Author: Carl Stalhood

EUC Weekly Digest – July 29, 2017

Last Modified: Nov 7, 2020 @ 6:34 am

1 Comment

Here are some EUC items I found interesting last week. For more immediate updates, follow me at http://twitter.com/cstalhood.

For a list of updates at carlstalhood.com, see the Detailed Change Log.

 

XenApp/XenDesktop

App Layering (Unidesk)

WEM/Profile Management

StoreFront

NetScaler

NetScaler MAS

NetScaler Gateway

NetScaler SD-WAN

XenMobile

VMware

Other

Native One Time Passwords (OTP) – NetScaler Gateway 12 / Citrix Gateway 12.1

Last Modified: Oct 17, 2024 @ 12:50 pm

313 Comments

Navigation

Change Log

Overview

NetScaler Native OTP lets you enable two-factor authentication without purchasing any other authentication product. A typical configuration uses Google Authenticator to generate Passcodes. See the following for an overview:

Here are some notes:

  • NetScaler Native OTP is part of nFactor, and thus requires Citrix ADC Advanced Edition (aka NetScaler Enterprise Edition) or Citrix ADC Premium Edition (aka NetScaler Platinum Edition) licensing. NetScaler ADC Standard Edition licensing is not sufficient.
  • Workspace app 1809 and newer with Citrix Gateway (NetScaler) 12.1 build 49 and newer support nFactor authentication. Older Receivers and older NetScalers don’t support it, so you’ll instead have to use a web browser.  💡
  • Citrix Gateway VPN Plug-in 12.1 build 49 and later support nFactor when authenticating using the VPN Plug-in.  💡
  • nFactor requires a AAA vServer, which can be non-addressable – you don’t need any additional public IPs.
  • OTP stores device enrollment secrets in an Active Directory attribute that accepts Strings. Citrix’s documentation uses the userParameters Active Directory attribute.
    • The LDAP bind account must have permission to modify this attribute on every user.
  • Users can enroll multiple devices. There’s no way to prevent this.
  • The manageotp website is usually only protected by single factor authentication. Since users can add multiple devices, the manageotp website must be protected from external access.
  • Christian in the comments indicated that Microsoft Authenticator also works. Click on plus sign -> other (Google,…).

Here are the OTP configuration objects:

  • Make sure NTP is configured on the NetScaler. Accurate time is required.
  • An LDAP Policy/Server with authentication disabled and OTP Secret configured. This one OTP-specific LDAP Policy/Server can be used for two scenarios:
    • manageotp device enrollment
    • Two-factor authentication to NetScaler Gateway after a device has been enrolled. This LDAP Policy/Server verifies the entered passcode.
  • An LDAP Policy/Server with authentication enabled. This one policy is used for two scenarios:
    • Single-factor authentication to the manageotp authenticator/device enrollment website.
    • Two-factor authentication to NetScaler Gateway after a device has been enrolled.
  • A single non-addressable AAA vServer with two Login Schemas for the following scenarios:
    • A single-factor Login Schema for manageotp.
    • A dual-factor Login Schema for NetScaler Gateway authentication.
  • An Authentication Profile to link the AAA vServer to the NetScaler Gateway vServer.

LDAP Policies/Actions

  1. Go to Security > AAA – Application Traffic > Polices > Authentication > Advanced Policies > Actions > LDAP.
  2. On the right, click Add.

    1. Create a normal LDAP Server if you don’t have one already. This one has Authentication enabled. This LDAP Policy/Server will be used for single-factor authentication to the manageotp website, and for first factor of dual-factor authentication to NetScaler Gateway (second factor is OTP). There are no special instructions for this LDAP Server.
  3. Create another LDAP Action.

    1. This one is used by the manageotp site to set the OTP authenticator in Active Directory, so name it accordingly.
    2. On the right, uncheck the box next to Authentication. If you don’t uncheck it, you will see an error message after configuring the OTP Secret.
    3. Make sure the Administrator Bind DN has permissions to modify the OTP Secret Active Directory attribute for all users.
    4. If you cloned an existing LDAP Server, then make sure you re-enter the Administrator Password or the new one won’t work. Then click Test LDAP Reachability.
    5. Configure the Server Logon Name Attribute to match the one you configured in the normal authentication LDAP Server.
    6. In the Other Settings section, on the bottom right, find the OTP Secret field. Enter the name of the Active Directory attribute where NetScaler will store the user’s OTP secret. You can use the userParameters attribute if that attribute isn’t being used for anything else.
    7. Thomas Rolfs in the comments advises not to enable Nested Group Extraction in this LDAP Action.
    8. Click Create when done.
  4. Create another LDAP Action.
    1. This one will verify the OTP code entered by the user, so name it accordingly. The only difference from the prior one is the addition of an LDAP Search Filter.
    2. On the right, uncheck the box next to Authentication. If you don’t uncheck it, you will see an error message after configuring the OTP Secret.
    3. Make sure the Administrator Bind DN has permissions to read the OTP Secret Active Directory attribute.
    4. If you cloned an existing LDAP Server, then make sure you re-enter the Administrator Password or the new one won’t work.
    5. In the Other Settings section, configure the Server Logon Name Attribute to match the one you configured in the normal authentication LDAP Server.
    6. In the Search Filter field, enter the text userParameters>=#@. This syntax ensures that only users with enrolled authenticators can login. See George Spiers NetScaler native OTP for more info.
    7. In the Other Settings section, on the bottom right, find the OTP Secret field. Enter the name of the Active Directory attribute containing the user’s OTP secret.
    8. Click Create when done.
  5. Go to Security > AAA – Application Traffic > Policies > Authentication > Advanced Policies > Policy.
  6. On the right, click Add.

    1. You probably don’t already have an Advanced Authentication Policy for your normal LDAP server.
    2. Change the Action Type to LDAP.
    3. Select your normal LDAP server, which is the one that has Authentication enabled.
    4. Enter true as the expression. This uses Default Syntax instead of Classic Syntax.
    5. Click Create.
  7. Create another Authentication Policy.

    1. This policy is for OTP management so name it accordingly.
    2. Change the Action Type to LDAP.
    3. Select the Set OTP LDAP Server that has Authentication disabled and OTP Secret configured. This LDAP Action should not have the Search Filter configured.
    4. Enter HTTP.REQ.COOKIE.VALUE(“NSC_TASS”).EQ(“manageotp”) in the Expression box, and click Create.
  8. Create another Authentication Policy.

    1. This policy is for OTP verification so name it accordingly.
    2. Change the Action Type to LDAP.
    3. Select the OTP Verification LDAP Server that has Authentication disabled and OTP Secret configured. This LDAP Action should have the Search Filter configured to prevent unenrolled users from authenticating.
    4. Enter true in the Expression box, and click Create.

Login Schemas

  1. Go to Security > AAA – Application Traffic > Login Schema.
  2. On the right, switch to the Profiles tab, and click Add.

    1. This is the single factor Login Schema for manageotp so name the Schema accordingly.
    2. Click the Edit icon.
    3. On the left, click the LoginSchema folder to open it.
    4. Scroll down, and click SingleAuthManageOTP.xml to highlight it.
    5. On the top right, click Select.
    6. Click Create.
  3. Add another Login Schema profile.

    1. This Login Schema is for two-factor authentication to NetScaler Gateway so name it accordingly.
    2. Click the edit icon. Follow the same procedure as above, but this time select /LoginSchema/DualAuth.xml.
    3. Click More to reveal more options.
    4. Scroll down. In the Password Credential Index field, enter 1. This causes nFactor to save the user’s password into AAA Attribute #1, which we’ll use later in a Traffic Policy to Single Sign-on to StoreFront. If you don’t do this, then NetScaler Gateway will try to use the Passcode to authenticate to StoreFront, which obviously won’t work.
    5. Check the box next to Enable Single Sign On Credentials. Mark in the comments indicates that this checkbox is needed to Single Sign On to RDP Hosts.
    6. Click Create.
  4. On the right, switch to the Policies tab.
  5. Click Add to add a Login Schema policy.
    1. In the Profile field, select the Single Factor Manage OTP Login Schema Profile.
    2. Name the Login Schema Policy for OTP management.
    3. In the Rule field, enter the following. This ensures that this single factor Login Schema is only used if the user enters /manageotp, and if the user is on the internal network. You don’t want manageotp to be accessible externally, because it’s only protected by single factor authentication, and it’s too easy to add multiple devices. 
      http.req.cookie.value("NSC_TASS").eq("manageotp") && client.IP.SRC.IN_SUBNET(10.2.0.0/16)
    4. Click Create.
  6. Create another Login Schema Policy.

    1. In the Profile field, select the dual factor Login Schema.
    2. Name the Login Schema to indicate dual factor authentication.
    3. In the Rule box, enter true.
    4. Click Create.

Authentication PolicyLabel

  1. Go to Security > AAA – Application Traffic > Policies > Authentication > Advanced Policies > PolicyLabel.
  2. On the right, click Add.
  3. This PolicyLabel is for OTP management, and OTP verification, so name it accordingly.
  4. In the Login Schema field, select LSCHEMA_INT, which means noschema.
  5. Click Continue.
  6. In the Policy Binding section, Click to select.
  7. Click the radio button button next to the Manage OTP LDAP Policy that has authentication disabled, and OTP Secret configured. This one should have a policy expression that limits it to manageotp only. Click Select.
  8. Click Bind.
  9. Click Add Binding to add another one.
  10. Click to select.
  11. Click the radio button next to the LDAP Policy that verifies OTP. Click Select.
  12. Click Bind.
  13. Make sure the manageotp policy is higher in the list than the OTP Verification policy. To adjust priorities, right-click on the policies, and click Edit Binding. Click Done.

AAA vServer

  1. Go to Security > AAA – Application Traffic.
    1. If the AAA feature is not enabled, then right-click the AAA node, and click Enable Feature.
  2. Go to Security > AAA – Application Traffic > Virtual Servers.
  3. On the right, click Add.
  4. This AAA vServer is for OTP so name it accordingly.
  5. Change the IP Address Type to Non Addressable.
  6. Click OK.
  7. Click where it says No Server Certificate.

    1. In the Server Certificate Binding section, click Click to select.
    2. Click the radio button next to a certificate, and click Select. You can use the same certificate as NetScaler Gateway.
    3. Click Bind.
  8. Click Continue to close the Certificate section.
  9. In the Advanced Authentication Policies section, click where it says No Authentication Policy.

    1. Click where it says Click to select.
    2. Click the radio button next to the normal LDAP Policy that has authentication enabled. Then click the blue Select button.
    3. In the Select Next Factor field, click where it says Click to select.
    4. Click the radio button next to the OTP PolicyLabel, and click Select.
    5. Click Bind.
  10. In the Advanced Authentication Policies section, click Continue.
  11. On the right, in the Advanced Settings column, click Login Schemas.
  12. On the left, scroll down, and click where it says No Login Schema.

    1. Click where it says Click to select.
    2. Click the radio button next to the Manage OTP Login Schema, and click Select.
    3. Click Bind.
  13. Click where it says 1 Login Schema.

    1. Click Add Binding.
    2. Click where it says Click to select.
    3. Click the radio button next to the dual factor Login Schema, and click Select.
    4. Click Bind.
    5. Make sure the single factor Manage OTP Login Schema is higher in the list (lower priority number) than the dual factor Login Schema. Click Close.
  14. On the right, in the Advanced Settings column, click Portal Themes.
  15. On the left, scroll down, select RfWebUI as the Portal Theme, and click OK.
  16. Click Done.

Traffic Policy for Single Sign-on

  1. On the left, go to NetScaler Gateway > Policies > Traffic.
  2. On the right, switch to the Traffic Profiles tab, and click Add.
  3. This Traffic Profile is for OTP and/or nFactor. Name it accordingly.
  4. Scroll down.
  5. In the SSO Password Expression box, enter the following. This is where we use the Login Schema Password Attribute specified earlier. 
    http.REQ.USER.ATTRIBUTE(1)
  6. Click Create.
  7. On the right, switch to the Traffic Policies tab, and click Add.
  8. In the Request Profile field, select the Traffic Profile you just created.
  9. Name the Traffic Policy.
  10. In the Expression box, enter true (Default Syntax).
    • If your NetScaler Gateway Virtual Server allows full VPN, change the expression to the following. Source = Julien Mooren at NetScaler – Native OTP is breaking SSL VPN. 
      http.req.method.eq(post)||http.req.method.eq(get) && false
  11. Click Create.

