Author: Carl Stalhood

Navigation

• Install Director 7.13 on Standalone Server  💡
• Director Spinning Circle
• Director Tweaks
  • Director Configuration Script
• Director – Saved Filters
• Director and HDX Insight
• Director and Self-Service Password Reset
• Director Monitoring Database Grooming
• Director Single Sign On
• Director – Multiple XenDesktop Sites
• Director Process Monitoring
• Director Alerts and Notifications
• Director – SCOM Integration
• Director – Custom Reports  💡
• Use Director  💡

Director 7.13 on Standalone Server

If you are installing Director 7.13 on a standalone server, see Citrix CTX142260 Installing or Upgrading to Citrix Director 7.6.200

1. If you intend to install Director on a standalone server, start with running AutoSelect.exe from the XenApp/XenDesktop 7.13 media.
   
2. On the right, click Citrix Director.
   
3. In the Licensing Agreement page, select I have read, understand, and accept the terms, and click Next.
   
4. In the Core Components page, click Next.
   
5. In the Delivery Controller page, it will ask you for the location of one Controller in the farm. Only enter one Controller per farm. If you have multiple Director servers, each Director server can point to a different Controller in the farm. From Citrix Docs: Director automatically discovers all other Controllers in the same Site and falls back to those other Controllers if the Controller you specified fails. Click Test Connection, and then click Add.
   
6. In the Features page, click Next.
   
7. In the Firewall page, click Next.
   
8. In the Summary page, click Install.
   
9. In the Finish page, click Finish.
   
10. In IIS Manager, go to Default Web Site > Director > Application Settings, find Service.AutoDiscoveryAddresses, and make sure it points to one Controller in the farm, and not to localhost. From Citrix Docs: Director automatically discovers all other Controllers in the same Site and falls back to those other Controllers if the Controller you specified fails.
    
    
11. If you built multiple Director servers, use NetScaler to load balance them.
12. If you are upgrading Director, run C:\inetpub\wwwroot\Director\tools\DirectorConfig.exe /upgrade to complete the upgrade process.
    
13. For info on the new monitoring features in Director 7.13 and older, see Use Director below.

Director Spinning Circle

If after login the spinning circle doesn’t go away:

Do the following to fix it:

1. Edit the file C:\inetpub\wwwroot\Director\web.config using an elevated text editor.
2. Search for <serviceHostingEnvironment (line 273).
3. Add the following attribute:

   multipleSiteBindingsEnabled="true"

   

Also see CTX202564 Citrix Director Becomes Unresponsive after Submitting the Credentials when IIS X-Frame-Options is enabled

Director Tweaks

Prepopulate the domain field

From http://www.xenblog.dk/?p=33: On the Controllers having the Director role installed, locate and edit the ‘LogOn.aspx’ file. By default you can find it at C:\inetpub\wwwroot\Director\Logon.aspx

In line 450 you will have the following. To find the line, search for ID=”Domain”. Note: onblur and onfocus attributes were added in newer versions of Director.

<asp:TextBox ID="Domain" runat="server" CssClass="text-box" onfocus="showIndicator(this);" onblur="hideIndicator(this);"></asp:TextBox>

In the ID=”Domain” element, insert a Text attribute and set it to your domain name. Don’t change or add any other attributes. Save the file.

<asp:TextBox ID="Domain" runat="server" Text="Corp" CssClass="text-box" onfocus="showIndicator(this);" onblur="hideIndicator(this);"></asp:TextBox>

This will prepopulate the domain field text box with your domain name and still allow the user to change it, if that should be required. Note: this only seems to work if Single Sign-on is disabled.

Session timeout

By default the idle time session limit of the Director is 245 min. If you wish to change the timeout, here is how to do it.

1. Log on to the Director Server as an administrator
2. Open the ‘IIS Manager’
3. Browse to ‘SitesDefault Web SiteDirector’ in the left hand pane.
4. Open ‘Session State’ in the right hand pane
5. Change the ‘Time-out (in minutes)’ value under ‘Cookie Settings’
6. Click ‘Apply’ in the Actions list

SSL Check

From http://euc.consulting/blog/citrix-desktop-director-2-1: If you are not securing Director with an SSL certificate you will get this error at the logon screen.

To stop this:

1. Log on to the Director Server as an administrator
2. Open the ‘IIS Manager’
3. Browse to ‘SitesDefault Web SiteDirector’ in the left hand pane.
4. Open ‘Application Settings’ in the right hand pane
5. Set UI.EnableSslCheck to false.
   

Disable Activity Manager

From Disable the visibility of running applications in the Activity Manager in Advanced Configuration at Citrix Docs: By default, the Activity Manager in Director displays a list of all the running applications and the Windows description in the title bars of any open applications for the user’s session. This information can be viewed by all administrators that have access to the Activity Manager feature in Director. For Delegated Administrator roles, this includes Full administrator, Delivery Group administrator, and Help Desk Administrator.

To protect the privacy of users and the applications they are running, you can disable the Applications tab from listing running applications.

• On the VDA, modify the registry key located at HKLM\Software\Citrix\Director\TaskManagerDataDisplayed. By default, the key is set to 1. Change the value to 0, which means the information will not be displayed in the Activity Manager.
• On the server with Director installed, modify the setting that controls the visibility of running applications. By default, the value is true, which allows visibility of running applications in the Applications Change the value to false, which disables visibility. This option affects only the Activity Manager in Director, not the VDA. Modify the value of the following setting:
  UI.TaskManager.EnableApplications = false

Large Active Directory / Multiple Forests

From CTX133013 Desktop Director User Account Search Process is Slow or Fails: By default, all the Global Catalogs for the Active Directory Forest are searched using Lightweight Directory Access Protocol (LDAP). In a large Active Directory environment, this query can take some time or even time out.

If multiple forests, see Citrix Blog Post Using Citrix Director in a MultiForest Environment.

1. In Information Server (IIS) Management, under the Desktop Director site, select Application Settings and add a new value called Connector.ActiveDirectory.ForestSearch. Set it to False. This disables searching any domain except the user’s domain and the server’s domain.
2. To search more domains, add the searchable domain or domains in the Connector.ActiveDirectory.Domains field.
   

Site Groups

From Citrix Blog Post Citrix Director 7.6 Deep-Dive Part 4: Troubleshooting Machines:

If there are a large number of machines, the Director administrator can now configure site groups to perform machine search so that they can narrow down searching for the machine inside a site group. The site groups can be created on the Director server by running the configuration tool via command line by running the command:

C:\inetpub\wwwroot\Director\tools\DirectorConfig.exe /createsitegroups

Then provide a site group name and IP address of the delivery controller of the site to create the site group.

