed and configured my Microsoft GPO seem like they are not getting applied any longer. Even adding Citrix Admins to the local Administrators group is not working. Any ideas?

    Reply

  2. Hello Carl,
    I am a bit confused on a couple of things. I made a presistent D drive for my PVS write cache. Intialized it in windows and it’s in my vdas now. I use the stream wizard to build new machines or servers. My question is do I have to go to every vda to install the WEM agent on the D drive? Or can I still put the vdisk in maintenance mode and do it that way on the D drive?
    Being the D drive are presistent accross all vdas, I don’t know which option is correct?

    Reply

  3. You are not registered as a Workspace Environment Management administrator. Therefore you are not allowed to access the service. Please contact your Workspace
    Environment Management administrator to gain access

    Reply

    1. When it was installed a group needed to be added to administer the console. You are probably not in that group.

      Reply

  4. After upgrading the WEM server to 4.3 the “Norskale Infrastructure Service” on the server isworking well, but randomly stopping. It can manually always be restarted without any problem, but after a while it is again in the “stopped” state. This has never been an issue before 4.3 Anyone experiencing the same issue andhaving a solution?

    Reply

      1. Thank you, can you post a link?
        And did they find any solution other than always manually starting the service again?

        Reply

  5. Hello and thanks for a great article!
    I have updated to 4.3 today and the console and database works great, but when I try to start the agent on my XenApp servern I get
    “Unhandled Exception
    CLS Terminating = True
    Exception:
    Message: Could not load file or assembly “Norskale.Vuem.Agent. Controllers, Version=4.3.0.0, Culture=neutral…..” and more

    Any idea what that could be? The server is restarted after upgrade

    Reply

    1. Update: After a total new installation that error disappeared but now I gets that the agent cant start and in event viewer:
      “Service appears to be Offline and no valid local cache found!”

      Reply

      1. SOLVED! It was a time difference between the infrastructure server and the machine with the agent, for 8 minutes, of some strange reason. Changed that and then everything works as expected 🙂

        Reply

      2. Hi Kent, I got the same issue. It seems to be a failure in the install routine. In most installations a file called ‘Norskale.Vuem.Agent.Controllers’ is missing. You should uninstall the agent and reinstall version 4.2. It runs with 4.3 controllers.

        Reply

  6. Hello Carl,
    If read through this and u stated Wem doesn’t replace upm. But it look like wem 4.3 can do everything the upm does. I am setting this up from scratch for a new customer. Everything is fresh, can I use wem 4.3 to do all the upm setting without doing a admx like we used to? Meaning control all upm from wem side?

    Reply

    1. You can use WEM to configure UPM, but it doesn’t replace UPM. What it replaces is the group policy settings for UPM.

      Reply

      1. What do u mean it doesn’t replace upm? Do u mean the upm can be controlled by wem and or GPO? If you do it by wem only do you still need to import the admx file? Meaning does wem need the admx file only for upm.

        Reply

        1. I think ur saying it’s not a official replacement but u can use wem instead of GPO? Meaning I don’t need the admx file because I will be using the alternative method with wem. Is this what u mean.

          Sorry for all the questions

          Reply

        2. UPM is a service. It’s controlled through policies. The UPM service is doing all of the work, no matter how you configure it.

          Other UEM products have their own profile handling (backup/restore) capabilities. WEM does not.

          Reply

  7. hello carl, still the problem with 4.3 agent , Broker Server name or Broker Port Error, no agent is showing up in the console. any ideas?

    Reply

  8. At the Broker Service Configuration I had to type SQLServer\SQLInstance (with the backslash in it) . Only typing the SQL Server like in your documentation fails in my test lab.

    Reply

    1. If you are using named instances, then you definitely need to use this format. My home lab uses the default SQL instance.