NetScaler Gateway and Authentication Profile

  1. Go to NetScaler Gateway > Virtual Servers.
  2. Edit an existing Gateway vServer. If you don’t have one, see the other NetScaler Gateway topics on this site.
  3. Scroll down to the Policies section, and click the plus icon.
  4. Change the Choose Policy drop-down to Traffic, and click Continue.
  5. Click to select.
  6. Click the radio button next to the Traffic Policy you created earlier, and click Select.
  7. Click Bind.
  8. On the right, in the Advanced Settings column, click Authentication Profile.
  9. On the left, scroll down to the Authentication Profile section.
  10. Click Add to create one.
  11. Authentication Profile links the NetScaler Gateway vServer with the OTP AAA vServer, so name it accordingly.
  12. In the Authentication Virtual Server section, Click to select.
  13. Click the radio button next to the OTP AAA vServer, and click Select.
  14. Click Create.
  15. Scroll down again to the Authentication Profile section, and click OK.
  16. The Portal Theme bound to the Gateway vServer should be RfWebUI, or a derivative.
  17. Go to System > Profiles.
  18. On the right, switch to the SSL Profile tab.
  19. Edit the ns_default_ssl_profile_frontend profile.
  20. Make sure HSTS is not enabled in the profile, or RfWebUI, and manageotp won’t work correctly. This is probably a bug. Note: the Rewrite method of enabling HSTS should work.

Update Content Switching Expression for Unified Gateway

If your NetScaler Gateway Virtual Server is behind a Unified Gateway (Content Switching Virtual Server), then you must update the Content Switching Expression to include the manageotp paths.

  1. In the NetScaler GUI, navigate to Configuration> Traffic Management > Content Switching > Policies.
  2. On the right, select the Unified Gateway Content Switching Policy, and then click Edit.
  3. Append the following expression under the Expression area, and then click OK. 
    || HTTP.REQ.URL.CONTAINS("/manageotp")

Manageotp

  1. Point your browser to https://mygateway.corp.com/manageotp or similar. Simply add /manageotp to the end of your Gateway URL.
  2. Notice it’s only single-factor authentication. Login using normal LDAP credentials.
  3. Click Add Device.
  4. Enter a device name, and click Go.
  5. Launch the Google Authenticator application on your phone. Click the plus icon in Google Authenticator, and scan the QRCode that is shown on the screen.
  6. Christian in the comments indicated that Microsoft Authenticator also works. Click on plus sign -> other (Google,…).
  7. Click Test.
  8. Enter the passcode shown in your Authenticator, and click Go.
  9. If you logoff of manageotp, and access your Gateway URL normally, you’ll be prompted for two-factor authentication. Use the passcodes shown in your Google Authenticator application.
  10. It should Single Sign-on into StoreFront.

CLI Commands

Here’s a complete CLI configuration.

add ssl certKey WildcardCorpCom -cert WildcardCorpCom.pfx -key WildcardCorpCom.pfx -inform PFX -passcrypt "abc"
add authentication ldapAction LDAP-Corp -serverIP 10.2.2.11 -serverPort 636 -ldapBase "dc=corp,dc=local" -ldapBindDn ctxsvc@corp.local -ldapBindDnPassword abc -encrypted -encryptmethod ENCMTHD_3 -ldapLoginName sAMAccountName -groupAttrName memberOf -subAttributeName cn -secType SSL -passwdChange ENABLED -Attribute2 userParameters
add authentication ldapAction LDAP_OTP_set_no_auth -serverIP 10.2.2.11 -serverPort 636 -ldapBase "dc=corp,dc=local" -ldapBindDn admin@corp.local -ldapBindDnPassword abc -encrypted -encryptmethod ENCMTHD_3 -ldapLoginName sAMAccountName -groupAttrName memberOf -subAttributeName cn -secType SSL -authentication DISABLED -OTPSecret UserParameters
add authentication ldapAction LDAP_OTP_verify_no_auth -serverIP 10.2.2.11 -serverPort 636 -ldapBase "dc=corp,dc=local" -ldapBindDn admin@corp.local -ldapBindDnPassword abc -encrypted -encryptmethod ENCMTHD_3 -ldapLoginName sAMAccountName -searchFilter "userParameters>=#@" -groupAttrName memberOf -subAttributeName cn -secType SSL -authentication DISABLED -OTPSecret UserParameters
add authentication Policy Corp-Adv -rule true -action LDAP-Corp
add authentication Policy LDAP_Manage_OTP-pol -rule "HTTP.REQ.COOKIE.VALUE(\"NSC_TASS\").EQ(\"manageotp\")" -action LDAP_OTP_set_no_auth
add authentication Policy LDAP_Confirm_OTP-pol -rule true -action LDAP_OTP_verify_no_auth

add authentication loginSchema Dual_OTP-lschema -authenticationSchema "/nsconfig/loginschema/LoginSchema/DualAuth.xml" -passwordCredentialIndex 1
add authentication loginSchema Single_Manage_OTP-lschema -authenticationSchema "/nsconfig/loginschema/LoginSchema/SingleAuthManageOTP.xml"
add authentication loginSchemaPolicy Single_Manage_OTP-lschemapol -rule "http.req.cookie.value(\"NSC_TASS\").eq(\"manageotp\") && client.IP.SRC.IN_SUBNET(10.3.0.0/16)" -action Single_Manage_OTP-lschema
add authentication loginSchemaPolicy Dual_OTP-lschemapol -rule true -action Dual_OTP-lschema

add authentication policylabel OTP_pollabel -loginSchema LSCHEMA_INT
bind authentication policylabel OTP_pollabel -policyName LDAP_Manage_OTP-pol -priority 100 -gotoPriorityExpression NEXT
bind authentication policylabel OTP_pollabel -policyName LDAP_Confirm_OTP-pol -priority 110 -gotoPriorityExpression NEXT 

add authentication vserver OTP-AAA SSL 0.0.0.0
bind ssl vserver OTP-AAA -certkeyName WildcardCorpCom

bind authentication vserver OTP-AAA -portaltheme RfWebUI
bind authentication vserver OTP-AAA -policy Single_Manage_OTP-lschemapol -priority 100 -gotoPriorityExpression END
bind authentication vserver OTP-AAA -policy Dual_OTP-lschemapol -priority 110 -gotoPriorityExpression END
bind authentication vserver OTP-AAA -policy Corp-Adv -priority 100 -nextFactor OTP_pollabel -gotoPriorityExpression NEXT

add vpn trafficAction OTP-trafficprofile http -passwdExpression "http.REQ.USER.ATTRIBUTE(1)"
add vpn trafficPolicy OTP-trafficpol true OTP-trafficprofile

add authentication authnProfile OTP-authnprofile -authnVsName OTP-AAA

add vpn vserver Gateway.corp.com SSL 10.2.5.220 443 -downStateFlush DISABLED -Listenpolicy NONE -authnProfile OTP-authnprofile
set ssl vserver Gateway.corp.com -sslProfile ns_default_ssl_profile_frontend
add vpn sessionAction "Receiver For Web" -transparentInterception OFF -defaultAuthorizationAction ALLOW -SSO ON -icaProxy ON -wihome "https://storefront2.corp.com/Citrix/StoreWeb" -ntDomain corp.local -clientlessVpnMode OFF -storefronturl "https://storefront2.corp.com"
add vpn sessionPolicy "Receiver For Web" "HTTP.REQ.HEADER(\"User-Agent\").CONTAINS(\"CitrixReceiver\").NOT" "Receiver For Web"
bind vpn vserver Gateway.corp.com -portaltheme RfWebUI
bind vpn vserver Gateway.corp.com -policy "Receiver For Web" -priority 100 -gotoPriorityExpression NEXT -type REQUEST
bind vpn vserver Gateway.corp.com -policy OTP-trafficpol -priority 100 -gotoPriorityExpression END -type REQUEST
bind ssl vserver Gateway.corp.com -certkeyName WildcardCorpCom

EUC Weekly Digest – July 22, 2017

Last Modified: Nov 7, 2020 @ 6:34 am

1 Comment

Here are some EUC items I found interesting last week. For more immediate updates, follow me at http://twitter.com/cstalhood.

For a list of updates at carlstalhood.com, see the Detailed Change Log.

 

App Layering (Unidesk)

NetScaler

NetScaler MAS

NetScaler Gateway

XenMobile

Citrix Cloud

VMware

Microsoft

EUC Weekly Digest – July 15, 2017

Last Modified: Nov 7, 2020 @ 6:34 am

1 Comment

Here are some EUC items I found interesting last week. For more immediate updates, follow me at http://twitter.com/cstalhood.

For a list of updates at carlstalhood.com, see the Detailed Change Log.

 

XenApp/XenDesktop

VDA

App Layering (Unidesk)

Director/Monitoring

StoreFront

NetScaler

XenMobile

ShareFile

EUC Weekly Digest – July 8, 2017

Last Modified: Nov 7, 2020 @ 6:34 am

Leave a comment

Here are some EUC items I found interesting last week. For more immediate updates, follow me at http://twitter.com/cstalhood.

For a list of updates at carlstalhood.com, see the Detailed Change Log.

 

XenApp/XenDesktop

VDA

App Layering (Unidesk)

Provisioning Services

NetScaler

NetScaler MAS

  • Installing NetScaler MA Service Agent on AWS and Azure – Citrix Docs

XenMobile

Citrix Virtual Apps and Desktops (CVAD) Upgrades

Last Modified: Jun 4, 2024 @ 3:44 pm

257 Comments

Navigation

Change Log

Citrix Virtual Apps and Desktops (CVAD) Versions

Version Numbering

Citrix Virtual Apps and Desktops (CVAD) is the new name for XenApp and XenDesktop.

The most recent version of Citrix Virtual Apps and Desktops (CVAD) 7 is 2402 LTSR. The version number is based on YYMM (Year Month) format. References to 7.x versions in this article include the YYMM versions.

XenApp and XenDesktop 7.x versions range from 7.0 through 7.18. 7.18 is the last version of XenApp and XenDesktop. Citrix Virtual Apps and Desktops (CVAD) 2402, 2203, and 1912 are newer than XenApp and XenDesktop 7.18.

Release Notifications

Follow my Twitter or EUC Weekly Digests for new release notifications.

Sometimes release notifications are posted to Citrix Blogs, but this is not comprehensive.

Watch Citrix Discussions and Citrix Support Knowledgebase to learn about known issues that are fixed in a later release.

Release Classifications – LTSR, CR

Image from Citrix Blog Post What’s New in XenApp, XenDesktop and XenServer November 2017.

There are three classifications for on-premises releases:

  • LTSR (Long Term Service Release) – these releases get 5 years of mainstream support from the release date, plus up to 5 more years of paid extended support
  • CR (Current Release) – 6 months support from the release date. Updated quarterly.
  • LTSR Compatible Components – non-LTSR components running in a LTSR implementation. This classification provides exceptions to the requirement that all components must be LTSR versions.

Citrix Virtual Apps and Desktops (CVAD) is a bundle of components. Long Term Support requires the components to be specific versions. Any deviation from the required versions results in loss of Long Term Support, and instead is classified and supported as a Current Release. Use Citrix LTSR Assistant tool to confirm LTSR compliance.

LTSR Programs

There are three different LTSR programs:

LTSR Licensing requirement

LTSR requires you to be on Customer Success Services Select, formerly known as Software Maintenance.

LTSR vs CR

Support Duration

LTSR is supported for 5 years from the LTSR release date, plus 5 more years of optional, paid extended support.

  • LTSR Cumulative Updates (similar to service packs) are released periodically. Cumulative Updates for LTSR are installed exactly like upgrading to a newer Current Release, except you don’t get any new features.
    • Cumulative Updates are released only for LTSR versions. To patch a Current Release, upgrade to the newest Current Release.
  • Be prepared to install these LTSR Cumulative Updates every 6 months. Workspace app LTSR (or Receiver LTSR) too.

Current Releases are end-of-maintenance after 6 months, and end-of-life after 18 months.

  • Be prepared to upgrade to a newer Current Release every 6 months. Workspace app too.

See Lifecycle Milestones for Citrix Virtual Apps & Citrix Virtual Apps and Desktops for an explanation of support durations for each release classification.

In either case, you are expected to perform some sort of upgrade or update approximately twice per year.

Release Frequency

New LTSR versions of CVAD are released every 18-24 months.

There are three supported LTSR releases of Citrix Virtual Apps and Desktops: LTSR 2402, LTSR 2203, and LTSR 1912.

LTSR 7.15 is no longer supported by Citrix.

Cumulative Updates (CU) for LTSR are released every few months. Don’t forget to install these patches. I’ve seen CUs fix LTSR issues.

  • Cumulative Updates do not include new features.
  • Citrix has not yet released any Cumulative Updates for LTSR 2402.
  • Citrix has released three Cumulative Updates for LTSR 2203, bumping up the version to 2203.3000.
  • Citrix has released eight Cumulative Updates for LTSR 1912, bumping up the version to 1912.8000.
  • Citrix will continue to release Cumulative Updates for all currently supported LTSR versions.