Director Configuration Script  💡

Johan Greefkes at Script for configuring Director at Citrix Discussions was kind enough to provide a script that does the following:

• Sets the XenDesktop Controllers that Director communicates with
• Disables SSL Check
• Sets Logon.aspx file to default to a domain name
• Adds a footer that displays the name of the Director server

Director – Saved Filters

From Scott Osborne and Jarian Gibson at Citrix Discussions: In Director, you can create a filter and save it.

The saved filter is then accessible from the Filters menu structure.

The saved filters are stored on each Director server at C:\Inetpub\wwwroot\Director\UserData. Each user has their own saved filters. The saved filters are not replicated across Director servers.

You can instead configure multiple Director servers to store the filters on a shared UNC path: (h/t CTP Jarian Gibson)

1. Create and share a folder (e.g. DirectorData).
   
2. The Director server computer accounts need Modify permission to the share.
   
3. On each Director server, run IIS Manager.
4. Go to Sites > Default Web Site > Director. In the middle, double-click Application Settings.
   
5. Change the Service.UserSettingsPath setting to the UNC path of the new share.
   
6. Repeat this on other load balanced Director servers.

Director and HDX Insight

You can connect Director to NetScaler Management & Analytics System (NetScaler MAS) or Citrix Insight Center to add Network tabs to Director’s Trends and Machine Details views. Citrix Blog Post Configure Director with NetScaler Management & Analytics System (MAS).

Director and Self-Service Password Reset (SSPR)

If you have XenApp/XenDesktop Platinum Edition, it’s possible to install SSPR on the Director server. See George Spiers Citrix Self-Service Password Reset for a detailed implementation guide.

However this might break Director, and all you will see is a spinning circle.

To fix it, in IIS Manager (inetmgr), edit the bindings of the Default Web Site, and Remove the HTTP 8080 binding. Or implement the multisitebinding fix.

More info at Citrix Discussions Installing SSPR 1.0 appears to have broken Director 7.11 on same server.

Director Grooming

If XenDesktop is not Platinum Edition, then all historical Director data is groomed at 30 days.

For XenDesktop/XenApp Platinum Edition, by default, most of the historical Director data is groomed at 90 days. This can be adjusted up to 367 days by running a PowerShell cmdlet.

1. On a XenDesktop Delivery Controller, run PowerShell and run asnp Citrix.*
   
   
2. Run Get-MonitorConfiguration to see the current grooming settings.
   
3. Run Set-MonitorConfiguration to change the grooming settings.
   

Director Single Sign-on

You can configure Director to support Integrated Windows Authentication (Single Sign-on). Note: there seem to be issues when not connecting from the local machine or when connecting through a load balancer.

1. Run IIS Manager. You can launch it from Server Manager (Tools menu), or from the Start Menu, or by running inetmgr.
   
2. On the left, expand Sites, expand Default Web Site, and click Director.
   
3. In the middle, double-click Authentication in the IIS section.
   
4. Right-click Windows Authentication, and Enable it.
   
5. Right-click Anonymous Authentication, and Disable it.
   
6. Pass-through auth won’t work from another computer until you set the http SPN for the Director server. See Director 7.7 Windows Authentication not working with NS LB at Citrix Discussions.
   
7. If Director is not installed on a Controller then you’ll need to configure Kerberos delegation.
   
8. If you are load balancing Director then additional config is required. See Director 7.7 Windows Authentication not working with NS LB at Citrix Discussions for more info.
   1. Create an AD service account that will be used as the Director’s ApplicationPoolIdentity.
   2. Create SPN and link it to the service account.

      setspn -S http/loadbalanced_URL domain\user

   3. Trust the user account for delegation to any service (Kerberos only) (trust the Director servers for delegation is not necessary in this case). You have to create the SPN before you can do this step.
      
   4. In IIS manager, on the Application Pools (Director), specify the Identity as user we have created in step 1.
      
   5. In IIS manager, select Default Web Site and open the Configuration Editor.
      
   6. Use the drop-down to navigate to the following section:
      

      system.webServer/security/authentication/windowsAuthentication

   7. Set useAppPoolCredentials = True and useKernelMode = False. Click Apply on the top right.
      
      
9. When you connect to Director you will be automatically logged in. You can change the login account by first logging off.
   
10. Then change the drop-down to User credentials.
    

Director – Multiple XenDesktop Sites

1. Run IIS Manager. You can launch it from Server Manager (Tools menu) or from the Start Menu, or by running inetmgr.
   
2. On the left, expand Sites, expand Default Web Site, and click Director.
   
3. In the middle pane, double-click Application Settings.
   
4. Find the entry for Service.AutoDiscoveryAddresses, and double-click it.
   
5. If Director is installed on a Controller, localhost should already be entered.
6. Add a comma, and the NetBIOS name of one of the controllers in the 2nd XenDesktop Site (farm). Only enter one Controller name. If you have multiple Director servers, you can point each Director server to a different Controller in the 2^nd XenDesktop Site (farm). From Citrix Docs: Director automatically discovers all other Controllers in the same Site and falls back to those other Controllers if the Controller you specified fails.

Director Process Monitoring

Director 7.11 and newer have Process Monitoring, which is detailed in Citrix Blog Post Citrix Director: CPU, Memory Usage and Process Information.

Process Monitoring is disabled by default. To enable it, configure the Enable process monitoring setting in a Citrix Policy. For Citrix Policies in a GPO, find this setting in the computer half of the GPO. Note: this setting could significantly increase the size of the Monitoring database.

Director Alerts and Notifications

Director supports alert conditions and email notifications. This feature requires XenApp/XenDesktop to be licensed with Platinum Edition. See Citrix Blog Post Configuring & Managing Alerts and Notifications Using Director for more information.

Director 7.11 and newer have CPU, Memory, and ICT RTT alerts. Citrix Blog Post 7 New Categories in Director for Proactive Notifications & Alerts

To configure alerts:

1. While logged into Director, at the top of the page, click the Alerts button.
   
2. Switch to the Email Server Configuration tab.
   
3. Enter your SMTP information, and click Send Test Message. Then click Save.
   
   
4. Switch to the Citrix Alerts Policy tab.
5. There are four high-level categories of alerts: Site Policy, Delivery Group Policy, Server OS Policy, and User Policy. Click whichever one you want to configure.
   
6. Then click Create.
   
7. Give the alert a name.
8. On the bottom left, select a condition and enter thresholds.
   
9. On the bottom right, in the Notifications preferences section, click Add.
   
10. Enter an email address, and click Add.
    
11. Click Save when done. Feel free to create more alerts and notifications.
    
12. For Server OS and User Policy, there are new ICA RTT alerts. See Citrix Blog Post 7 New Categories in Director for Proactive Notifications & Alerts for details on the new alerts in 7.11 and newer.
    