      Reply

  9. So lets say you use Domain Users as your configured user, and assign it two environment variables:
    EnvVar = \\FileServer1\Stuff
    Filter: Active Directory Group match: UserGroup1
    EnvVar = \\FileServer2\OtherStuff
    Filter: Active Directory Group match: UserGroup2

    If I sign in as JoeShopfloor, who is a member of Domain Users, UserGroup1 AND UserGroup2, will my EnvVar point at “\\FileServer1\Stuff” or at “\\FileServer2\OtherStuff”?

    Mostly I’m trying to figure out if we can implement item level targeting for Windows Folder Redirection settings in WEM, since it appears that it only allows you to configure it at the site level (really??)

    Reply

  10. Hi Carl,
    we are using VEEAM for years already and now want to upgrade to 4.3. Do you know if the new Agent works with the old Broker 3.5, sow we can pre-deploy the agent to all our clients?

    Reply

      1. i added the server und active directory and objects, but still get this error:

        AgentLocalCacheSync.() : Local Agent cache synchronization error occured, please Check debug log for more details

        Reply

      2. Hello Carl,

        is it possible to upgrade the WEM Broker to 2106 and run it temporarily with a WEM Agent version 1909? or is there a restriction with backward compatibility? i

        Best Regards

        Reply

        1. New WEM Broker doesn’t support the older port number for agent cache synchronization. If your WEM agents support the newer port number, then it should be fine. But I think the new port number wasn’t added until WEM Agent 1912.

          Reply

  11. I am unable to get the Agent to check in with the Broker Server. WEM 4.3 installed. When I try to manually update the agentcache it gives me “Broker Server Name or Broker Port Error”. I have the machine with the agent installed added to the Machines under Active Directory Objects. Any ideas where I might be going wrong?

    Reply

  12. hello carl, after upgrading to 4.3 our agents cannot connect any more to the server. i got the following error Agent ‘ATDOXAPVS001’ is not bound to any configuration set! any ideas? kind regards

    Reply

      1. can i add the ou where the xa Server are located? or does it `need to be the object like the Servers himself?

        Reply

        1. You can add an OU. But sub-OUs don’t work. So the objects need to be direct members of the OU.

          Reply

    2. Have you load the updated ADM Template? Make sure you point the agents to the correct Broker Server. WEM 4.3 is different from 4.2.

      Reply

  13. Hi guys

    Somehow I can’t connect to the infrastructure server anymore by console.
    I receive the following error: Error while connecting to the specified Infrastructure Server
    In the console trace I can see this:
    System.ArgumentException : Value was invalid. Parameter name: sddlForm

    Did anybody face the same problem?

    Thanks

    Reply

    3. Opened a ticket. Here is the fix if anyone else comes across the issue.

      Run the following query on the VUEM database:
      SELECT * FROM VUEMUsers WHERE Name=’\’
      This will return the user statistic recording with the corrupt SID. Once you have identified the recording, you will need to run the following requests to delete it:
      DELETE FROM VUEMUserStatistics WHERE UserId=’X’

      DELETE FROM VUEMUsers WHERE IdUser=’X’
      Where X is the UserId of the recording with the corrupted SID.
      ________________________________________
      Problem Cause
      A corrupt SID recording in the Name column of the VUEMUsers table in the database. When attempting to read the user statistics, the console cannot translate the corrupted SID and thus errors out.
      ________________________________________
      Additional Resources
      One of the potential causes of the corrupt SID recording is a malfunctioning Netlogon service on a server which is mistakenly identified as having opened a session with an SID of \. If the issue re-occurs, compare the LastAgentId of the corrupt SID user record with the VUEMAgents table to determine which server the recording is coming from, then restart the Netlogon service there.

      Reply

      1. The above SQL query did not work for me. I had to use SELECT * FROM VUEMUsers WHERE Name NOT LIKE ‘S-1-5-21%’ and then delete the resulting user statistics and users as specified.

        Reply

    4. I didn’t run a trace, but I got the “Error while connecting to the specified Infrastructure Server” error when time was off by over five minutes on one of my VMs in a test environment.

      Reply

  14. Hi Carl

    very great article. I have one question: Does the WEM Transformer support pass-through authentication to virtual desktop or apps ?