You can upgrade directly to the latest Cumulative Update. It is not necessary to upgrade to the base version before upgrading to the latest Cumulative Update.

New Current Release versions are released every quarter. Sometimes longer for Workspace app.

Some Citrix Virtual Apps and Desktops (CVAD) components are released on a separate schedule from the main LTSR or Current Release releases:

  • App Layering
  • Workspace Environment Management

Citrix Provisioning version numbers don’t line up with Citrix Virtual Apps and Desktops (CVAD) LTSR Cumulative Update version numbers:

  • Citrix Virtual Apps and Desktops (CVAD) 2402 LTSR comes with Citrix Provisioning 2402
  • Citrix Virtual Apps and Desktops (CVAD) 2203 LTSR CU5 comes with Citrix Provisioning 2203 CU4
  • Citrix Virtual Apps and Desktops (CVAD) 1912 LTSR CU8 comes with Provisioning Services 1912 CU7

Current Release cons

New Current Releases add new features, and new bugs.

No hotfixes will be released for Current Releases. To get hotfixes, upgrade to the newest Current Release.

LTSR cons

Features not in LTSR – Some features are not included in the LTSR program. In other words, these features don’t get 5 years of support, and might not even be included in the LTSR installer.

  • Personal vDisk and AppDisks – these are replaced by User Personalization Layers.
  • Framehawk

Features in Current Release but not LTSR:

  • Upcoming CVAD Current Release Version 2405 will have new features that are not in 2402 LTSR. Will you upgrade to CVAD 2405, which puts you on the Current Release upgrade train? Or will you wait until the next LTSR, probably released sometime in 2026?
    • Another option is to remain on 2402 LTSR (with latest cumulative update) until you see a Current Release with new features that are desirable enough to upgrade to. You can then upgrade directly from 2402 LTSR to the latest Current Release (e.g., 2502). There’s no need to upgrade to intermediary versions.

Don’t mix Current Release and LTSR components – As soon as you upgrade one LTSR component to Current Release, upgrade all other LTSR components to Current Release and keep them updated with new Current Releases every 6 months.

  • When the next LTSR is released, you can stop upgrading (except for Cumulative Updates).
  • Or deploy Current Release in a separate environment.
  • Use Citrix LTSR Assistant tool to confirm LTSR compliance.
  • Some app vendors require you to remain on LTSR.

LTSR “compatible” components require frequent upgrades – Some components, like App Layering, are LTSR “compatible”, meaning there’s no LTSR version, but it’s OK to use them in an LTSR environment. Since they’re Current Release and not LTSR, you’re expected to update the Current Release components to the latest release every 6 months.

  • There’s no LTSR version of Citrix Licensing. Instead, always upgrade Citrix Licensing to the latest Current Release version.
  • There’s no LTSR version of App Layering. Instead, always upgrade App Layering to the latest Current Release version.
  • There’s no LTSR version of Citrix Workspace Environment Management. Instead, always upgrade Citrix Workspace Environment Management (WEM) to the latest Current Release version.

Windows 11 is supported in CVAD 2109 and newer. Windows 11 is not supported in CVAD 1912 LTSR.

Windows 7 and Windows Server 2008 R2 support: 7.16 VDA and newer, including 1912 LTSR VDA, are not supported on Windows 7 or Windows Server 2008 R2. For these operating system versions, install 7.15 LTSR VDA. The 7.15 LTSR VDA can register with newer Delivery Controllers. However, the 7.15 LTSR VDAs cannot take advantage of the newer features in the newer releases.

Citrix Virtual Apps and Desktops (CVAD) Supported versions

The most recent release of Citrix Virtual Apps and Desktops (CVAD) is version 2402.

There are three supported LTSR versions of Citrix Virtual Apps and Desktops (CVAD): LTSR 2402, LTSR 2203, and LTSR 1912.

  • No Cumulative Updates have yet been released for LTSR 2402.
  • Cumulative Update 5 has been released for LTSR 2203, resulting in version number 2203.5000.
  • Cumulative Update 8 has been released for LTSR 1912, resulting in version number 1912.8000.

You can directly install the latest Cumulative Update of any LTSR version. It is not necessary to install the base version of the LTSR version before you upgrade to the latest Cumulative Update.

Examples of non-supported versions:

  • Citrix Virtual Apps and Desktops (CVAD) 1909 is not LTSR, and is more than six months past release date, so Citrix will not provide any code fixes. Once 18 months have elapsed, Citrix will not support it at all.

Workspace app Supported Versions

Starting in August 2018, Receiver have been renamed to Workspace app. Also, versioning has changed from 4.x to a YYMM (year month) format.

The most recent Current Release of Workspace app is version Workspace app 2403.

The latest LTSR version of Workspace app is version 2402 LTSR.

  • Browser Content Redirection does not work in LTSR Workspace app because Embedded browser is removed due to infrequent updates of LTSR versus frequent updates of the embedded browser.

Citrix Virtual Apps and Desktops (CVAD) Component Version Dependencies

Citrix Virtual Apps and Desktops (CVAD) is a collection of installable components:

  • Citrix Licensing Server
  • Delivery Controller
  • Citrix Studio
  • Virtual Delivery Agent
  • Director
  • StoreFront
  • Federated Authentication Service
  • App Layering
  • Citrix Provisioning
  • Citrix Group Policy Management Plug-in
  • Profile Management
  • Workspace Environment Management
  • Session Recording
  • Workspace app for Windows, Linux, Mac, iOS, and Android
  • Workspace app for HTML5
  • Skype for Business HDX RealTime Optimization Pack
  • Citrix ADC (aka NetScaler) Load Balancing
  • Citrix Gateway

Component behaviors:

  • Each component can be installed separately.
  • Some components can be combined onto the same machine.
  • Some components are completely standalone with no dependency on other components.
  • Some components communicate with other components, and thus are dependent on those other components.

The fewest components that make up a Citrix Virtual Apps and Desktops (CVAD) site/farm are License Server + Delivery Controller + Studio + VDA + SQL Databases.

  • A farm/site is a collection of Delivery Controllers that share the same SQL databases.
  • The official term is Citrix Virtual Apps and Desktops (CVAD) Site. However, since the word “site” has multiple meanings, this article instead refers to a Citrix Virtual Apps and Desktops (CVAD) Site as a Farm, which is the same terminology used in XenApp 6.5 and older.

Some of the components can be used with multiple sites/farms.

  • Citrix Licensing Server can be used by multiple sites/farms.
  • StoreFront can pull icons from multiple sites/farms, including XenApp 6.5. This enables multi-farm capabilities for the following components that are dependent on StoreFront:
    • Federated Authentication Service can be used by multiple StoreFront servers.
    • Workspace app for Windows, Linux, Mac, iOS, and Android can connect to multiple StoreFront stores, which can be on different StoreFront servers.
    • Each StoreFront server has its own Workspace app for HTML5
    • Citrix Gateway connects to one StoreFront server
  • Citrix Studio can connect to multiple sites/farms.
  • Virtual Delivery Agent can register with only one site/farm at a time, but the farm registration can be easily changed by modifying the ListOfDDCs registry key.
  • Director can display monitoring data from multiple sites/farms.
  • App Layering has no relationship to Citrix Virtual Apps and Desktops (CVAD) sites/farms, and thus can be used with any number of them.
  • Citrix Provisioning has no relationship to Citrix Virtual Apps and Desktops (CVAD) sites/farms, and thus can be used with any number of them.
  • Citrix Group Policy Management Plug-in can be used to create Citrix Policies that can apply to multiple sites/farms.
  • Profile Management has no relationship to Citrix Virtual Apps and Desktops (CVAD) sites/farms, and thus can be used with any number of them. The profiles are usually tied to a VDA operating system version.
  • Workspace Environment Management has no relationship to Citrix Virtual Apps and Desktops (CVAD) sites/farms, and thus can be used with any number of them.
  • Session Recording has no relationship to Citrix Virtual Apps and Desktops (CVAD) sites/farms, and thus can be used with any number of them.
  • Skype for Business HDX RealTime Optimization Pack has no relationship to Citrix Virtual Apps and Desktops (CVAD) sites/farms, and thus can be used with any number of them. This component only cares about the RealTime Connector that is installed on the VDA.

The Citrix components that don’t have any relationship to Citrix Virtual Apps and Desktops (CVAD) sites/farms can be used with XenApp 6.5 too.

Some components communicate with other components, and thus are dependent on the versions of those other components.

  • Citrix Licensing Server should always be the newest version. Citrix Virtual Apps and Desktops (CVAD) Components will verify the Licensing Server version.
  • StoreFront can usually work with any Delivery Controller version, including XenApp 6.5.
  • Citrix Studio should be the same version as the Delivery Controllers it is managing.
  • Virtual Delivery Agents can be any version, including older or newer than the Delivery Controllers.
  • Director uses the Citrix Monitoring Service that is installed on the Delivery Controllers.
  • Workspace Environment Management (WEM) – newer WEM can configure newer Profile Management features. Otherwise, WEM is independent from Citrix Virtual Apps and Desktops (CVAD).
  • Workspace app – Many newer Citrix Virtual Apps and Desktops (CVAD) features require a specific version of Workspace app.
    • The newest Workspace app along with the newest VDA supports the latest Teams optimization (offload) features. LTSR versions of these components might not support the latest Teams optimization features.
    • If you are deploying Current Releases, then deploy the newest Current Release Workspace app.
    • If you are deploying LTSR, then deploy the latest LTSR Workspace app or LTSR Receiver.
      • If you need Browser Content Redirection, then deploy the latest Current Release Workspace app since LTSR Workspace app does not support Browser Content Redirection.
  • Citrix Gateway – Some Newer Citrix features require newer Citrix ADC firmware. For example:
    • EDT (Enlightened Data Transport) / Adaptive Transport
    • Gateway Configuration export/import with StoreFront
  • Citrix ADC builds have bug fixes that affect the Citrix Virtual Apps and Desktops (CVAD) experience.

Upgrade Overview

Components

Citrix Virtual Apps and Desktops (CVAD) is composed of multiple Components, each of which is upgraded separately.

Newer versions of Citrix components enable Customer Experience Improvement Program (CEIP) automatically. If you wish to disable CEIP, see https://www.carlstalhood.com/delivery-controller-cr-and-licensing/#ceip.

Component Upgrade Process

In-place upgrades – CVAD components can be upgraded in-place. No need to rebuild like you did in XenApp 6.5 and older.

  • For LTSR releases, you can upgrade directly to the latest Cumulative Update. It is not necessary to install the base LTSR version first.
  • For Current Releases, you can upgrade directly to the latest Current Release.

Here’s the general, in-place upgrade process for each component. Detailed instructions for each component are detailed later.

  1. In-place upgrade one (or half) of the component’s servers.
  2. Upgrade the component’s database. Requires temporary sysadmin permission on SQL Server. Not all components have databases.
  3. In-place upgrade the remaining component’s servers.
  4. In-place upgrade the agents.
    1. Rebuilding of master images might be preferred, assuming you have time to automate it.

Mix and match VDA/Controller versions – You can upgrade VDAs without upgrading Delivery Controllers. Or vice versa.

  • Newer VDA features sometimes require Citrix Policy to enable or configure. The newest Citrix Policy settings are included in Delivery Controller / Citrix Studio upgrades. Or, if you haven’t upgraded your Delivery Controllers yet, you can simply upgrade the Citrix Group Policy Management component.

VDA Operating System version Upgrade – Considerations when upgrading the VDA operating system version:

  • Operating System Version – VDA 7.16 and newer no longer support Windows Server 2008 R2, Windows 7, or Windows 8/8.1. If you need these older operating system versions, then install VDA 7.15 instead. VDA 7.15 can register with 1912 Delivery Controllers.
    • Windows 11 – VDA 1912 LTSR does not support Windows 11, but CVAD 2109 and newer do support Windows 11
  • App compatibility – Verify app compatibility with the new OS version. For compatibility with a Server OS version, check compatibility with the equivalent Desktop OS version.
    • Windows Server 2012 R2 = 64-bit Windows 8.1
    • Windows Server 2016 = 64-bit Windows 10 1607
    • Windows Server 2019 = 64-bit Windows 10 1809
    • Windows Server 2022 = 64-bit Windows 10 21H2
  • Start Menu in published desktop – If you publish desktops, is the Windows 2012 R2 Start Menu acceptable to the users? Windows 2012 R2 Start Menu is the same as Windows 8.1 Start Menu.
    • Windows Server 2016 Start Menu is the same as Windows 10 1607 Start Menu.
    • Windows Server 2019 Start Menu is the same as Windows 10 1809 Start Menu.
    • Windows Server 2022 Start Menu is the same as Windows 10 21H2 Start Menu.
  • GPO settings– Newer OSs have newer Microsoft GPO settings.
  • Profile version – Newer OS means newer profile version. Older profile versions do not work on newer operating system versions. For example, you can’t use Windows 7 profiles on Windows 10. This means that an OS upgrade results in new profiles for every user.
    • Write a script to copy profile settings from the old profiles to the new profiles.
  • Remote Desktop Services (RDS) Licensing – if you are building RDSH (Server OS) VDAs, then every user that connects must have an RDS License for the RDSH operating system version. If RDSH is Windows 2016, then every user needs a Windows 2016 RDS License. Windows 2008 R2 RDS Licenses won’t work.
    • RDS Licensing Server – RDS Licensing Server is a built-in Windows Server Role. It must be installed on servers with the same or newer operating system version than the RDSH VDAs.
  • Windows 10 versions and Windows 11 versions – See CTX224843Windows 10 & 11 Compatibility with Citrix Virtual Desktops.
  • Upgrade Windows 10 or Windows 11 version – If you in-place upgrade Windows 10 or Windows 11, first remove the VDA software, upgrade Windows, and then reinstall VDA.
    • App Layering – Due to dependencies between App Layers and OS Layer, you might have to in-place upgrade your OS Layer.
  • Citrix Virtual Apps and Desktops (CVAD)Component Agents – ensure the Citrix component agents (WEM Agent, Profile Management, Session Recording Agent, App Layering Tools, etc.) are supported on the new OS version.