13. In Director 7.12 and newer, you can configure alerts to generate an SNMP trap. This is configured in PowerShell as described at Configure alerts policies with SNMP traps at Citrix Docs.

    Set-MonitorNotificationSnmpServerConfiguration        #see Docs for parameter details
    Set-MonitorNotificationPolicy -IsSnmpEnabled $true -Uid <Policy ID>

14. Citrix has an experimental Desktop Notification Tool. See Citrix Blog Post Desktop Notification Tool For Citrix XenDesktop.
    

Director Alerts can be configured with a WebHook that allows Octoblu to perform actions when a Director Alert occurs. See Configure alerts policies with Octoblu webhooks at Citrix Docs for details.

Set-MonitorNotificationPolicy –Uid 5 –Webhook <Webhook URL>

Director – SCOM Integration

Director 7.8 and newer can display alerts from System Center Operations Manager 2012 R2. This feature requires XenApp/XenDesktop Platinum Edition.

1. See Configure SCOM integration at Citrix Docs for detailed configuration instructions. Also see Marius Sandbu Integrating Citrix XenDesktop 7.7 and System Center Operations Manager.
2. If Director server or System Center Operations Manager server is 2008 R2, then login to the 2008 R2 server, open PowerShell and run Enable-PSRemoting. Yes to everything. This is not needed on Windows Server 2012 R2 servers.
3. On Director server, run C:\inetpub\wwwroot\Director\tools\DirectorConfig.exe /configscom
   
4. FYI, the DirectorConfig.exe /configscom command enables the following features on the Director server: /FeatureName:IIS-NetFxExtensibility45 /FeatureName:IIS-ASPNET45 /FeatureName:WCF-HTTP-Activation45
5. FYI, the System Center Operations Manager server is listed in IIS Manager at Default Web Site > Director > Application Settings (middle pane) > Connector.SCOM.ManagementServer.
   
6. On the System Center Operations Manager server, edit Remote Management Users local group, and add Citrix Admins, and other Director users.
7. In System Center Operations Manager Console, go to Administration > User Roles, and edit Operations Manager Operators. Add the Citrix Admins, and other Director users.
8. See Citrix Blog Post SCOM Alerts in Citrix Director for information on how to view System Center Operations Manager alerts in Director.

Director – Custom Reports

In Director 7.12 and newer, in the Trends view, there’s a Custom Reports tab that guides you through creating a custom OData Query. This tab only appears if you have XenApp/XenDesktop Platinum Edition.

The Monitoring database contains more data than is exposed in Director. To view this data, the Monitoring service has an OData Data Feed that can be queried.

• You can use Excel to pull data from the OData Data feed. See Citrix Blog Post – Citrix Director – Analyzing the Monitoring Data by Means of Custom Reports. This particular blog post shows how to use an Excel PivotChart to display the connected Receiver versions.
  • Also see Alexander Ollischer Citrix XenDesktop 7.x – Query Citrix Receiver Versions connecting to your environment – XLS Report  💡
• Citrix CTX211428 Using Excel to Report on Desktop Director Data uses Power Pivot.
• Or for Linqpad, see Citrix Blog Post – Creating Director Custom reports for Monitoring XenDesktop using Linqpad
• CTA David Ott XenDesktop Usage Report shows that querying OData can be slow and it’s sometimes faster to query the actual Monitoring database. Updated Report.

Use Director

See Monitor deployments at Citrix Docs.

Citrix Director 7.13 and newer have an Application Instances tab on the Filters page that lets you filter published application sessions based on Session Idle Time (RDS sessions only), Application Name, and all other existing fields, like machine name, and so on. Requires Director 7.13, Controller 7.13, VDA 7.13, and Platinum Edition licensing. See Citrix Blog Post Monitoring Idle Applications and Sessions in Citrix Director. See Troubleshooting applications at Citrix Docs.

If idle time column shows n/a, then you need to wait 10-15 minutes.

In Director 7.13 and newer, the Session Details panel can show if Enlightened Data Transport (EDT, aka HDX on UDP) is enabled in the user’s session. See Citrix Blog Post HDX Adaptive Transport Protocol Monitoring via Director.

George Spiers has a comprehensive guide of all Director 7.12 features at http://www.jgspiers.com/citrix-director/.

Director 7.12 and newer have Connection Failure Details, which is detailed in Citrix Blog Post Director 7.12: Easier Troubleshooting of Machine & Connection Failures.

Director 7.11 and newer have Process Monitoring, which is detailed in Citrix Blog Post Citrix Director: CPU, Memory Usage and Process Information.

Director 7.9 and newer have Logon Duration improvements.

Citrix Blog Post Interactive Session of Logon Duration in Citrix Director – Explained: Interactive Session Duration = Desktop Ready Event Timestamp (EventId 1000 on VDA) – User Profile Loaded Event Timestamp (EventId 2 on VDA). More details in the Blog Post.

Citrix Blog Post Director 7.6 Failure Reasons Demystified lists possible failure reasons behind an Unregistered alert, and the true meaning of failure reasons such as Connection Refused and Communication Error. It details each failure reason, defines the meanings of these failures, and lists action items that serve as a starting point for troubleshooting the specific scenario. The list is based on Director 7.6.300.

Navigation

• Upgrade
• New Install Preparation
• Delivery Controller 7.13 Install
  • Create Site / Databases
  • Second Controller
• Studio – Slow Launch
• Local Host Cache
• Database Maintenance – Change Database connection strings, read-committed snapshot, Director grooming, Logging Database operations, etc.
• Export/Import Configuration
• Studio Administrators
• Customer Experience Improvement Program (CEIP)
• vCenter Connection – Hosting Resources
• Citrix Licensing Server
  • Upgrade Licensing Server to 11.14.0.1 build 19005
  • License Server CEIP
  • Citrix License Management Service
  • Licensing Server High Availability using GSLB
  • Citrix License Server Monitoring
• Remote Desktop Licensing Server
  • Install Remote Desktop Licensing Server
  • Active Remote Desktop Licensing Server
• Smart Check  💡
• Health Check

💡 = Recently Updated

Upgrade

If you are performing a new install of XenApp/XenDesktop Controller, then skip to the next section.

You can upgrade directly from any Delivery Controller version 5.6 or newer.

Before upgrading, if you have a standalone Citrix Licensing Server, upgrade it to 11.14.0.1 build 19005.

During the upgrade of Delivery Controller, be aware that a database upgrade is required. Either get a DBA to grant you temporary sysadmin permission, or use Citrix Studio to generate SQL scripts that a DBA must then run in SQL Studio.

1. If StoreFront is installed on the Controller, and if the Citrix SCOM Agent for StoreFront is installed, stop the Citrix MPSF Agent service. See CTX220935 Cannot Perform a StoreFront Upgrade if Citrix SCOM Management Pack Agent Service is Running.
   