    Thanks
    Serkan

    Reply

  15. Hi Carl,

    Great article, thanks! I have a strange issue with the WEM integrated Citrix Profile Management settings. When I configure the user store path with \\server\share\#SAMAccountName#\!CTX_OSNAME!!CTX_PROFILEVER! it creates a folder named #SAMAccountName#. Same with %USERPROFILE%. It looks like it doesn’t translate it correct to the name of the user. What am I doing wrong?

    Reply

    1. I found out that it has something to do with NTFS rights. With Everyone ‘Full Control’ (PoC environment) usernames folders are created the way they should. So %USERNAME% (typo in my first post) is now the (user) name of the user.

      Reply

  16. Hello! We are currently testing Citrix WEM. But we are having some challenges regarding site change.
    We added ADM, and set SITE. Even though we change in GPO, the VM connect to our template SITE (we created this earlier)

    It updates and show the correct SITE in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Norskale\Agent Host – but still reads the config from template site. How can we force a SITE change?

    Thanks in advance
    José Daniel

    Reply

    1. In WEM Console > Administration > Agents, if you right-click the agent and use the Refresh options, does that help?

      Reply

  17. Hi Carl.

    I’m using 4.2 version and the logon freezes for 5 minutes when I use UI Agent style.
    After 5 minutes everything works well.
    If I change to CMD Agent style, the session doesn’t freeze, but the command prompt takes 5 minutes to close with the message “Processing filters conditions…”
    I’ve already tested versions 4.1 and 4.2, all of them with the same behavior.
    How can I solve this problem?

    Regards.
    Ederson

    Reply

  18. Hello Carl, i have an issue at the momment hope you can help to fix it.
    te Problem is event log i see this error
    Event ID: 0 VuemAgentServiceConfigurationHelper.TryUpdateAgentRegistration (): The creator of this error has not specified any reason.
    i try finx or find reason but no succes
    so now i am deinstaled and new installed have a new error now
    event id 0 sourche Norskale Agent Service & The creator of this error has not given any reason.
    so i dont know realy what is wrong!!
    by Administration Console under i cant see also my new “xa”
    and no error can help me about it what can be reasonor how can i get it fix work again?

    i am user Server 2012r2, xendesktip 7.6 CU3
    PS before work fine it, this issue happen after i am deleted Machine catalog and create new Worker
    hope did you can help me!!

    Reply

  19. On some VMs i get this state, and WEM will not execute every rule/action. This is on non-presistant VDIs with presistant cache disk. Anyone have a clue?

    Im not sure if this has anything to do with it. But i get this in the Citrix WEM agent text file.

    Event -> MainController.SwitchToMainLog() : Detected Agent Connection State -> Offline

    And if i restart the norskale agent service it gets back to Online and if i then refresh alle the rules get applied.

    Reply

  20. Hi everyone,
    What’s the best practice for versioning with WEM?
    Looking at replacing AppSense with WEM and trying to find out the best way to handle versioning in regards to testing changes, etc

    Thanks,
    Will.

    Reply

    1. You could create a different Site or Configuration Set (WEM 4.3) for testing then configure the agent to connect to it. You then can test your changes.

      Reply

  21. New to WEM. Do you have the ability to Nest Sites? If so I havent found a way to do that. Specifically create a main site with items that affect the whole org, then create child sites that have specific settings in that?

    Reply

  22. Great article. I have an issue. The SQL server is listening on a different port than 1433. Is there any way to pass the specific port on the database creation wizard? I have already tested Servername;port or Servername:port and Servername,port. The result is “Database creation error”. thanks.

    Reply

    1. I have just tested in 3 different environments, running 3 different versions, and it is “Servername,port”. read the log file that is created in C:\Program FIles\x86)\Norskale\Norskale Infrastructure SErvices\ called Citrix.WEM.Database.Creation….. This will tell you the exact error. Usually has to do with the DB’s being moved to a non-discovered location and the path of the ldf and mdf will need to be changed on the first tab to match the SQL paths.