Considerations for upgrading the operating system version on component servers:

  • Do not in-place upgrade the operating system version. Instead, build new VMs, and join them to the existing infrastructure.
  • New OS version requires newer component versions. The required component version might be newer than what you’re currently running.
  • When adding a server to the existing component farm/site, the new server must be running the same component version as the existing servers. That means you might have to in-place upgrade your existing component servers before you can add new component servers running a newer operating system version.
  • For example:
    • Existing Delivery Controllers are version 1912 on Windows Server 2019.
    • You desire to migrate to new Windows Server 2022 Delivery Controllers.
    • Only Delivery Controller 2203 and newer can be installed on Windows 2022. But you can’t add Delivery Controller 2203 to a Delivery Controller 1912 farm/site.
    • Upgrade the existing Delivery Controllers to 2203 or newer first.
    • Then you can add the new Windows Server 2022 Delivery Controllers VMs to the existing farm/site.

Here are general instructions to upgrade component server OS version. Detailed instructions for each component are detailed later.

  1. In-place upgrade the existing component servers to a version that supports the new OS. Check the System Requirements documentation for each component to verify OS version compatibility.
  2. Build new machine(s) with desired OS version.
  3. On the new machines, install the same component version as the existing component servers.
    • The new machines must be the same component version as the existing machines. You can’t add machines with newer component versions.
  4. Add the new component servers to the existing farm/site/server group.
  5. Migrate load balancer, VDAs, Targets, etc. from old to new. See below for detailed instructions for each component.
  6. Decommission old servers.

Upgrade Guidelines

Test farms – Test Citrix infrastructure upgrades in separate test environments (separate test farms):

  • Due to forwards and backwards compatibility, VDA upgrades can usually be tested in production.
  • Everything else requires global server-side upgrades first, so you can’t test them in production.
  • Upgrade procedures for High Availability components (e.g., multiple Delivery Controllers) are different than upgrade procedures for singe, standalone components. The Test environment should look like production, which means HA too.
  • The separate Test environments should include multi-datacenter capabilities (StoreFront icon aggregation, GSLB, etc.) so those multi-datacenter features can be tested.

Known upgrade issues – Read Citrix Discussions, or ask your Citrix Support TRM, for known upgrade issues. Don’t upgrade production immediately after a new version is released.

  • Read the release notes, especially the known issues.

Smart Check the environment before upgrading. It’s free. Access it at https://smart.cloud.com.

Backup/snapshot – Backup databases, snapshot machines, etc. before starting the in-place upgrade.

  • Have a rollback plan, including the databases.

Citrix Licensing Server – Always upgrade the Citrix Licensing Server before upgrading anything else.

  • Check Subscription Advantage (SA) date on the installed licenses. Some components require SA expiration date to be later than the component’s release date.

In-place upgrade preparation:

  1. Make sure other admins are logged off before starting the upgrades.
  2. Close all consoles and PowerShell.
  3. Snapshot the machines.

Upgrade Citrix Virtual Apps and Desktops (CVAD)

All CVAD components can be upgraded in-place.

  • For the list of versions that you can upgrade directly from, see Citrix Docs. Also see the Citrix Upgrade Guide.
  • Current Release upgrades are cumulative. You can skip intermediary versions.
  • LTSR Cumulative Updates are also cumulative, hence the name.
  • LTSR Cumulative Updates are installed using the same process as Current Release upgrades. The only difference is that you don’t get new features with LTSR updates.

Some components (Delivery Controllers, Citrix Provisioning, Session Recording, WEM, etc.) require the person doing the upgrade to have temporary sysadmin permissions on the SQL server so the database can be upgraded.

Upgrade order – For the most part, upgrade order doesn’t matter. That’s because there are few dependencies between each component, as detailed earlier.

  • Before upgrading anything else, upgrade the Citrix Licensing Server.
    • Install updated license files with non-expired Subscription Advantage dates.
  • VDAs and Delivery Controllers can be different versions.
    • VDAs can be upgraded before Controllers, or vice/versa.
  • If Zones, upgrade all Delivery Controllers in all zones at the same time.
  • For Director, upgrading Director won’t do you much good if the Controllers aren’t upgraded, since Director uses the Monitoring service that’s installed on the Controllers.
  • For Citrix Provisioning, the Citrix Provisioning servers must be upgraded before you upgrade the Target Device Software.
  • For Session Recording, the Session Recording server(s) must be upgraded before you upgrade the Session Recording agent.
  • For WEM, the WEM server(s) must be upgraded before you upgrade the WEM agent.

If you upgrade to a version that has CEIP functionality, decide if you want to disable CEIP, or leave it enabled.

After upgrading, configure new functionality.

Additional general upgrade guidance can be found at Upgrade a deployment at Citrix Docs.

Citrix Licensing Server

It’s a simple in-place upgrade.

  • After upgrading, download the latest license files from http://mycitrix.com, and install the license files on the license server. Make sure the Subscription Advantage date hasn’t expired.

To upgrade the Licensing Server Operating System version:

  1. Build a new VM with desired OS version.
  2. Install the latest Current Release License Server.
  3. At http://mycitrix.com, reallocate licenses to the new case-sensitive hostname, and install the license file on the new Licensing Server.
  4. In Citrix Studio, go to Configuration > Licensing, and change the License Server to the new Licensing Server.

Delivery Controllers

Both of the following types of upgrades/updates use the same upgrade process:

  • Install latest LTSR Cumulative Update
  • Upgrade to latest Current Release

To in-place upgrade Delivery Controller version:

  1. Upgrade the Citrix Licensing Server if you haven’t already. Install current licenses if you haven’t already. Make sure CSS date is not expired.
  2. Ask a DBA for temporary sysadmin permission to the SQL server.
  3. Prepare: logoff other admins, close consoles.
  4. If upgrading from 7.15 to 2203 or newer, then 7.15 must be Cumulative Update 5 or newer.
  5. In-place upgrade one (or half) of the Delivery Controllers. Upgrade to one of the following:
    1. Delivery Controller LTSR 2402
    2. Delivery Controller LTSR 2203 CU5
    3. Delivery Controller LTSR 1912 CU8
  6. Launch Citrix Studio or Site Manager. Upgrade the database when prompted.
  7. In-place upgrade the remaining Delivery Controllers.
  8. Temporary SQL sysadmin permissions can now be removed.
  9. For Citrix Studio that’s installed on administrator machines other than Delivery Controllers, in-place upgrade Citrix Studio by running AutoSelect.exe from the Current Release or LTSR CVAD ISO.

To upgrade the operating system version of the Delivery Controllers:

  1. In-place upgrade the existing Delivery Controllers to a version that supports the new operating system version.
    1. For Windows Server 2016, upgrade Delivery Controller to version 7.15 or newer.
    2. For Windows Server 2019, upgrade Delivery Controller to version 1912 or newer
    3. For Windows Server 2022, upgrade Delivery Controller to version 2203 or newer.
      • CVAD 1912 does not support Windows Server 2022.
      • CVAD 2203 does not support Windows Server 2012 R2. If upgrading from Windows 2012 R2 to Windows 2022, then upgrade to CVAD 1912 first, replace the OS to Windows 2019, upgrade to CVAD 2203, and then replace the OS to Windows 2022.
  2. Build one or more new virtual machines with the new operating system version.
  3. Install Delivery Controller software with the same version as the other Delivery Controllers.
  4. If vSphere, import the vCenter cert into Trusted Root or Trusted People.
  5. Run Citrix Studio and join the new machines to the existing farm/site.
  6. Reconfigure VDAs to point to the new Delivery Controllers. Edit the ListOfDDCs registry key.
  7. Reconfigure Director server > IIS Admin > Default Web Site > Director > Application Settings > Service.AutoDiscoveryAddresses to point to the new Delivery Controllers.
  8. Reconfigure StoreFront console > MyStore > Manage Delivery Controllers to point to the new Delivery Controllers.
  9. Secure Ticket Authorities:
    1. Add the new Delivery Controllers to firewall rules between Citrix ADC SNIP and STAs.
    2. In Citrix Gateway > Edit Virtual Server > scroll down to the Published Applications section > click the line to edit the Secure Ticket Authorities. Add the new Delivery Controllers as Secure Ticket Authorities. Don’t remove the old ones yet.
    3. In StoreFront Console, go to Manage Citrix Gateways > edit each Gateway > on the Secure Ticket Authority page, add the new Delivery Controllers as Secure Ticket Authorities, and remove the old ones.
    4. In Citrix Gateway > Edit Virtual Server > scroll down to the Published Applications section > click the line to edit the Secure Ticket Authorities. Remove the older Controllers as Secure Ticket Authorities.
  10. In Citrix Studio, at Configuration > Controllers, remove the old Delivery Controllers.
    • Note: if this doesn’t work, then you might have to manually evict the old Delivery Controllers from the SQL database.
  11. Decommission the old Delivery Controllers.

An alternate method of upgrading the operating system on the Delivery Controllers while preserving the machine’s identity:

  1. The new server will have the same Citrix version as already installed. You might have to in-place upgrade Citrix to get to a version that supports the new operating system version. CVAD 1912 can run on Windows Server 2019, but it cannot run on Windows Server 2022. CVAD 2203 supports Windows Server 2022, but it does not support Windows Server 2012 R2. If upgrading from Windows 2012 R2 to Windows 2022, then upgrade to CVAD 1912 first, replace the OS to Windows 2019, upgrade to CVAD 2203, and then replace the OS to Windows 2022.
  2. Export any certificates that you want to keep and put them on a different machine.
  3. Record the IP Address and hostname of the machine you want to replace.
  4. Record the database connection strings. PowerShell Get-BrokerDBConnection shows the main database connection. Get the Logging and Monitoring database names from Citrix Studio > Configuration.
  5. Shut down a Delivery Controller and never power it on again. Don’t remove this machine from the domain to avoid accidentally deleting the Active Directory computer object.
  6. Build a new machine with an operating system version supported by the Citrix version running on the other Delivery Controllers. Give it the same name and IP address. Join it to the domain using the existing Active Directory computer object.
  7. Install the same version of Delivery Controller as was running previously. Don’t run Citrix Studio.
  8. If vSphere, import the vCenter cert into Trusted Root or Trusted People.
  9. Use the PowerShell commands at https://www.carlstalhood.com/delivery-controller-cr-and-licensing/#changedbstrings to connect the new machine to the SQL database.
  10. Run Citrix Studio. It might ask you to upgrade the database but it’s merely finishing the database connection and not actually upgrading anything.

App Layering

To in-place upgrade Citrix App Layering:

  • In-place upgrade the ELM appliance.
    • From 4.2 and newer, newer versions should be downloaded automatically. Just click the link to start the upgrade.
    • From 4.1 and older, download the upgrade package and upload it to the ELM.
  • Upgrade the App Layering Citrix Provisioning Agent by uninstalling the Citrix Provisioning Agent and re-installing it.
  • Create a new OS Layer version and install the latest OS Machine Tools.
  • When the images are published, the drivers will be updated automatically by the ELM.

Workspace Environment Management (WEM)

There is no LTSR version of Citrix Workspace Environment Management (WEM) so you should always deploy the latest version of WEM.