2. Close PowerShell/Consoles. Make sure all Citrix Consoles and PowerShell consoles are closed. StoreFront won’t upgrade if any are running. If StoreFront fails, then the StoreFront configuration is wiped out.
3. Snapshot. If StoreFront is on the Controller, take a snapshot before attempting the upgrade.
4. Another option is to export the StoreFront configuration so you can restore it later if something goes wrong.
5. Run AutoSelect.exe from the XenApp/XenDesktop 7.13 ISO.
   
6. On the top left, click Studio and Server Components.
   
7. In the Licensing Agreement page, select I have read, understand, and accept the terms, and click Next.
8. In the Ensure Successful Upgrade page, read the steps, check the box next to I’m ready to continue, and click Next.
   
9. In the Firewall page, click Next.
   
10. In the Summary page, click Upgrade.
    
11. If you see a Running Processes window, close the listed programs, and click Continue.
    
12. Click Close if prompted to restart.
    
13. If you see a window asking you to Locate XenDesktop installation media, click Cancel.
    
14. Mount the XenApp_and_XenDesktop_7_13.iso.
    
15. Run AutoSelect.exe.
    
16. Click Delivery Controller and installation will resume.
    
17. In the Call Home page, make a selection. If participating, click Connect, login, and then click Next.
    
18. In the Finish page, check the box next to Launch Studio, and click Finish.
    
19. After Citrix Studio launches, if you have sysadmin permissions on SQL, then click Start the automatic Site upgrade. If you don’t have full permission, then get a DBA to help you, click Manually upgrade this site, and follow the instructions.
    
    
20. If you choose to Manually upgrade this site, and if you are upgrading from 7.11, then note that there’s no upgrade for the Logging Database schema, so there won’t be any SQL script for the Logging database.
    
    
21. After all Controllers and VDAs are upgraded, right-click the Catalogs, and click Upgrade Catalog. Note: 7.9 is the newest minimum functional level. You won’t see an option for 7.13. If your Catalogs are already set to VDA version 7.9, then no upgrade is needed.
    
    
    
22. Then do the same for the Delivery Groups. Note: 7.9 is the newest minimum functional level. You won’t see an option for 7.13. If your Delivery Groups are already set to VDA version 7.9, then no upgrade is needed.
    
    
    

Other XenApp/XenDesktop components can also be in-place upgraded:

• StoreFront
• Director
• VDAs
• Citrix Policy Management Plug-in
• Profile Management Group Policy Templates
• Receiver Group Policy Templates
• Workspace Environment Manager
• AppDNA
• Provisioning Services
• SCOM Management Packs
• Session Recording
• Federated Authentication Service

New Install Preparation

Automation – If you want to automate the install of Delivery Controllers, see Dennis Span Citrix Delivery Controller unattended installation with PowerShell and SCCM.

Citrix Licensing – If you are going to use an existing Citrix Licensing Server, upgrade it to 11.14.0.1 build 19005.

SQL Databases

• Citrix CTX209080 Database Sizing Tool for XenDesktop 7
• Citrix article CTX114501 – Supported Databases for XenApp and XenDesktop Components
• There are typically three databases: one for the Site (aka farm), one for Logging (audit log) and one for Monitoring (Director).
  • The name of the monitoring database must not have any spaces in it. See CTX200325 Database Naming Limitation when Citrix Director Accesses Monitoring Data Using OData APIs
  • If you want Citrix Studio to create the SQL databases automatically, then the person running Studio must be a sysadmin on the SQL instances. No lesser role will work. sysadmin permissions can be granted temporarily and revoked after installation.
  • As an alternative, you can use Citrix Studio to create SQL scripts and then run those scripts on the SQL server. In that case, the person running the scripts only needs the dbcreator and securityadmin roles.
  • It is possible to create the databases in advance. However, you must use the non-default Latin1_General_100_CI_AS_KS collation. Then use Citrix Studio to configure the database tables.
• If SQL 2016 or newer, create a Basic Availability Group.
  • Only SQL Standard Edition is required. There’s no need for SQL Enterprise Edition.
  • Two SQL Standard Edition servers plus a file share witness. No more SQL Express.
  • The Basic Availability Group has an AAG listener. Point XenDesktop to the listener.
  • To setup SQL Basic Availability Group, see Carl Webster Implementing Microsoft SQL Server 2016 Standard Basic Availability Groups for Use in Citrix XenApp and XenDesktop 7.9.
• If SQL 2014 or older, Citrix recommends SQL Mirroring because it has the fastest failover.
  • SQL Mirroring requires two SQL Standard Edition servers and one SQL Express for the witness server.
  • You can setup SQL Mirroring either before installing XenDesktop or after installing XenDesktop. If after, then see Citrix CTX140319 to manually change XenDesktop’s database connection strings How to Migrate XenDesktop Database to New SQL Server.
  • To setup SQL Mirroring, see Rob Cartwright: Configure SQL Mirroring For Use With XenDesktop, XenApp, and PVS Databases.
  • If you try to stretch the mirror across datacenters, the SQL witness must be placed in a third datacenter that has connectivity to the other two datacenters. However, stretching a single XenApp/XenDesktop site/farm and corresponding SQL mirror across datacenters is not recommended.
• AlwaysOn Availability Groups and SQL Clustering are also supported. However, these features require the much more expensive SQL Enterprise Edition.

Windows Features

• Installing Group Policy Management on the Delivery Controller lets you edit GPOs and have access to the Citrix Policies node in the GPO Editor. Or you can install Citrix Studio on a different machine that has GPMC installed.

vSphere

• Create a role in vSphere Client. Assign a service account to the role at the Datacenter or higher level.

Delivery Controller Install

1. A typical size for the Controller VMs is 2-4 vCPU and 8+ GB of RAM. If all components (Delivery Controller, StoreFront, Licensing, Director, SQL Express) are installed on one server, then you might want to bump up memory to 10 GB or 12 GB.
2. From Local Host Cache sizing and scaling at Citrix Docs:
   1. For LHC LocalDB, assign the Controller VMs a single socket with multiple cores.
   2. Add two cores for LHC.
   3. Add at least three more Gigs of RAM and watch the memory consumption.
   4. Since there’s no control over LHC election, ensure all Controllers have the same specs.
3. Make sure the User Right Log on as a service includes NT SERVICE\ALL SERVICES or add NT SERVICE\CitrixTelemetryService to the User Right.
   
4. On two Delivery Controllers, install the Delivery Controller software from the XenApp/XenDesktop 7.13 ISO. Go to the extracted ISO and run AutoSelect.exe.
   