      Reply

  23. Hey Carl, I ran into something interesting today and was curious if you or anyone else had this issue. When working with WEM and assignments I noticed that only 3 of the 4 working set group found showed for my user in the Norskale Vuem Agent log. I also noticed that the working set group I was missing was having issues for some other users, but those users were in a nested group. I guess the question is there a limit to the number of Working Set groups that can be applied to an individual and is there an issue with WEM going through Nested groups for assignment. (Note: I’m not really a fan of the Nested group myself, I’m just trying to confirm that it’s a issue to try to enforce why we shouldn’t be using nested groups for this)

    Reply

    1. The only limitation i have found tend to be AD issues. Mainly Kerberos ticket size. I have seen no issues with Nested groups or number of groups, unless AD has the issues already.

      Reply

  24. Hi Carl

    What’s the difference between “Network Drives” and “Virtual Drives”? Of course some config settings more in the network drives. But when should I use one or the other?

    Reply

        1. To add more color. the VHD files will be mapped to a drive letter. This is for a desktop OS and not very compatible with a system utilizing RDS since it would attempt to mount a VHD as a drive letter for the system but not have access, due to multi-user

          Reply

  25. Since installing WEM in the environment on different servers both PVS and NonPVS images I am seeing a lot of BSOD referencing REGISTRY_FILTER_DRIVER_EXCEPTION (135)”upmjit.sys. It actually happened while on a support call with Citrix. I have a ticket open but I was speaking with a “XenApp” tech had heard of Workspace Environment Manager before but knew little to nothing about it and didn’t know who I should even speak with about it. Why am I paying thousands of dollars in support? Anyway…I have submitted the memory dumps and a scout report for Citrix to analyze and get back to me on…this should be interesting.

    Reply

    1. Another issue I’m seeing is the CitrixProfileManager.exe is eating RAM like Pacman after getting a power pellet. Still no support from Citrix on these WEM issues. Does active write back cause the CPM.exe to eat RAM more than normal?

      Reply

        1. I updated to XenApp LTSR CU3 about 2 weeks ago and installed UPM 5.6 on the Delivery Controllers since that what the documentation listed as LTSR compatible. Should I update profile management on the Delivery Controllers to 5.7? Is there a piece that needs updated on the Server VDA’s to fix the UserProfileManager.exe process?

          Reply

          1. UPM goes on the VDAS. Yes, you can upgrade to 5.7 since it’s LTSR compatible.

          2. Is that separate than the User Profile Manager that gets installed when you install the VDA (C:\Program Files\Citrix\User Profile Manager) or does running the 5.7 installer update those files in that path?

          4. Alright thanks. I’ll submit that for a change next week and hopefully that fixes the UPM issue. Now on to the modified RAM issues with Citrix support…

            Again…thanks for everything. Your guidance is always greatly appreciated.

    2. Just had the exact same issue. With an adjustment in Workspace Manager => setting the Active Writeback to disabled, all servers started to bluescreen (upmjit.sys) in a matter of minutes. I’m upgrading now to latest UPM version and Workspace agent on the VDA host.

      Reply

  26. Carl, I’m not sure if I have something configured wrong or what but it appears RAM optimizations aren’t working correctly. I’m on XenApp 7.6 LTSR CU3 and have WEM installed on 48 servers all running the same image. The policy kicks in correctly and takes the RAM back from the process but under the resource monitor it put’s it in the “Modified” section of RAM saying “Memory whose contents must be written to disk before it can be used for another purpose”. The “modified” RAM just keeps growing and never releases the RAM back to be used. Am I missing a setting somewhere? Thanks,

    Reply

  28. Hi, does anyone know WEM support NetScaler GSLB for the broker services?
    How does it this solution support the active/active datacenter solutions?

    Reply

    1. Assuming you’ve handled SQL, I don’t see why not. I assume each Broker instance shares the same SQL database.

      Reply

  30. Can you elaborate on the host agent install on PVS. Could the service not be set to delayed start or am I not understanding the explanation?