To in-place upgrade Citrix Workspace Environment Management (WEM):

  1. In-place upgrade the Citrix Licensing Server if you haven’t already.
    1. Ensure the installed licenses have a non-expired Subscription Advantage date.
  2. Ask a DBA for temporary sysadmin permission to the SQL server.
  3. In-place upgrade the first WEM Server. Consider removing it from load balancing before performing the upgrade.
  4. Use the Database Maintenance tool to upgrade the WEM database.
  5. Run the WEM Broker Configuration Tool on the upgraded Broker to point to the upgraded database.
  6. In-place upgrade the remaining WEM Servers. Consider removing them from load balancing before performing the upgrade.
  7. Temporary sysadmin permissions can now be removed.
  8. In-place upgrade the WEM Console on all non-server machines where it is installed.
  9. In-place upgrade the WEM Agents.
  10. If you are upgrading from WEM 4.2 and older, in the WEM Console, add the WEM Agents (computer accounts) to Configuration Sets instead of the old WEM Sites.

To upgrade the operating system version of the Workspace Environment Management servers, it’s easier if you have a custom DNS name, or load balanced DNS name for WEM, instead of using a server name:

  1. In-place upgrade the existing WEM servers to a version that supports the OS you intend for the new WEM servers.
  2. Build new WEM servers with the same WEM version as the existing WEM servers.
  3. Configure the new WEM servers to point to the same database as the old WEM servers.
  4. Cutover options:
    1. If you have a load balanced DNS name for WEM, reconfigure the load balancer to point to the new WEM servers.
    2. If you have a custom DNS name for WEM, change it to resolve to the new WEM server’s IP address.
    3. If you were previously using the actual server name, then you can either change the WEM Agent group policy to point to the new WEM server name, or delete the old WEM server and rename the new WEM server, or delete the old WEM server and reconfigure the old DNS name as a custom DNS name for the new WEM server.
  5. Decommission the old WEM servers.

Session Recording

To in-place upgrade Session Recording:

  1. In-place upgrade the Citrix Licensing Server if you haven’t already.
    • Ensure the installed licenses have a non-expired Subscription Advantage/CSS date.
  2. Ask a DBA for temporary sysadmin permission to the SQL server.
  3. In-place upgrade the first Session Recording server to one of the following.
    1. Session Recording is on the main Citrix Virtual Apps and Desktops (CVAD) ISO.
    2. Session Recording LTSR 2402
    3. Session Recording LTSR 2203 CU5
    4. Session Recording LTSR 1912 CU8
  4. The upgrade of the first Session Recording server should automatically upgrade the database.
  5. In-place upgrade the remaining Session Recording Servers. Consider removing them from load balancing before performing the upgrade.
  6. Temporary sysadmin permissions can now be removed.
  7. In-place upgrade the Session Recording Agents.
  8. In-place upgrade the Session Recording Player on all machines where it is installed.

To upgrade the operating system version of the Session Recording servers, it’s easier if you have a custom DNS name or load balanced DNS name for Session Recording, instead of using a server name:

  1. In-place upgrade the existing Session Recording servers to a version that supports the OS you intend for the new Session Recording servers.
  2. Build new Session Recording servers with the same Session Recording version as the existing Session Recording servers.
  3. Configure the new Session Recording servers to point to the same database as the old Session Recording servers.
  4. Configure the new Session Recording servers to store recordings on the same UNC path as the old Session Recording servers.
  5. The certificate on the Session Recording servers or load balancer must match the DNS name used by the Session Recording Agents and Player.
  6. Cutover:
    1. If you have a load balanced DNS name for Session Recording, reconfigure the load balancer to point to the new Session Recording servers.
    2. If you have a custom DNS name for Session Recording, change it to resolve to the new Session Recording server’s IP address.
    3. If you were previously using the actual server name, then you can either: change the Session Recording Agents and Players to point to the new Session Recording server name, or delete the old Session Recording server and rename the new Session Recording server, or delete the old Session Recording server and reconfigure the old DNS name as a custom DNS name for the new Session Recording server.
    4. If the Session Recording DNS name changed, reconfigure Director to point to the new Session Recording DNS name.
  7. Decommission the old Session Recording servers.

Citrix Provisioning

Citrix Provisioning servers must be upgraded before you can upgrade Target Devices.

To in-place upgrade Citrix Provisioning servers:

  1. Make sure Citrix Provisioning High Availability (HA) is working for target devices. If HA is functional, in-place upgrade can be done during the day.
    • In the Citrix Provisioning console, you should see an even distribution of Target Devices across all Citrix Provisioning servers.
    • Check the WriteCache folders on Citrix Provisioning servers to make sure they’re empty. If any Target Device is caching on Server, then those Target Devices will not failover to another Citrix Provisioning server.
  2. Get temporary sysadmin permissions to the SQL Server that hosts the Citrix Provisioning database.
  3. Get the one of the following installation media:
    1. Citrix Provisioning LTSR 2402
    2. Citrix Provisioning LTSR 2203 CU4
    3. Citrix Provisioning LTSR 1912 CU8
  4. On the first Citrix Provisioning Server:
    1. In-place upgrade Citrix Provisioning Console by running the LTSR 2402, LTSR 2203 CU4, or LTSR 1912 CU8, Citrix Provisioning Console installer.
    2. Re-register the Citrix.PVS.snapin.dll snap-in: 
      "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\InstallUtil.exe" "c:\program files\citrix\provisioning services console\Citrix.PVS.snapin.dll"
    3. In-place upgrade Citrix Provisioning Server by running the LTSR 2402, LTSR 2203 CU4, or LTSR 1912 CU8 Citrix Provisioning Server installer
    4. Run the Citrix Provisioning Configuration Wizard. The farm should already be configured, so just click Next a few times and let it upgrade the database and restart the services.
  5. In-place upgrade the PVS Console and PVS Server software on the remaining Citrix Provisioning Servers. After installation, run the Citrix Provisioning Configuration Wizard, and click Next until the end.
  6. Temporary SQL sysadmin permissions can now be removed.
  7. Target Device Software can now be upgraded.

There are several methods of upgrading the Citrix Provisioning Target Device Software that’s inside a vDisk:

  • In-place upgrade the Target Device Software while doing your normal vDisk update process.
  • Completely rebuild the vDisk. An automated build process like MDT is recommended.
  • Or you can reverse image. To upgrade VMware Tools (or any software that modifies the NIC), you must reverse image.

To in-place upgrade Target Device software:

  1. Create a new vDisk Maintenance version or put the vDisk in Private Image mode. Then boot an Updater Target Device. This is the normal process for updating a vDisk.
  2. Run the LTSR 2402, LTSR 2203 CU4, or LTSR 1912 CU8 Target Device software installer to upgrade the software. The Target Device software must be the same version or older than the Citrix Provisioning Servers.
  3. Shut down the Updater. Promote the Maintenance version to Production or change the vDisk to Standard Image mode. This is the normal process for updating a vDisk.

Reverse image methods:

  • Boot from VHD – Build a VM. Copy Citrix Provisioning vDisk VHD/VHDX to VM. Boot from VHD/VHDX.
  • Hyper-V can boot from a VHD directly. Copy Citrix Provisioning vDisk VHD/VHDX to Hyper-V host. Create a VM that boots from VHD/VHDX.
  • Citrix Image Portability Service can convert PVS VHD to VMware .vmdk.
  • Once VHD/VHDX is updated, copy the VHD/VHDX back to Citrix Provisioning, import to a Citrix Provisioning Store, which creates a new vDisk, and assign the new vDisk to target devices. Takes effect at next Target Device reboot.

If using Citrix Provisioning Accelerator, keep XenServer patched.

To upgrade the operating system version of the Citrix Provisioning Servers:

  1. In-place upgrade the existing Citrix Provisioning Servers to a version that supports the new operating system version.
  2. Build one or more new virtual machines with the new operating system version.
  3. Install Citrix Provisioning Server software with the same version as the other Citrix Provisioning Servers.
  4. Run Citrix Provisioning Configuration Wizard and join the new machines to the existing Citrix Provisioning farm and Citrix Provisioning database.
  5. Copy the vDisk files from an existing Citrix Provisioning Server to the new Citrix Provisioning Servers. Check Replication Status of each vDisk.
  6. Install the App Layering Citrix Provisioning Agent.
  7. In Citrix Provisioning Console, reconfigure Bootstrap to point to the new Citrix Provisioning Servers. Go to Sites > MySite > Servers > right-click each server and click Configure Bootstrap.
  8. Reconfigure DHCP Options or BDM to point to the new Citrix Provisioning Servers. Do one or more of the following:
    • Reconfigure TFTP load balancing to point to the new Citrix Provisioning Servers.
    • Change DHCP Scope Options 66/67 to the new Citrix Provisioning Servers.
    • Create a new Boot ISO with the new Citrix Provisioning Servers.
    • Use the Citrix Provisioning Console to update the BDM Partition on each Target Device.
    • Start the PXE Service on the new Citrix Provisioning Servers and stop the PXE Service on the old Citrix Provisioning Servers.
    • Reboot some Target Devices to make sure they work.
  9. In Citrix Provisioning Console, delete the old Citrix Provisioning Servers.
  10. Decommission the old Citrix Provisioning Servers.

Virtual Delivery Agents (VDA)

To in-place upgrade the Virtual Delivery Agent software:

Instead of in-place upgrading the VDAs, you can also rebuild them with the new software versions. If rebuilding, use an automated method, like MDT.

To upgrade the operating system version of the Virtual Delivery Agents, it’s recommended to rebuild the VDA. But keep in mind the following:

  • Windows 11 is not supported by VDA 1912 LTSR, but Windows 11 is supported with VDA 2109 and newer.
  • Windows 10 version upgrades should be a rebuild, not an in-place upgrade.
    • If you in-place upgrade, uninstall VDA software, upgrade Windows, then reinstall VDA software.
    • Citrix App Layering might require in-place upgrade of Windows 10 due to other layers being linked to the OS Layer.
  • Newer VDA operating system versions use newer profile versions, which means older profiles will not work.
  • Newer RDSH operating system versions require newer RDS Licensing Servers and newer RDS Licenses.
  • GPO settings– Newer OSs have newer Microsoft GPO settings.

StoreFront

StoreFront is the most problematic component to upgrade so be prepared to roll back.

  • Newer versions of StoreFront installer are adding pre-upgrade checks to prevent known upgrade issues.

Citrix does not support mixing StoreFront versions within a single Server Group, and they instead prefer that you do this: (source = Upgrade StoreFront at Citrix Docs)

  1. It’s critical that you snapshot the StoreFront machines before beginning the upgrade since there is no rollback from a failed upgrade.
  2. Remove a StoreFront sever from the Server Group and load balancing.
  3. Prep: close consoles, close PowerShell, logoff other admins, etc.
  4. Upgrade the removed server by installing one of the following:
    1. StoreFront LTSR 2402.
    2. StoreFront LTSR 2203 CU5.
    3. StoreFront LTSR 1912 CU8.
    4. If upgrade fails, review the install logs to determine the cause. Once the cause is determined, revert the VM to prior snapshot, and try the upgrade again. 
    5. Upgrade the HTML5 Workspace app installed on StoreFront. The instructions for all StoreFront versions are the same.
  5. Swap out the upgraded server on the load balancer so all traffic goes to the new server.
  6. Uninstall/reinstall StoreFront on the remaining StoreFront servers and join the first server that was already upgraded.

To upgrade the operating system version of the StoreFront Servers:

  1. Build one or more new virtual machines with the new operating system version.
  2. Install StoreFront software. Configuration export/import requires the new servers to run the same version of StoreFront as the old servers. After the config is imported, you can in-place upgrade the new StoreFront servers.
  3. Do one of the following: 
    • Export the StoreFront configuration from the old servers and import to the new servers.
    • Manually configure the new StoreFront Server Group to match the old StoreFront Server Group. This configuration includes: Base URL, entries under Manage Delivery Controllers (case sensitive), SRID (c:\inetpub\wwwroot\Citrix\Roaming\web.config), export/import subscriptions, Beacons, Gateways, Icon Aggregation, etc. Keeping the new configuration identical to old allows Workspace app to failover without any reconfiguration.
    • (unsupported): join the new machines to the existing Server Group. This causes configuration and subscriptions to replicate to the new server. Citrix does not support mixing operating system versions in the same StoreFront server group.
  4. Copy customizations (e.g., default.ica) from old StoreFront to new StoreFront.
  5. Upgrade the HTML5 Workspace app installed on StoreFront. The instructions for all StoreFront versions are the same.
  6. Test the new StoreFront by modifying HOSTS file on test workstations. Make sure existing Workspace app can connect to the new StoreFront.
  7. On cutover night, reconfigure the load balancer to point to the new StoreFront servers instead of the old StoreFront servers.
  8. Decommission the old StoreFront servers.

Workspace app for HTML5

Workspace app for HTML5 is usually released on a different schedule than StoreFront and is upgraded out-of-band.