5. Click Start next to either XenApp or XenDesktop. The only difference is the product name displayed in the installation wizard.
   
6. On the left, click Delivery Controller.
   
7. In the Licensing Agreement page, select I have read, understand, and accept, and click Next.
8. In the Core Components page, you can install all components on one server, or on separate servers. Splitting them out is only necessary in large environments, or if you have multiple farms and want to share the Licensing, StoreFront, and Director components across those farms.
   
9. In the Features page, uncheck the box next to Install Microsoft SQL Server 2014 SP2 Express, and click Next.
   
10. In the Firewall page, click Next.
11. In the Summary page, click Install.
    
12. In the Call Home page, make a selection, click Connect, enter your MyCitrix credentials, and then click Next.
    
13. In the Finish page, click Finish. Studio will automatically launch.
14. Ensure the two Controller VMs do not run on the same hypervisor host. Create an anti-affinity rule.
    

Create Site

There are several methods of creating the databases for XenApp/XenDesktop:

• If you have sysadmin permissions to SQL, let Citrix Studio create the databases automatically.
• If you don’t have sysadmin permissions to SQL, then use Citrix Studio to generate SQL scripts, and send them to a DBA.

Use Studio to Create Database Scripts

1. Launch Citrix Studio. After it loads, click Deliver applications and desktops to your users.
   
2. In the Introduction page, select An empty, unconfigured site. This reduces the number of pages in this Setup wizard. The other pages will be configured later.
3. Enter a Site Name (aka farm name), and click Next. Only administrators see the farm name.
   
4. In the Databases page, if you are building two Controllers, click Select near the bottom of the same page.
   
5. Click Add.
6. Enter the FQDN of the second Controller and click OK. Note: the Delivery Controller software must already be installed on that machine.
7. Then click Save.
   
8. If you don’t have sysadmin permissions, change the selection to Generate scripts to manually set up databases on the database server. Change the database names if desired, and click Next.
   
9. In the Summary page, click Generate scripts.
   
10. A folder will open with six scripts. Edit each of the scripts.
    
11. Near the top of each script are two lines to create the database. Uncomment both lines (including the go line). Then save and close the file.
    
    
12. Once all of the scripts are edited, you can send them to your DBA.
13. On the Principal SQL Server, open the file Site_Principal.sql.
    
    
14. Open the Query menu, and click SQLCMD Mode.
    
15. Then execute the script.
    
16. If SQLCMD mode was enabled properly, then the output should look something like this:
    
17. If you have a mirrored database, run the second script on the mirror SQL instance. Make sure SQLCMD mode is enabled.
    
18. Repeat for the Logging_Principal.sql script.
    
19. You’ll have to enable SQLCMD Mode for each script you open.
    
    
    
20. Repeat for the Monitoring_Principal.sql script.
    
21. Once again enable SQLCMD Mode.
    
    
    
22. The person running Citrix Studio must be added to the SQL Server as a SQL Login, and granted the public server role.
    
    
23. Back in Citrix Studio, click the Continue database configuration and Site setup button.
    
24. In the Databases page, enter the SQL server name, and instance name, and click Next.
    
    
25. On the Licensing page, enter the name of the Citrix License Server, and click Connect. If you installed Licensing with your Delivery Controller, then simply enter localhost.
26. XenApp/XenDesktop 7.13 requires the newest Licensing Server. If your server isn’t compatible, leave it set to localhost and fix it later.
    
27. If the Certificate Authentication appears, select Connect me, and click Confirm.
28. Then select your license, and click Next.
    
29. In the Summary page, if your databases are mirrored, each database will show high availability servers, and the name of the Mirror server. Click Finish.
    
    
30. It will take some time for the site to be created.
    

Verify Database Mirroring

If your database is mirrored, when you run asnp citrix.* and then run get-brokerdbconnection, you’ll see the Failover Partner in the database connection string.

Second Controller

When building the first Delivery Controller, the scripts might have already included the second Delivery Controller. Thus no special SQL permissions are needed. If the second Delivery Controller has not already been added to the SQL databases, then there are several methods of adding a second Controller to the databases for XenApp/XenDesktop:

• If you have sysadmin permissions to SQL, let Citrix Studio modify the databases automatically.
• If you don’t have sysadmin permissions to SQL then use Citrix Studio to generate SQL scripts and send them to a DBA.

To use Citrix Studio to create the SQL Scripts:

1. On the first Delivery Controller, if StoreFront is installed, delete the default StoreFront store (/Citrix/Store) and recreate it with your desired Store name (e.g. /Citrix/CompanyStore).
   
2. On the 2^nd Delivery Controller, install XenDesktop as detailed earlier.
3. After running Studio, click Connect this Delivery Controller to an existing Site.
   
4. Enter the name of the first Delivery Controller, and click OK.
   
5. If you don’t have elevated SQL permissions, click No when asked if you want to update the database automatically.
   
6. Click Generate scripts.
   
7. A folder will open with six scripts. If not mirroring, then the top three scripts need to be sent to a DBA. If mirroring, send all six.
   
8. On the SQL Server, open one of the .sql files.
   
   
9. Open the Query menu and click SQLCMD Mode.
   
10. Then execute the XenDesktop script.
    
11. If SQLCMD mode was enabled properly then the output should look something like this:
    
12. Repeat for the remaining script files.
13. Back in Citrix Studio, click OK.
    
14. In Citrix Studio, under Configuration > Controllers, you should see both controllers.
    
15. You can also test the site again if desired.
    

Studio – Slow Launch

From B.J.M. Groenhout at Citrix Discussions: The following adjustments can be made if Desktop Studio (and other Citrix management Consoles) will start slowly:

• Within Internet Explorer, go to Tools – Internet Options – Tab Advanced – Section Security and uncheck the option Check for publisher’s certificate revocation

After adjustment Desktop Studio (MMC) will be started immediately. Without adjustment it may take some time before Desktop Studio (MMC) is started.

Registry setting (can be deployed using Group Policy Preferences):

• HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing
  • “State“=dword:00023e00

Local Host Cache

If you have 5,000 or fewer VDAs, you can enable Local Host Cache (LHC) instead of Connection Leasing. LHC allows new sessions to be started even if SQL database is unavailable.

From Local Host Cache sizing and scaling at Citrix Docs:

1. For LHC LocalDB, assign the Controller VMs a single socket with multiple cores.
2. Add two cores for LHC.
3. Add at least three more Gigs of RAM and watch the memory consumption.
4. Since there’s no control over LHC election, ensure all Controllers have the same specs.
5. The Docs article has scripts for monitoring LHC performance.