    Reply

    1. I created a startup script that restarts netlogon and the agent service then applied it to a gpo for the servers. Haven’t had any issues as of yet in my testing…but I could be off the mark on that one.

      Reply

  31. Any chance you can shed some light on the login times under monitoring? What exactly does that measure? In my test environment it’s saying the login times are 1-3 seconds but in reality it’s about 10 seconds before the app is actually launched and usable in the client device. Is that simply meaduring login time to the server and not app launch time?

    Reply

  32. Carl I could use a little help with the Citrix UPM vs the WEM settings. You say WEM doesn’t replace Citrix UPM but you use both? How exactly does that work? If I have Citrix policies configured in Studio and WEM policies configured for the same thing what happens? Or if there’s differences between the 2 which one wins? I’m guess I’m just confused as to which to use and why one over the other? Any clarification would be greatly appreciated.

    Reply

    1. Most UEM products have Profile (Personalization) capabilities. WEM does not. So you need to deploy both.

      As for configuring UPM, you can use WEM to configure it. Or you can use more traditional GPO or Studio.

      Reply

      1. So if I already have UPM setup in Studio and working fine I don’t need to worry about configuring WEM profile settings? If I want to use the WEM settings do I need to turn off the Studio policies? What personalization capabilities are you referring to? Is there a benefit to using UPM over WEM or WEM over UPM besides WEM looking pretty with nice buttons?

        As always, thanks for the help. I don’t know what the Citrix community would do without your guides.

        Reply

        1. UEM products with Personalization are more capable than UPM. Most of them have a method of specifying specific folders/registry for each application and storing each application in a separate location. When the app is launched, the application’s settings are restored at that time. Check out AppSense, VMware UEM, RES, LiquidWare Labs ProfileUnity, etc.

          Reply

          1. Ahh thanks. We currently don’t have any of that in place and don’t have any specific profile settings configured besides redirection and minor things. Do you have a preference on using the settings in WEM vs UPM?

          2. If you’re anti-GPO, then you can use WEM to configure it. WEM also has a handy profile cleanup tool if you used WEM to configure UPM.

  33. Is there any way of placing desktop icons of assigned applications in sub directories of the desktop/start menu and not directly on the desktop/start menu, so that we can group in categories?
    If all applications will be put directly on the desktop this will end up in a mess sooner or later.

    Reply

    1. Yes, under actions, applications, there’s a tab called “Start menu view”, in there you can add subfolders for the startmenu, then by editing an application in the bottom you can select in which folder of the startmenu you want the app to be placed.

      Reply

      2. Thank you Peter, that improves things for the start menu, but in most cases placing icons on the desktop in sub folders would be much more important. But there is no equivalent like “Desktop View” or something similar to the “Start Menu View”.
        Is there any way to get this done otherwise?

        Reply

        1. You could always create shortcuts to the Start Menu Folders on the desktop to give the illusion of desktop folders, but not clutter with multiple icons. This way you still only have to change the shortcut in one location.

          Reply

  35. Hi Carl, do you have details on configuring a WEM server to work across multiple domains? I’ve built a WEM server on domain A, with VM’s running on domain B. When a user logs in from domain A every thing works fine, however when a user logs in from domain B, a Norskale Agent Service event log error shows the following:

    Error while retrieving user directory services groups list check log for more details (some sids may not have been translated properly)

    Reply

  36. I assume there no way to limit how much RAM a user can consume in a session? I can in AppSense Performance Manager but it has a bug where user’s process get permanent placed in Suspended Mode.

    Reply

  37. Hey Carl do you know if there is a way to trigger the Memory Management outside the application? I’m not even sure this would be possible, but it would be interesting if the Norskale Agent could except command lines so I could do a custom Idle time cleanup on memory. Something like Norskale Agent.exe -MemoryManagement 5 which would then cause anything that has been idle for 5 minutes to be cleaned up. I was thinking I could put something in the external Tasks that on refresh would trigger this.