  • There is no LTSR version of Workspace app for HTML5 so you should upgrade to the latest Workspace app for HTML5, especially for the newer features (e.g. multi-monitor, USB redirection).

To in-place upgrade Workspace app for HTML5:

  1. Upgrade the HTML5 Workspace app installed on StoreFront. The instructions for all StoreFront versions are the same.
  2. Upgrade the Chrome File Access software that’s installed on the VDA machines.

Director

To in-place upgrade the Director servers:

  1. Ensure the Delivery Controllers are already upgraded. There’s no point in upgrading Director if Delivery Controllers aren’t upgraded.
  2. In-place upgrade to one of the following versions:
    1. Director LTSR 2402
    2. Director LTSR 2203 CU5
    3. Director LTSR 1912 CU8
  3. Upgrading Director overrides modifications to LogOn.aspx (e.g., default domain name), so you’ll have to reapply them.
  4. Repeat for the remaining Director servers.
  5. Upgrade the StoreFront Probes.

To upgrade the operating system version of the Director servers, it’s easier if you have a custom DNS name or load balanced DNS name for Director instead of using a server name:

  1. Make sure Delivery Controllers are running a version that supports the OS you intend for Director.
  2. Build new Director servers with the same version or newer than the Delivery Controllers.
  3. Configure the new Director servers to point to the same Delivery Controllers as the old Director servers.
  4. Copy the Director data files from the old Director servers to the new Director servers. Or point the new Director servers to the existing UNC path.
  5. Cutover:
    1. If you have a load balanced DNS name for Director, reconfigure the load balancer to point to the new Director servers.
    2. If you have a custom DNS name for Director, change it to resolve to the new Director server’s IP address.
    3. If you were previously using the actual server name, then you can either inform users of the new Director server name, or delete the old Director server and rename the new Director server, or delete the old Director server and reconfigure the old DNS name as a custom DNS name for the new Director server.
      1. Also reconfigure the StoreFront probes to point to the new Director name.
  6. Decommission the old Director servers.

Citrix Group Policy Management Plug-in

On any machine that has Group Policy Management installed, in-place upgrade the Citrix Group Policy Management Plug-in by running the installer from the Citrix Virtual Apps and Desktops (CVAD) LTSR 2402, CVAD LTSR 2203 CU5, or CVAD LTSR 1912 CU8. Or download it from the DaaS download page.

Profile Management Group Policy Templates

Profile Management service is included with Virtual Delivery Agent. Upgrading the VDA also upgrades Profile Management.

New templates don’t break existing functionality – Upgrading the Profile Management group policy templates (.admx files) will not affect existing functionality. The templates do nothing more than expose new settings that can be configured.

To in-place upgrade the Profile Management Group Policy Templates:

  1. Copy the newer Profile Management Group Policy Templates to the PolicyDefinitions folder: either Sysvol, or C:\Windows on every group policy editing machine.
  2. Look for older versions of the templates and delete them. Older template files have the version number in their name (e.g., ctxprofile7.19.0.admx).
  3. Edit the VDA GPOs that have Profile Management settings configured. Review the new settings, and configure them, if desired. Review the Profile Management release notes for the list of new features.

Workspace app Group Policy Templates

New templates don’t break existing functionality – Upgrading the Workspace app group policy templates (.admx files) will not affect existing functionality. The newer templates do nothing more than expose new settings that can be configured.

To in-place upgrade the Workspace app Group Policy Templates:

  1. Copy the newer Workspace app Group Policy Templates to the PolicyDefinitions folder: either Sysvol, or C:\Windows\PolicyDefinitions on every group policy editing machine. Overwrite existing template files.
    1. LTSR Workspace app and Current Release Workspace app have different versions of the group policy template files.
    2. Current Release Workspace app template files include all of the LTSR Workspace app settings, plus new settings that don’t apply to LTSR Workspace app.
  2. If you are deploying a newer Current Release Workspace app version, edit the GPOs that have Workspace app settings configured, review the new settings, and configure them, if desired. Review the Workspace app release notes for the list of new features.

Workspace app

To in-place upgrade Workspace app:

  1. Microsoft Configuration Manager – Use Microsoft Configuration Manager or similar to push one of the following versions:
  2. StoreFront delivery of Workspace app – If Workspace app is offered directly from StoreFront servers, copy the newer Current Release Workspace app to StoreFront 3.12+.
    • StoreFront, by default, does not offer Workspace app upgrades to users but it can be enabled. If Workspace app upgrades are not offered, then Workspace app is provided by StoreFront only if there’s no Workspace app installed on the client device.
      • In StoreFront 3.5 and newer, enable Upgrade plug-in at logon at the same place you upload the Workspace app files.
      • For StoreFront 3.0 and older, edit C:\inetpub\wwwroot\Citrix\StoreWeb\web.config and set upgradeAtLogin  to true.
  3. Auto-update – In Workspace app, if Auto-Update is enabled, then users with permissions will receive an update notification. Users can then manually initiate the Workspace app upgrade.
    • You can configure group policy or an install switch to only update to LTSR versions of Workspace app.
  4. Manual update – Inform remote users to upgrade their Workspace app by downloading the Current Release version from http://workspace.app.
    • If Workspace app was initially installed as an administrator, then only an administrator can upgrade it.
    • If Workspace app was initially installed without administrator permissions, then each non-admin user on the same machine has a different Workspace app installation, and each user has to upgrade it separately.

Skype for Business HDX RealTime Optimization Pack

The Skype for Business HDX RealTime Optimization Pack is usually released separately from the main Citrix Virtual Apps and Desktops (CVAD) releases.

To in-place upgrade HDX RealTime Optimization Pack:

  1. On the VDAs, install the HDX RealTime Connector.
    • 2.9 is the last version of Skype for Business HDX RealTime Optimization Pack.
  2. On each Workspace app machine, install the HDX RealTime Media Engine normally.

Federated Authentication Service (FAS)

To in-place upgrade the Federated Authentication Service (FAS) servers:

  1. On the existing FAS servers, run AutoSelect.exe from the Citrix Virtual Apps and Desktops (CVAD) 2402 LTSR ISO, the LTSR 2203 CU5 ISO, or the LTSR 1912 CU8 ISO, and click the button to install Federated Authentication Service. It’s a simple Next, Next, Next process.
  2. Newer versions of FAS might have newer group policy templates. If so, copy them to Sysvol, or C:\Windows\PolicyDefinitions on all group policy editing machines.

To upgrade the operating system version of the FAS servers:

  1. Build one or more new FAS servers.
  2. Request a Registration Authority certificate for each of the FAS servers.
  3. Change the group policy object for FAS to point to the new FAS servers. Run gpupdate on StoreFront and VDAs.
  4. Decommission the old FAS servers.

Customer Experience Improvement Program (CEIP)

Newer versions of Citrix Virtual Apps and Desktops (CVAD) components automatically enable Customer Experience Improvement Program (CEIP). To disable, see the following:

Citrix ADC Firmware

Test appliances – Ideally, Citrix ADC firmware upgrades should be tested on separate test appliances. VIPs on the test appliances should then be tested.

Downtime if no High Availability – If you only have a single Citrix ADC appliance, then upgrading the firmware will cause downtime while the appliance is rebooting.

GSLB and mixed versions – If GSLB Metric Exchange Protocol (MEP) is enabled, then the Citrix ADC appliances on both sides of the MEP connection can run different versions of firmware.

To in-place upgrade Citrix ADC Firmware:

  1. Save the config. Then download a copy of the ns.conf file, or perform a backup of the appliance and download the backup file.
  2. On the secondary appliance, install the newer firmware.
  3. To test the new firmware, perform an HA failover.
    1. Configuration changes made on the primary appliance will not be synchronized to the secondary appliance until the firmware on the secondary appliance is upgraded.
    2. You can failover HA again to revert to the older firmware.
    3. To downgrade, on the appliance you’ve already upgraded, you can perform the firmware upgrade process again, but this time upload the older firmware.
  4. On the primary appliance, install the newer firmware. A HA failover occurs automatically.

Site Updates – June 2017

Last Modified: Sep 9, 2021 @ 12:12 pm

Leave a comment

To trigger RSS Feed, Mailing List, etc., here is the June 2017 excerpt from the Detailed Change Log.

EUC Weekly Digest – July 1, 2017

Last Modified: Nov 7, 2020 @ 6:34 am

Leave a comment

Here are some EUC items I found interesting last week. For more immediate updates, follow me at http://twitter.com/cstalhood.

For a list of updates at carlstalhood.com, see the Detailed Change Log.

 

XenApp/XenDesktop

VDA

MCS

App Layering (Unidesk)

WEM/Profile Management

Provisioning Services

Receiver

NetScaler

NetScaler MAS

NetScaler Gateway

XenMobile

ShareFile

Citrix Cloud

VMware

Other

  • What’s new in ControlUp v7 – VMware hypervisor storage monitoring, VM drives, AWS EC2 (cost metrics, metadata), display IE browser URL, Top Insights dashboard, NetScaler monitor – recorded webinar – CUGC

EUC Weekly Digest – June 24, 2017

Last Modified: Nov 7, 2020 @ 6:34 am

Leave a comment

Here are some EUC items I found interesting last week. For more immediate updates, follow me at http://twitter.com/cstalhood.

For a list of updates at carlstalhood.com, see the Detailed Change Log.

 

XenApp/XenDesktop

VDA

App Layering (Unidesk)

Director/Monitoring

WEM/Profile Management

Provisioning Services

Receiver

NetScaler

NetScaler Gateway

XenMobile

VMware

Citrix ADC Fundamental Concepts: Part 2 – Certificates/SSL, Authentication, HTTP, VPN Networking, PXE, GSLB

Last Modified: Jan 9, 2021 @ 7:00 am

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💡 = Recently Updated

Change Log

  • 2018 Dec 26 – complete proofread, revised, and expanded
  • 2018 Dec 24 – renamed NetScaler to Citrix ADC

Citrix ADC is NetScaler

Citrix renamed their NetScaler product to Citrix ADC. ADC is a Gartner term that means Application Delivery Controller, which is a fancy term that describes a load balancing device that does more than just load balancing.

This article assumes that you have already read the content in Part 1 – Request-Response, HTTP Basics, and Networking

HTTP Encryption

SSL Protocol

SSL/TLS Protocol – SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are two names for the same encrypted session protocol. SSL is the older, more well-known name, and TLS is the newer, less well-known name. The names can usually be used interchangeably, although pedantic people will insist on using TLS instead of SSL. In Citrix ADC, you’ll mostly see the term SSL instead of TLS.

  • HTTP on top of SSL/TLS – HTTP itself does not support encryption. Instead, a Layer 6 SSL/TLS-encrypted Session is established between the Web Client and the Web Server. Then Layer 7 HTTP packets are sent across the Layer 6 SSL/TLS session. (image from wikimedia)
  • SSL/TLS can carry more than just HTTP – for example, Citrix ICA Protocol is carried across an SSL/TLS session when ICA traffic is proxied through Citrix Gateway. There is no HTTP in this encrypted traffic. ICA and HTTP are two completely different protocols. Underneath both of them are the same Layer 6 SSL/TLS session protocol.
  • HTTPS Protocol is the name that web browsers use to describe HTTP running on top of an encrypted TLS/SSL session. It’s the same HTTP data whether the underlying TCP connection is encrypted or not.

HTTPS Protocol:

  • Port 443 – HTTP over SSL/TLS uses a different port number than unencrypted HTTP. The SSL/TLS port number for HTTP data is usually TCP port 443, and is referred to as the https port number. The https port number will not accept HTTP Packets until the SSL/TLS encrypted session is established first.
  • Web Server support for https – Web Servers must be explicitly configured to accept https traffic. Enabling SSL/TLS on a web server requires creation of a key pair, a certificate, and binding them to a TCP 443 listener. No certificate configuration is needed on the client side. Below is a screenshot of enabling https on an IIS Web site.
  • https URL scheme– Users enter https://FQDN into a web browser’s address bar to connect to a web server using the SSL/TLS protocol on TCP 443.
  • Disable http? – Once https is enabled on a web server, you can optionally disable clear-text HTTP over TCP 80. Or you can leave the TCP 80 listener enabled and configure it to redirect unencrypted HTTP TCP 80 connections to https TCP 443 encrypted connections.
    • See SSL Redirect – Methods for information on how to configure an ADC application to redirect HTTP port 80 to HTTPS port 443.