From XenApp 7.12, LHC and a reboot at Citrix Discussions:

• If the rebooted DDC is the elected one, a different DDC will take over (causing registration storm) and when the DDC gets back, it will take over brokering causing second registration storm. Site will sort itself out and all will work.
• If the rebooted DDC is not the elected one, it will not impact any functionality.
• If you turn the DDC down when site is working, and start it during outage, LHC will not trigger on that machine. This DDC will not impact the LHC unless it would become the elected one. In that scenario it will take control, however not start LHC and resources would not be available.

For Windows Server 2008 R2 Controllers, PowerShell 3, or newer, is required. See LHC XD 7.12 and W2K8SR2 SP1 at Citrix Discussions.

Local Host Cache can be enabled by running some PowerShell commands.

asnp citrix.*
Set-BrokerSite -ConnectionLeasingEnabled $false
Set-BrokerSite -LocalHostCacheEnabled $true

George Spiers Local Host Cache XenApp & XenDesktop 7.12 shows the Event Log entries when LHC is enabled.

Database Maintenance

Enable Read-Committed Snapshot

The XenDesktop Database can become heavily utilized under load in a large environment. Therefore Citrix recommends enabling the Read_Committed_Snapshot option on the XenDesktop databases to remove contention on the database from read queries. This can improve the interactivity of Studio and Director. It should be noted that this option may increase the load on the tempdb files. See Citrix article CTX137161 How to Enable Read-Committed Snapshot in XenDesktop for configuration instructions.

Change Database Connection Strings

Sometimes the database connection strings need to be modified:

• When moving the SQL databases to a different SQL server
• For AlwaysOn Availability Groups, to add MultiSubnetFailover to the SQL connection strings
• For SQL mirroring, to add Failover Partner to the SQL connection strings

CTX140319 How to Migrate XenDesktop Database to New SQL Server has the correctly ordered list of PowerShell commands to change the database connection strings. Make sure PowerShell is running as administrator before running these commands.

Here are the DB Connections that must be changed. This list might be longer than the article. When using the article, make sure you include all of the DB Connections shown below. You can get the full list of database commands by running Get-Command Set-*DBConnection. When changing the DB connections, AdminDBConnection must be the last to be set to NULL, and the first to be configured with the new connection string.

Set-ConfigDBConnection -DBConnection $null
Set-AppLibDBConnection –DBConnection $null    #7.8 and newer
Set-OrchDBConnection –DBConnection $null      #7.11 and newer
Set-TrustDBConnection –DBConnection $null     #7.11 and newer
Set-AcctDBConnection -DBConnection $null
Set-AnalyticsDBConnection -DBConnection $null
Set-HypDBConnection -DBConnection $null
Set-ProvDBConnection -DBConnection $null
Set-BrokerDBConnection -DBConnection $null
Set-EnvTestDBConnection -DBConnection $null
Set-SfDBConnection -DBConnection $null
Set-MonitorDBConnection -DataStore Monitor -DBConnection $null   #Monitoring Database
Set-MonitorDBConnection -DBConnection $null                      #Site Database
Set-LogDBConnection -DataStore Logging -DBConnection $null       #Logging Database
Set-LogDBConnection -DBConnection $null                          #Site Database
Set-AdminDBConnection -DBConnection $null -force

Citrix CTX221389 Scripts For Updating Connection Strings in XenApp/XenDesktop 7.x was recently updated for 7.13.

• Change_XD_Failover_Partner_v1.ps1 – is used to update the mirroring failover partner.
• Change_XD_To_ConnectionString.ps1 – this takes passed in connection strings and uses them, so a very generic version.
• Change_XD_To_MultiSubnetFailover.ps1 – this toggles the MultiSubnetFailover. If it doesn’t exist or is false, it sets it to true. If it’s set to true, the script sets it back to false. If you need to remove the option then you’ll need to use Change_XD_To_ConnectionString.ps1 and provide strings without the setting.
• Change_XD_To_Null.ps1 – this is a reset of all the connection strings on the localhost as something has gone wrong. Note because this resets the connection strings to null, it will actually place the ddc into a “initial” state. I.E. if you run Studio, it’ll ask if you want to create a site, or join to another DDC. This is useful if something has gone wrong, as you can reset a Controller’s settings, and then attempt to set the connection strings again using Change_XD_To_ConnectionString.ps1.

Director Grooming

If XenDesktop is not Platinum Edition, then all historical Director data is groomed at 30 days.

For XenDesktop/XenApp Platinum Edition, by default, most of the historical Director data is groomed at 90 days. This can be adjusted up to 367 days by running a PowerShell cmdlet.

1. On a Delivery Controller, run PowerShell and run asnp Citrix.*
   
   
2. Run Get-MonitorConfiguration to see the current grooming settings.
   
3. Run Set-MonitorConfiguration to change the grooming settings.
   

View Logging Database

To view the contents of the Logging Database, in Studio, click the Logging node. On the right is Create Custom Report. See Citrix article CTX138132 Viewing Configuration Logging Data Not Shown for more info.

The Logging Database can be queried using Get-LogLowLevelOperation. See Stefan Beckmann Get user who set maintenance mode for a server or client for an example script that uses this PowerShell cmdlet.

Maintain Logging Database

Citrix CTX215069 Troubleshooting and managing Oversized Configuration Logging database: The article’s queries can be used to determine the number of configuration operation types performed by XenDesktop Administrator, and to analyze the content of the Configuration Logging database when it is considered oversized. A grooming query is also provided to delete data older than a specified date.

Export/Import Configuration

Ryan Butler has a PowerShell script that can export configuration from one XenDesktop farm and import it to another.

Studio Administrators

Full Administrators

1. In the Studio, under Configuration, click the Administrators node. The first time you access the node you’ll see a Welcome page. Feel free to check the box to Don’t show this again, and then click Close.
2. On the Administrators tab, right-click, and click Create Administrator.
   
3. In the Administrator and Scope page, Browse to a group (e.g. Citrix Admins) that will have permissions to Studio and Director. These groups typically have access to all objects so select the All scope. Alternatively, you can create a Scope to limit the objects. Click Next.
   
4. On the Role page, select a role, and then click Next. For example:
   • Full Administrator for the Citrix Admins group
   • Help Desk Administrator for the Help Desk group
   • Machine Catalog Administrator for the desktop team
     
5. In the Summary page, click Finish.

Help Desk

1. In the Studio, under Configuration, click the Administrators node. On the Administrators tab, right-click, and click Create Administrator.
   
2. In the Administrator and Scope page, Browse to a Help Desk group that will have permissions to Studio and Director. Select the All scope. And click Next.
   
3. On the Role page, select the Help Desk Administrator role, and then click Next.
   
4. In the Summary page, click Finish.
5. When administrators in the Help Desk role log into Director, all they see is this.
   
   To jazz it up a little, add the Help Desk group to the read-only role.
6. Right-click the Help Desk Administrator, and click Edit Administrator.
   