    Reply

  38. I’m curious about the flexibly of the server specs. One server at 4vCPU and 8GB RAM will support 3000 users. We don’t have near the need to support that many users currently but we have a dual (active-active) datacenter setup so when we build a server on one side we build the same on the other. I really don’t need two 3000 user servers so can I just run 2vCPUs and 4GB RAM on each server behind the load balancer to equal out to the same thing or is the 4×8 the minimum supported?
    Thanks.

    Reply

    1. I don’t think 4-8 is a required minimum. Start with 2-4, watch performance, and increase if needed.

      Reply

      1. Thank you. That’s my initial plan. I’ll update this if I see issues down the road. Great article…always helpful!

        Reply

  39. In the steps above you call out License Server 11.14.1 or newer but the latest version I see is 11.14.0.1. Is that just a type or am I missing something somewhere.

    Reply

  40. Thanks for this great article! I have the problem, that the agent cache sync is not working. Synchronization state shows always an error. Running the agentcacheutility.exe doesn’t help. The logs don’t show anything interesting. How can I completly recreate the agent cache?

    Reply

      1. In the WEM Console I have a red cross under synchronization state. When I run the agentcacheutility.exe I receive the following error: Local Agent cache synchronization occured, please Check debug log for more details. I checked the debug log but there is no further information about this problem.

        Reply

        1. We’ve had the local change totally stuff itself, especially when moving between sites. We had to remove the agent via appwiz and the manually remove the local database, and then reinstall the agent.

          Reply

        2. Hi Enrico, have you been able to resolve your “red cross” issue. I am experiencing the same issue and looking for a fix. Any updates on this post would be greatly appreciated.

          Reply

  41. Hi,

    What is the process of upgrading from 4.1 to 4.2 please, I couldn’t see it in the above. The was a section about upgrading the database, but I’m sure there are other areas to upgrade.

    Thanks

    Reply

    1. Every component is in-place upgrade using a standard install. It’s only the database that is separate. I’ll add a section to clarify.

      Reply

  42. Hey Carl,

    Does the Transformer agent automatically launch a desktop when you configure it? We’re using WI 5.4 and when we connect to the same site in Internet Explorer, the single desktop launches fine. WEM on the other hand, when using the same site, looks like it ties to auto launch it (you see the spinning graphic for a few seconds) but nothing ever happens (the blue play graphic is shown). You can then click on it and see it launch without issue. It’s almost as if the IE frame it’s rendering is sort of incapable of handling the ICA download. Or maybe we’ve broken something.

    Cheers.

    Reply

    1. We’ve tried the site in both local intranet and trusted and still no dice via WEM, but fine via the full browser. This is 64-bit Windows 10 (1607).

      Reply

        1. Citrix have confirm they will not release a private for this. They have asked us to submit a business case for a feature enhancement. On we go..

          Reply

  43. One of Citrix related document mention that in case WEM on XenApp, DFSS or any other CPU optimization should be disabled. Any information on that with right approach? I our case I am trying to load WEM for Windows 2016 and this portion is unclear, if anything should be done prior WEM agent installation.

    Thank you in advance,
    Vladi

    Reply

  44. Hi

    Xenapp 6.5 pvs targets are successful when refresh cache and brokername registration but not showing up in WEM console why

    Reply

      1. Thought WEM was only for XenApp 7.9 (or 7.6) and higher?
        1 off the things that i faced was in the GPO settings, the field for brokername and site-name contained unwanted spaces, cleaing those, made the agents show up in my console.

        Reply

      2. Got Fixed as we use F: for cache disk

        Have another query though,I have created multiple sites as per my WG but how to do I force site details to agents on their respective sited. Do I need to have a policy at each OU level with respective site names. Or can I edit the reg for site.

        Reply

  45. I have been trying to make a silent install of the agent, but haven’t been able to find the correct parameters yet.
    I am also using the paramters suggested in this article:
    /v”AgentCacheAlternateLocation=\”D:\WEMCache\” AgentServiceUseNonPersistentCompliantHistory=\”1\””

    And if I add /? so the agent .exe file, it tells me a silent install need this paramters:
    /S /v/qn

    If I then try to install it with these paramters:
    /S /v/qn”AgentCacheAlternateLocation=\”D:\WEMCache\” AgentServiceUseNonPersistentCompliantHistory=\”1\””
    Then it installs silently, but it doesn’t add the AgentCacheAlternateLocation and AgentServiceUseNonPersistentCo… to the registry.