SSL/TLS versions – There are several versions of the SSL/TLS protocol. Here are the versions from oldest to newest: SSLv2, SSLv3, TLSv1.0, TLSv1.1, TLSv1.2, and TLSv1.3

  • After SSLv3, the protocol was renamed to Transport Layer Security (TLS). All versions of TLS are newer than the SSL versions.
    • Many networking products use the term SSL to refer to all versions of the protocol, including the TLS versions. For example, in Wireshark, the traffic filters use the word “ssl” instead of “tls”. Citrix ADC hosts “SSL” Virtual Servers, but not “TLS” Virtual Servers.
  • TLSv1.3 is very new and only recently started being added to products. Citrix ADC 12.1 added support for TLSv1.3.
  • TLSv1.2 is the current widely-deployed standard.
  • In late 2018 and early 2019, industry security standards are starting to dictate that TLSv1.0 and TLSv1.1 should be disabled in all products and servers. PCI compliance already dictates that TLSv1.0 and TLSv1.1 must be disabled.
  • SSLv3 is an old, vulnerable protocol, and must be disabled on all SSL Virtual Servers.
  • Default Citrix ADC SSL configuration enables SSL protocol versions SSLv3, TLSv1.0, TLSv1.1, and TLSv1.2. One of the first configuration steps that should be performed on every ADC SSL Virtual Server is to disable SSLv3, disable TLSv1.0, and disable TLSv1.1.

    • Newer builds of Citrix ADC let you configure SSL defaults at the global level by enabling the “default SSL profile”. See SSL Profiles for details.
  • SSLLabs.com can check your SSL Listener to make sure it adheres to the latest SSL security standards.

SSL Performance Cost – First, the SSL Client and SSL Server create an encrypted SSL Session by performing an SSL Handshake. Then HTTP is transmitted across this established SSL Session.

  • SSL Handshake is expensive – Establishing the SSL session (SSL Handshake) is an expensive (CPU) operation, and modern web servers and web browsers try to minimize how often it occurs, preferably without compromising security. (image from wikimedia)
  • Bulk encryption – The traffic on top of the established SSL Session is bulk encrypted, which has far less impact than initial SSL Session establishment.
  • ADC Appliance SSL Specs – The Citrix ADC appliance model data sheets provide different numbers for SSL Transactions/sec (initial session establishment) and SSL Throughput (bulk encryption).

SSL Keys

Public/Private key pair – A key pair is called a pair because the Public Key and Private Key are cryptographically linked together. Data encrypted by a Public Key can only be decrypted by one Private Key. Data encrypted by the Private Key can only be decrypted by one Public Key.

  • Asymmetric Encryption – traffic encrypted by a Public Key cannot be decrypted by the same Public Key. Any traffic encrypted by the Public Key can only be decrypted by its paired Private Key. This is called Asymmetric because you encrypt with one key and decrypt with a different key. (image from wikimedia)
  • Private key – The Private Key is called private because it needs to remain private. You must make sure that the Private Key is never revealed to any unauthorized individual. If that were to occur, then the unauthorized person could use the Private Key to emulate the web server, and unsuspecting users might submit private data, including passwords, to the hacker.
    • Hardware Security Module (HSM) – if you store the Private Key on an HSM, then it is not possible to export the private key from the HSM and thus nobody can see it. Any use of the private key occurs inside the HSM. Governments and other high security industries require private keys to be stored in HSMs.
  • Public key – The Public Key is called public because it doesn’t matter who has it. The public key is worthless without also having access to the private key.

Key size – When you create a public/private key pair, you specify the key size in bits (e.g. 2048 bits). The higher the bit size, the harder it is to crack. However, larger key sizes mean exponentially more processing power required to encrypt and decrypt. 2048 is the current recommended key size, even for Certificate Authorities, which use the same key pair for many years. 2048 balances security with performance.

Symmetric Encryption – With Symmetric Encryption, one key is used for both encryption and decryption. Symmetric Encryption is far less CPU intensive than Asymmetric Encryption. In https protocol, bulk data encryption and decryption is performed by a symmetric key, not asymmetric keys. But a challenge with Symmetric Encryption is how to get both sides of the connection to agree on the one symmetric key.

  • During the initial SSL handshake process, the Web Server’s public key is transmitted to the SSL Client.
  • During the initial SSL Handshake, the SSL Client generates a Session Key for symmetric encryption, encrypts the generated Session Key using the Web Server’s Public Key, and then sends the encrypted Session Key to the Web Server. The Web Server uses its Private Key to decrypt the Session Key. Now both sides have the same Symmetric key and they can use that Symmetric Key for bulk encryption and decryption.

Session Key size – the Session Key is much shorter than the private/public key pairs. For example, the Session Key can be 256 or 384 bits, while the public/private key pairs are 2048 bits. Because of their shorter size, Session Keys are much faster at cryptographic operations than public/private key pairs. The length of the Session Key depends on the negotiated cipher, as detailed later.

  • Renegotiation – SSL Clients and SSL Servers will sometimes want to redo the SSL Handshake while in the middle of an SSL Session. This is called Renegotiation.
  • Because the Session Key is relatively small, a new Session Key needs to be regenerated periodically (e.g. every few minutes or hours). Renegotiation is how the new Session Key is transmitted from one side of the connection to the other side.

Forward Secrecy:

  • Without Forward Secrecy, if you take a packet trace, you can use the SSL Server’s Private Key to decrypt Session Keys in the packet trace, and use those decrypted Session Keys to decrypt the rest of the packet trace.
  • With Forward Secrecy, even if the hacker had access to the server’s Private Key, the Private Key cannot be used to decrypt the Session Key, and thus the packet trace cannot be decrypted.
  • DH vs RSA – Diffie-Hellman (DH) Key Exchange algorithm enables Forward Secrecy. RSA Key Exchange does not. ECDHE is the modern version of DH Key Exchange that is preferred by security professionals. To achieve Forward Secrecy (strongly recommended), prioritize ciphers that have ECDHE or DHE in their cipher names. Avoid RSA ciphers.
  • Troubleshooting – if DHE ciphers are used, then a network administrator cannot decrypt a packet trace. Citrix ADC has some packet trace options that can save the traffic without encryption (SSLPLAIN), or it can save the SSL Session Keys in a file separate from the packet trace. Wireshark can use the Session Keys file to decrypt the packet trace.

Certificates

Server Certificate – every Web Server that listens for SSL/TLS traffic must have a Server Certificate. Certificates are small text files that contain a variety of information including: the web server’s FQDN, the web server’s public key, the certificate’s expiration date, and a certificate signature created by a Certificate Authority.

  • Keys and certificates are different things – The public/private key pair, and the server certificate, are two different things. First, you create a public/private key pair. Then you create a certificate that contains the public key.
  • UNIX Key files and Certificate files – Citrix ADC is UNIX-based, which means that keys and certificates are stored in separate files.
  • Windows private keys – Windows stores the private key separately from the certificate, but the location of the private key is not easily reachable by a Windows administrator. When you double-click a certificate on Windows, at the bottom of the certificate window is a message indicating if Windows has a separate private key for that certificate. To get access to the private key, you export the certificate with private key to a .pfx file. The password-protected .pfx file contains both the certificate and the private key.

SSL Handshake and Certificate Download – during the initial SSL Handshake, the Server’s Certificate is downloaded to the SSL Client. The SSL Client extracts the web server’s public key from the downloaded server certificate.

Certificates provide a form of authentication – The SSL Client uses the server’s certificate to authenticate the SSL-enabled web server so that the SSL Client only sends confidential data to trusted web servers. There are several fields in the SSL Server’s certificate that clients use to verify web server authenticity. Each of these fields is detailed later in this section.

  • Subject and/or Subject Alternative Name must match the hostname entered in the browser’s address bar.
  • CA Signature – the server’s certificate must be signed a trusted Certificate Authority. SSL Clients have a mechanism for trusting particular Certificate Authorities.
  • Validity Dates – the certificate must not be expired.
  • Revocation – the certificate must not be revoked.

Types of certificates – there are different types of certificates for different use cases. All certificates are essentially the same, but some of the certificate fields control how a certificate can be used:

  • Server Certificates – when linked to a private key, these certificates enable encrypted HTTP.
  • Certificate Authority (CA) Certificates – used by a SSL client to verify the CA signatures contained within a Server Certificate.
  • Client Certificates – used by clients to authenticate the client machine or user to the web server. Requires a certificate and private key on the client side.
  • SAML Certificate – self-signed certificate exchanged to a different organization to authenticate SAML Messages (federation).
  • Code Signing Certificate – developers use this certificate to digitally sign the applications they developed.

Digital Signatures – Signatures are used to verify that a file has not been modified in any way. A Hashing Algorithm (e.g. SHA256) produces a hash of the file. A Private Key encrypts the hash. When a machine receives the signed file, the receiving machine generates its own hash of the file. Then it decrypts the file’s signature using the signer’s Public Key and compares the hash in the file with the hash that the receiving machine generated. If the computed hash matches the hash in the signature, then the file has not been modified.

  • The machine that received the file must have access to the Public Key that is paired with the Private Key that signed the file at the sender. These Public Keys are usually distributed through certificates.

Server Certificate Signature – Server certificates are digitally signed by a trusted third party, formally known as the Certificate Authority (CA). This third party verifies that the organization that produced the server certificate actually owns the server that is hosting the certificate.

  • Publicly-signed Certificates are not free – For public CAs, the owner of the server certificate pays the public CA to sign the server’s certificate.
  • CA uses the CA’s Private Key to sign the server certificate – The CA generates a hash of the server certificate and signs the hash using the CA’s Private Key.
  • Verify CA signature – The SSL Client extracts the Issuer field from the server certificate and matches the Issuer name with one of the CA certificates installed on the SSL Client machine. The SSL Client then extracts the public key from the locally installed CA certificate and uses that CA’s public key to verify the signature on the server certificate. If the hashes match, then the server certificate is “trusted”.

CA certs are installed on SSL clients –  CA’s pay Microsoft, Chrome, Mozilla, Apple, etc. to install their Root CA Certificates on client machines.

  • Out-of-band installation – Root CA Certificates are always installed out-of-band and are not delivered by the web server during the SSL Handshake. If a CA certificate is missing from the SSL Client machine, then the user must install it manually by using a local Certificates management console, or through some other administrator-controlled process (e.g. group policy).
  • Trust is defined by locally installed CA certificates – Any server certificate signed any of the CA certificates installed on a SSL Client machine are automatically trusted.
  • Stop trusting one CA – Sometimes a Certificate Authority is compromised, or doesn’t do a good enough job of verifying server certificate ownership. To stop trusting certificates signed by a bad CA, simply uninstall the CA’s certificate from the SSL Client machine.

Private Certificate Authority – instead of paying for a public certificate authority to sign your server certificates, you could easily build your own private Certificate Authority. Windows Servers have a built-in role called Certification Authority. Or you can use your Citrix ADC as a private certificate authority.

  • Private CA Root Certificate Installation – the Root CA certificate for the private certificate authority is not installed on client machines by default. Instead, the administrator of the client machines must distribute the private CA Root Certificate using group policy or some other out-of-band installation method.
  • Private CA-signed server certificates are commonly used on internal servers where administrators have full control of the client machines. But if any non-managed client machine needs to trust your private CA-signed server certificates, then it’s usually easier to purchase a public CA-signed server certificate because the public CA root certificates are already installed on all client machines.
  • Cannot purchase public CA-signed server certificates for non-routable DNS names – each server certificate contains the FQDN that users use to access the web server. If the server’s FQDN ends in one of the Internet DNS Top Level Domains (TLD), like .com, then you can pay a public CA to sign your certificate. However, if the FQDN ends in a private DNS suffix, like .local, then you cannot purchase a public CA signature and instead you must build your own private CA to sign the server certificate.

Self-signed certificate – Instead of using a third party CA’s private key to encrypt the certificate file hash, it’s also possible for a certificate to use its own key pair to sign its own certificate. In this case, the Issuer of the certificate and the Subject of the certificate are the same and this is called a Self-signed certificate. Most web browsers will not accept self-signed server certificates for SSL/TLS connections. But Self-signed certificates are useful for other purposes, including Root CA certificates, and SAML certificates.

  • Self-signed certificates and internally-signed certificates are two different things – If you build your own private Certificate Authority and use the private CA to sign your internal server certificates, then the internal server certificates are not self-signed, but rather they are “internally-signed” or “private-signed”. Self-signed certificates have the same value for Issuer and Subject. “private-signed” certificates have different values for Issuer and Subject because the Issuer is a private CA and not itself.

CA Chain – The server certificate can be signed by one CA certificate, or the server certificate can be signed by a chain of CA certificates.