7. Click Add.
   
8. In the Scope page, select a scope, and click Next.
   
9. In the Role page, select Read Only Administrator, and click Next.
   
10. In the Summary page, click Finish.
11. Then click OK. Now Director will display the dashboard.
    

Provisioning Services w/Personal vDisk

From Considerations: Provisioning Services at Configure and manage Personal vDisk at Citrix Docs: The Provisioning Services Soap Service account must be added to the Administrator node of Studio and must have the Machine Administrator or higher role. This ensures that the PvD desktops are put into the Preparing state when the Provisioning Services (PVS) vDisk is promoted to production.

Customer Experience Improvement Program

XenApp/XenDesktop 7.13 enables CEIP by default. If desired, you can disable it in Citrix Studio:

1. On the left, go to the Configuration node.
2. On the right, switch to the Product Support tab.
   
3. Click End.
   
4. Click Yes.
   

Each XenApp/XenDesktop component has a separate configuration for disabling Customer Experience Improvement Program:

• License Server CEIP
• Virtual Delivery Agent CEIP
• Profile Management CEIP
• StoreFront CEIP
• Provisioning Services CEIP
• Receiver CEIP
• Receiver for HTML5 CEIP  💡
• Session Recording CEIP
• AppDNA CEIP
• NetScaler CEIP

vCenter Connection

XenDesktop uses an Active Directory service account to log into vCenter. This account needs specific permissions in vCenter. To facilitate assigning these permissions, create a new vCenter role and assign it to the XenDesktop service account. The permissions should be applied at the datacenter or higher level.

Hosting Resources

A Hosting Resource = vCenter + Cluster (Resource Pool) + Storage + Network. When you create a machine catalog, you select a previously defined Hosting Resource, and the Cluster, Storage, and Network defined in the Hosting Resource object are automatically selected. If you need some desktops on a different Cluster+Storage+Network then you’ll need to define more Hosting Resources in Studio.

1. In Studio, expand Configuration and click Hosting. Right-click it, and click Add Connection and Resources.
   
2. In the Connection page, for Connection type, select VMware vSphere.
3. Notice there’s a Learn about user permissions blue link to an article that describes the necessary permissions.
4. Enter https://vcenter01.corp.local/sdk as the vCenter URL. The URL must contain the FQDN of the vCenter server.
5. Enter credentials of a service account that can log into vCenter.
6. In the Connection name field, give the connection a name. Typically, this matches the name of the vCenter server.
7. If you are not using Machine Creation Services, and instead only need the vCenter connection for machine power management, change the Create virtual machines using selection to Other Tools. If you intend to use MCS, leave it set to Studio Tools.
8. Click Next.
   
9. If you see a message about the vCenter certificate, check the box next to Trust certificate, and click OK.
10. Note: this vCenter certificate thumbprint is stored in the XenDesktop database, and is not updated when the vCenter certificate changes. See CTX217415 Cannot connect to the VCenter server due to a certificate error for instructions on manually updating the database with the new certificate thumbprint.
    
11. In the Storage Management page, click Browse, and select a vSphere cluster. Note: as detailed at CTX223662, make sure there’s no comma in the datacenter name.
12. Select Use storage shared by hypervisors.
13. If you have sufficient disk space on each ESXi host, also select Optimize temporary data on available local storage. From Mark Syms at XA 7.9 MCS with RAM Caching at Citrix Discussions: “If you use just MCS caching to local storage then the VM is not agile at all and cannot be moved even when powered off as it has a virtual disk permanently associated with a single host.”
14. From Martin Rowan at XA 7.9 MCS with RAM Caching at Citrix Discussions: for the temporary cache disk, “Don’t format it, the raw disk is what MCS caching uses.”
15. Click Next.
    
16. In the Storage Selection page, OS and Personal vDisk must be selected on at least one datastore. For maximum flexibility, only select one datastore. To select additional datastores, run this wizard again to create a separate Hosting Resource.
17. If you selected the temporary data on local storage option, on the bottom, click Select, and choose the datastores you want to use for disk caching. By default, all local datastores are selected. Click Next when done.
    
18. In the Network page, enter a name for the hosting resource. Since each hosting resource is a combination of vCenter, Cluster, Network, and Datastores, include those names in this field (e.g. vCenter01-Cluster01-Network01-Datastore01).
19. Select a network and click Next.
    
20. In the Summary page, click Finish.
    
21. If you have multiple datastores for your VDAs, run the wizard again.
    
22. You can use the existing vCenter connection.
    
23. This time, select a different datastore.
    
24. Give it a name that indicates the chosen datastore.
    
25. When you create a Catalog, select the Hosting Resource for the datastore where you want the VDAs to be placed. Create additional Catalogs for each datastore. You can then combine the Catalogs into a single Delivery Group.
    
26. Later in the Catalog wizard, you’re given an option to enable caching and select a cache size. This is similar to Provisioning Services option “Cache in RAM with overflow to disk”.
    

Citrix Licensing Server

Upgrade

XenApp/XenDesktop 7.13 comes with 11.14.0.1 build 19005

If you have a standalone Licensing Server, upgrade it to Citrix Licensing 11.14.0.1 build 19005 if it isn’t already.

1. Go to the downloaded Citrix Licensing 11.14.0.1 build 19005 and run CitrixLicensing.exe.
   
2. If you see the Subscription Advantage Renewal page, make a selection, and click Next.
   
3. In the Upgrade page, click Upgrade.
   
4. Click Finish.
   
5. If you go to Programs and Features, it should now show version 13.0.0.19005.
   
6. If you login to the license server web console, on the Administration tab, it shows it as version 11.14.0 build 18001.
   
7. You can also view the version in the registry at HKLM\Software\Wow6432Node\Citrix\LicenseServer\Install.
   

License Server CEIP

11.14.0.1 build 19005 and newer enables CEIP by default. This can be disabled in the Citrix Licensing Manager (https://localhost:8083) by clicking the gear icon.

Scroll down to Share usage statistics with Citrix and make a selection.

Citrix License Management Service

New in 11.14.0.1 is the Citrix License Management Service. This service helps you avoid prohibited practices:

• Duplication of licenses outside a Disaster Recovery (DR) environment
• Use of legacy licenses for new product versions
• Use of rescinded licenses

Licensing Server HA using GSLB

From Dane Young – Creating a Bulletproof Citrix Licensing Server Infrastructure using NetScaler Global Server Load Balancing (GSLB) and CtxLicChk.ps1 PowerShell Scripts. Here is a summary of the configuration steps. See the blog post for detailed configuration instructions.