    I also tried with /S /qn /v”AgentCacheAlternateLocation=\”D:\WEMCache\” AgentServiceUseNonPersistentCompliantHistory=\”1\”” – but then it doesn’t make a silent install.

    Has anyone tried making a silent install?

    Reply

    1. Hi Kim,

      The /v option tells the setup.exe to parse parameters to the Windows Installed (msiexec.exe). The parameter /QN is a Windows Installer parameter. So it has be come after the /v command, like this: Setup.exe /s /v”/qn /norestart /l “\C:\Logs\WEM.log\””
      Please allow me to direct you to an article I wrote this week explaining this in more detail: http://dennisspan.com/scripting-the-complete-list-of-citrix-components-with-powershell/#WEM

      Bye,

      Dennis

      Reply

  46. We have checked the “Launch Agent for Admins” flag in the Main Configuration, but on some machines (not on all!) the settings for the one and the same admin user are not applied.

    Digging around we then found that the ClientResultantActionsViewer is showing no admin privileges for this admin user, even though the Windows User Manager is clearly stating that he IS domain admin.

    Then, as soon as we start the VUEMUIAgent.exe with administrative privileges from the context menu, suddenly the WEM settings get applied and also the ClientResultantActionsViewer us showing the admin privileges!

    And the strange thing is that on some identically deployed other machines in other subnets, everything is ok without explicitly running the applications with admin privileges.

    Anyone with some insights on this?

    Reply

  47. Carl – awesome write up on this as usual! You mentioned 3000 users for a 4vCPU & 8 GB RAM server which I can see comes directly from the Citrix WEM administration guide. Do you have any guidance larger environments? Would you just add a 2nd server and load balance them? Or would you have to increase the size of the server? Both? Just curious your thoughts on this. Thanks!

    Reply

    1. Hal Lange has done several large deployments. I think he said he’s seen 5,000 users on a single server. But yes, you can easily scale out by load balancing. Or you can make it more of a pod architecture.

      Reply

      1. We spoke to Citrix about this specifically, and the advice was to throw more VMs at it and jam them it in front of a load balancer. It’s all stateless UDP so that’s pretty easy. You can scale the individual VMs further if you wish, but I’m always cautions about the number of vCPUs I allocate to a given VM.

        Reply

  48. Great Stuff.
    Just facing 1 issue, when a user starts a published XenApp desktop (7.9), the sessions freezes completely, and will only unfreeze when I click “Refresh Workspace Agents” from the administration console. (then the icon in the taskbar pops-up and all works great)
    (using WEM 4.1)
    Any hints or clues?

    Reply

  49. Anyone use WEM and UPM together? Im having this issue that WEM loads like after 2 minutes when logged on when UPM is enabled. When i disable the UPM service WEM agents start instant on logon.

    Reply

        1. Yep. Citrix Discussions indicated there’s a private hotfix for WEM not launching immediately after login.

          Reply

    2. Check:
      Bypass ie4uinit Check: by default, the Agent service will wait for ie4uinit to run before launching the Agent executable. This setting forces the Agent service to not wait for ie4uinit.

      Reply

  50. I have an issue with creating application links. On my WEM administration server are not installed any apps (e.g. MS Office). That’s why I have to copy the whole path (e.g. of MS Word) from another server to the wizard. But this path is not available at the WEM server. As a result I can create the application but I don’t have an icon for it.

    Reply

    2. You can easely start the WEM administration console from your VDI. Logon to you VDI with admin cred’s, and browse to the \\adminserver\c$ and launch the console there.

      Reply

      1. you can also get to the applications by going to \\vda\c$\program files\… This will dynamically change to a local path but will give you icon and application

        Reply

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