1. Build two License Servers in each datacenter with identical server names. Since server names are identical, they can’t be domain-joined.
2. Install identical licenses on all License Servers.
3. Set the DisableStrictNameChecking registry key on all Citrix Licensing servers.
4. Synchronize the certificate files located at C:\Program Files (x86)\Citrix\Licensing\WebServicesForLicensing\Apache\conf. They must be identical on all Licensing Servers.
5. Download CtxLicChk.exe from http://support.citrix.com/article/CTX123935 and place on all Licensing Servers.
6. Schedule the PowerShell script CtxLicChk.ps1 on all Licensing Servers. Get this script from the blog post linked above.
7. Configure NetScaler:
   1. Configure GSLB ADNS services.
   2. Add wildcard Load Balancing service for each Citrix Licensing Server.
   3. Configure service TCP monitoring for ports 27000, 7279, 8082, and 8083.
   4. Create Load Balancing Virtual Server for each Licensing Server.
   5. Set one Load Balancing Virtual Server as backup for the other.
   6. Repeat in second datacenter.
   7. Configure GSLB Services and GSLB Monitoring.
   8. Configure GSLB Virtual Servers. Set one GSLB Virtual Server as backup for the other.
8. Delegate the Citrix Licensing DNS name to the ADNS services on the NetScaler appliances.
9. Configure Citrix Studio to point to the GSLB-enabled DNS name for Citrix Licensing.

Citrix License Server Monitoring

Citrix Licensing 11.13.1 and newer has historical usage reporting:

1. Run Citrix Licensing Manager from the Start Menu. Or use a browser to connect to https://MyLicenseServer:8083
   
2. Use the drop-down menus to select a license type, select dates, and export to a .csv file.
   
3. The Update Licenses tab lets you check for renewals and download them.
   
4. On the top right is a gear icon where you can set the historical retention period and configure SA license auto-renewal.
   
   

Jonathan Medd Monitor Citrix License Usage With PowerShell.

Lal Mohan – Citrix License Usage Monitoring Using Powershell

Jaroslaw Sobel – Monitoring Citrix Licenses usage – Graphs using WMI, Powershell and RRDtool. This script generates a graph similar to the following:

Remote Desktop Licensing Server

Install Remote Desktop Licensing Server

Do the following on your XenDesktop Controllers:

1. In Server Manager, open the Manage menu, and click Add Roles and Features.
   
2. In the Installation Type page, select Role-based or feature-based installation.
   
3. Click Next until you get to the Server Roles page. Check the box next to Remote Desktop Services, and click Next.
   
4. Click Next until you get to the Role Services page. Check the box next to Remote Desktop Licensing, and click Next.
   
5. Click Add Features if prompted.
   
6. Then finish the wizard to install the role service.
   

Activate Remote Desktop Licensing

1. After RD Licensing is installed, in Server Manager, open the Tool menu, expand Terminal Services (or Remote Desktop Services), and click Remote Desktop Licensing Manager.
   
2. The tool should find the local server. If it does not, right-click All servers, click Connect, and type in the name of the local server.
3. Once the local server can be seen in the list, right-click the server and click Activate Server.
   
4. In the Welcome to the Activate Server Wizard page, click Next.
   
5. In the Connection Method page, click Next.
   
6. In the Company Information page, enter the required information, and click Next.
   
7. All of the fields on the Company Information page are optional, so you do not have to enter anything. Click Next.
   
8. In the Completing the Activate Server Wizard page, uncheck the box next to Start Install Licenses Wizard now, and click Finish. Since the session hosts will be configured to pull Per User licenses, there is no need to install licenses on the RD Licensing Server.
   
9. In RD Licensing Manager, right-click the server, and click Review Configuration.
   
10. Ensure you have green check marks. If the person installing Remote Desktop Licensing does not have permissions to add the server to the Terminal Server License Servers group in Active Directory, ask a domain admin to do it manually. If you have the proper permissions, click Add to Group.
    
11. Click Continue when prompted that you must have Domain Admins privileges.
    
12. Click OK when prompted that the computer account has been added.
    
13. Click OK to close the window.
    

Smart Check

Citrix Cloud offers a Smart Check service that can scan your XenApp/XenDesktop infrastructure for known issues. Soon Smart Check will require Citrix Customer Success Services (Select).

• For a list of checks, see About health checks at Citrix Docs.
• For a comparison of Smart Check and Citrix Insight Services, see Citrix Blog Post What Data is Smart Check Collecting?  💡

To run Smart Check:

1. Go to https://citrix.cloud.com, and login.
2. After logging in, find Smart Tools, and click Manage.
   
3. Click Smart Check.
   
4. On the top right, click Add Site.
   
5. In step 1, click Download Agent.
   
6. Step 2 indicates it is waiting for you to install the Agent.
   
7. On a Delivery Controller, run the downloaded CitrixLifecycleManagementAgent.exe.
   
8. Check the box next to I accept the terms in the License Agreement, and click  Install.
   
9. In the Completed the Citrix Smart Tools Agent Setup Wizard page, click Finish.
   
10. Step 2 now shows that the Agent was installed successfully. Click Next.
    
11. Enter credentials for your XenDesktop farm, and click Add Site.
    
12. Eventually you’ll see a Get Started link.
    
13. Or, if the site is already added to your list of sites, click View Report next to the site.
    
14. At the top right, if you click Perform Check, you can run one of the checks.
    
15. If you click Configure.
    
16. You can schedule the checks to automatically run periodically.
    
17. To view the alerts, click one of the alert badges in the component category. Also see Smart Check alerts reference at Citrix Docs.
    
18. Expand a component, and click an alert.
    
19. On the right, there’s an option to Hide Alert.
    
    
20. To view the hidden alerts, at the top right, click the menu icon, and click Show Hidden Alerts.
    
21. The hidden alert is grayed out. If you click the alert, you can restore it.
    
    

XenApp/XenDesktop Health Check

Sacha Tomet Finally 1.0 – but never finalized!: XenApp & XenDesktop 7.x Health Check script has now Version 1.0.

Andrew Morgan – New Free Tool: Citrix Director Notification Service: The Citrix Director Notification service sits on an edge server as a service (or local to the delivery controller) and periodically checks the health of:

• Citrix Licensing.
• Database Connections.
• Broker Service.
• Core Services.
• Hypervisor Connections.

And if any of these items fall out of bounds, an SMTP alert is sent to the mailbox of your choice for action. The tool will also send “All Clear” emails when these items are resolved, ensuring you are aware when the service has resumed a healthy state.

Matt Bodholdt XenDesktop 7.x Controller Service Status Script at CUGC – PowerShell script that checks the following:

• Lists Controllers with boot time
• Licensing status
• Service status on each Controller
• DB Connections
• Controller Available Memory
• Hypervisor Connections Status

Related Pages

• Configure RDSH VDAs to use Remote Desktop Licensing Server