  • Root CA Certificate – the top of the CA certificate chain is the Root CA certificate. The Root CA certificate is self signed. If the Root CA certificate is installed on a SSL Client machine, then all CA certificates that chain to the root are trusted.
  • Intermediate CA certificates – In the CA Signature Chain, between the Server Certificate and the Root CA Certificate, are Intermediate CA Certificates. The Root CA certificate almost never directly signs server certificates. Instead, the Root CA certificate signs an Intermediary or Issuing CA Certificate and the Issuing CA Certificate signs the server certificate.
  • Intermediate CA certificates are not installed on SSL client machines –  Instead, Intermediate CA certificates must be transmitted to the SSL Client from the SSL Server during the SSL Handshake.
    • If Intermediate CA certificate is not transmitted during SSL Handshake, then CA chain is broken – when the SSL Client receives the server certificate, it extracts the server certificate’s Issuer field and looks for a CA certificate that matches that Issuer name. Since the server certificate’s Issuer is an Intermediate CA certificate and not a Root CA certificate, and since intermediate CA certificates are not installed on the client machines, the client machine won’t find a matching CA certificate unless one was sent by the SSL server.
    • Link Intermediate CA Certificate to Server Certificate – On a Citrix ADC, you install the Server Certificate under the Server Certificates Node. You also install the Intermediate CA certificate under the CA Certificates node. Then you right-click the Server Certificate and Link it to the Intermediate CA Certificate. During the SSL Handshake, the Citrix ADC transmits both the server certificate and the intermediate CA certificate.
    • IIS and Intermediate CA certificates – On IIS, you simply install the Intermediate Certificate in the web server computer’s Intermediate CA certificate store. IIS (Windows) automatically knows which intermediate CA certificate goes with the server certificate and it transmits both during the SSL Handshake phase.
  • The Root CA certificate must never be transmitted by the SSL Server during the SSL Handshake – you might be tempted to install the self-signed CA root certificate on the Citrix ADC and then link it to the intermediate CA certificate. Don’t do that. Only the Intermediate CA certificates, not the Root, can be transmitted from the ADC. The Root CA certificate is already installed on the client machine through an out-of-band operation (e.g. included with the operating system). If the Root CA certificate could be transmitted by the SSL Server, then the entire third party trust model is broken.
    • If the root certificate is transmitted during the the SSL Handshake phase, then SSL Labs will report this as “Chain issues: Contains anchor”.

To create a certificate – The process to create a certificate is as follows:

  1. Create keyfile – Use OpenSSL or the Citrix ADC GUI to create an RSA public/private key pair file.

    • Keypairs created by OpenSSL must be converted to RSA format.
    • ECDHE ciphers and DHE ciphers use RSA keypairs.
  2. Create Certificate Signing Request (CSR) – Use OpenSSL or Citrix ADC GUI to create a Certificate Signing Request (CSR). The CSR contains the public key, and several other fields, including: server’s DNS name, and name of the Organization that owns the server.
  3. Send CSR to CA – Send the CSR to a Certificate Authority (CA) to get a CA signature. Public CAs usually charge a fee for this service.
  4. CA verifies ownership – The CA verifies that the Organization Name specified in the CSR actually owns the server’s DNS name.
    1. One method is for the CA to email somebody at the organization that owns the web server.
    2. More stringent verifications include background checks for the organization’s DUNS name. Higher verification usually requires a higher fee.
  5. CA signs the certificate – If owner verification is successful, then the CA signs the certificate and sends it back to the administrator. The CA can use a chained intermediate CA Certificate to sign your Server certificate.
  6. Complete certificate request – The administrator installs the signed server certificate and links it with the key file. In IIS, this is called “Complete Certificate Request”. In Citrix ADC, when installing a cert-key pair, you browse to both the signed certificate file, and the key file.
  7. Create a TCP/SSL 443 listener and bind the certificate to it – Configure the web server to use the certificate. In IIS, add a https binding to the Default Web Site and select the certificate. In Citrix ADC, create a SSL Virtual Server, and bind the certificate key-pair to it.

Certificate/key file storage on Citrix ADC– On Citrix ADC, certificate files and key files are stored in /nsconfig/ssl.

Certificate File Format – There are several certificate file formats: Base64, DER, and PFX.

  • Base64 is the default encoding for certificate files on UNIX/Linux systems, including Citrix ADC. This format is also known as PEM. Base64 files look like text files with the first line that says: “—–BEGIN CERTIFICATE—–”
  • DER Format – On Windows, if your certificate doesn’t have a private key associated with it, then you can save the certificate to a file in DER format. DER format looks like a binary file, not a text file.

    • Newer versions of ADC can automatically detect that a certificate file is in DER format.
    • Older versions of ADC require you to indicate that the certificate file is DER format instead of Base64.
  • PFX format – On Windows, if you export a certificate with private key, then both are stored in a password-protected file with .pfx extension. This file format is also known as PKCS#12.

    • Newer versions of Citrix ADC can directly import .pfx files.
    • Citrix ADC can also use OpenSSL to convert a .pfx file into a Base64 PEM file that contains both the certificate and the RSA key.

Private Keys should be encrypted – the key file that contains the Private Key should be encrypted, usually with a password. On Citrix ADC, when creating a key pair, you enable PEM Encoding and set it to 3DES (Triple DES) or AES 256 encryption. OpenSSL asks you to enter a permanent password to encrypt the private key. You will need this password whenever you install the certificate key pair.

  • When creating an RSA key file, specify PEM Encoding Algorithm and Passphrase – specifying a PEM Encoding Algorithm and Passphrase are optional. Password-protecting the .key file is recommended.
  • When converting a PFX file to PEM, encrypt the PEM private key – Specify a PEM encoding password when performing this conversion.
  • Hardware Security Module (HSM) – Hardware Security Modules (HSM) are physical devices that destroy their contents if there’s any attempt of physical compromise , which means they are the perfect place to store your private keys. The Citrix ADC FIPS appliances include a HSM module inside the FIPS appliance. Or, you can connect a Citrix ADC to a network-addressable HSM appliance. The HSM performs all private key operations so that the private key never leaves the HSM device.
  • Smart Card – Smart Cards require the user to enter a PIN to unlock the smart card to use the private key, similar to an HSM. Smart Cards are typically used with Client Certificates, which are detailed later.

Certificate Fields

Subject field – One of the fields in the Server Certificate is called Subject. Look for the CN= section of this field. CN means Common Name, which might be familiar to LDAP (e.g. Active Directory) administrators. The Common Name is the DNS name of the web server.

  • Public CAs require FQDNs, not short DNS names – Public CAs require that the Common Name of your Subject field be a FQDN and not a short DNS name (left part of the DNS name before the first dot). Internal web servers are frequently accessed using short DNS names instead of FQDNs. Certificates for short DNS names can only be acquired from a private CA.

Subject Alternative Names – Another related Certificate field is Subject Alternative Name (SAN). The Subject field (Common Name) only supports a single DNS name. Subject Alternative Name supports as many DNS names as desired.

  • Public CAs charge extra for each additional SAN Name. When you submit a CSR to a public CA, the public CA gives you an opportunity to enter more SAN Names. The more SAN Names you add, the higher the cost of the certificate.
  • CSRs ask for Common Name, not SAN names – When creating a CSR, put your server’s primary FQDN in the Common Name (Subject) field. When you submit the CSR to a Public CA, the Public CA will automatically copy your Common Name into the Subject Alternative Name field.
    • OpenSSL lets you include SAN Names in the CSR. However, most CAs ignore any SAN Names in the CSR.
  • Microsoft CA does not support SAN Names by default – Microsoft CA does not support SAN names by default. Microsoft CA will not copy the Common Name to the Subject Alternative Name. Search Google for instructions to enable Microsoft CA to accept manually entered SAN Names.

URL Hostname Matching against Server Certificate’s Subject and Subject Alternative Name (SAN) fields

  • User enters URL Hostname in browser address bar – User opens a browser and enters https://hostname in the browser’s address bar to connect to a web server. The hostname is extracted from the entered URL and then matched with the Common Name field or Subject Alternative Name field of the downloaded sever certificate. If the entered hostname doesn’t match the certificate’s Common Name or Subject Alternative Name field, then a certificate error is displayed. To avoid certificate errors, your server certificates must have a Subject Common Name or Subject Alternative Name that matches the DNS Names that users will use to browse to your SSL web server.
  • Server Name Indication (SNI) – If the web server is hosting multiple SSL websites on one IP address, which server certificate should be sent to the client so the client can do its URL host name matching? In newer versions of browsers (Windows XP is too old) and web servers, Server Name Indication (SNI) was added to the SSL handshake. The SSL Client now sends the URL hostname from the browser’s address bar to the web server so the web server can select a certificate to send back to the SSL Client.
  • Chrome only accepts Subject Alternative Names, not Common Name – Chrome recently started ignoring the Subject and Common Name fields of the server certificate and now instead only does hostname matching against the Subject Alternative Name (SAN) field of the server certificate.
  • SAN Names let one certificate match multiple FQDNs – You might have an SSL Server listening on several FQDNs. Instead of buying a separate certificate for each FQDN, purchase one certificate with multiple SAN Names.
    • If your web server is reachable at both company.com and www.company.com, then add both FQDNs to the SAN Names field of the server certificate.

Wildcard certificate – The Certificate Common Name can be a wildcard (e.g. *.company.com) instead of a single DNS name. This wildcard matches all FQDNs that end in .company.com.

  • The wildcard only matches one word and no periods to the left of .company.com. It will match www.company.com, but it will not match www.gslb.company.com, because there’s two words instead of one. It will also not match company.com because it requires one word where the * is located.
  • Wildcard certificates cost more from Public CAs than single name certificates and SAN certificates.
  • Wildcard certificates are less secure than single name certificates, because you typically use the same wildcard certificate on multiple web servers, and if the wildcard certificate on one of the servers is compromised, then all are compromised.
  • Public CAs will automatically copy the wildcard *.company.com into the Subject Alternative Name field. For Microsoft CA, you must manually specify *.company.com as a Subject Alternative Name, assuming you enabled Microsoft CA to accept Subject Alternative Names.

Validity Dates – Another field in the certificate is Valid to (expiration date). If the date is expired, then the client’s browser will show a certificate error. When you purchase a certificate, it’s only valid between 90 days and 3 years, with CAs charging more for longer terms.

  • Expiration Warning – Citrix ADM (Application Delivery Management) can alert you when a Citrix ADC certificate is about to expire. Public CAs will also remind you to renew it.
  • Renew with existing keys? – When renewing the certificate, you can create a new SSL key pair, or you can use the existing key pair. If you create a new key pair, then you need to create a new CSR and submit it to the CA. If you intend to use the existing keys, then simply download the updated certificate from the CA after paying for the later expiration date.
  • Let’s Encrypt issues certificates with 90 days expiration – Let’s Encrypt is a free public CA that is fully automated. Certificates issued from Let’s Encrypt expire 90 days after issuance. Shorter expiration periods are more secure than longer expiration periods. Because of the short expiration periods, you must fully automate the Let’s Encrypt CSR generation, CA signature, and certificate installation process.

Certificate Revocation – certificates can be revoked by a CA. The list of revoked certificates is stored at a CA-maintained URL. Inside each SSL certificate is a field called CRL Distribution Points, which contains the URL to the Certificate Revocation List (CRL). Client browsers will download the CRL to verify that the SSL server’s certificate has not been revoked. Revoking is usually necessary when the web server’s private key has been compromised.

  • CAs might revoke a certificate when Rekeying  – if you rekey a certificate, the certificate with the former keys might be revoked. This can be problematic for wildcard certificates that are installed on multiple machines, since you only have a limited time to replace all of them. Pay attention to the CA’s order form to determine how long before the prior certificate is revoked.
  • Online Certificate Status Protocol – An alternative form of revocation checking is Online Certificate Status Protocol. The address for the OCSP server can be found in the certificate’s Authority Information Access field.

SSL Ciphers

A Cipher is a collection of algorithms that dictate how session keys are created and how the bulk encryption is performed.

Cipher Suites are negotiated – During the SSL Handshake, the SSL Client and the SSL Server negotiate which cipher algorithms to use. A detailed explanation of ciphers would require advanced mathematics, but here are some talking points:

  • Recommended list of ciphers – Security professionals (e.g. OWASP, NIST) publish a list of the recommended, adequately secure, cipher suites. These ciphers are chosen because of their very low likelihood of being brute force decrypted within a reasonable amount of time.
  • Higher security means higher cost. For SSL, this means more CPU on both the web server (Citrix ADC), and SSL Client. You could go with high bit-size ciphers, but they require exponentially more hardware.
  • Each cipher suite is a combination of cipher technologies. There’s a cipher for key exchange. There’s a cipher for bulk encryption. And there’s a cipher for message authentication. So when somebody says “cipher”, they really mean a suite of ciphers.

Ephemeral keys and Forward Secrecy – ECDHE ciphers are ephemeral, meaning that if you took a network trace, and if you had a the web server’s private key, it still isn’t possible to decrypt the captured traffic. This is also called Forward Secrecy.

  • DHE = Ephemeral Diffie Hellman, which provides Forward Secrecy.
  • EC = Elliptical Curve, which is a formula that allows smaller key sizes, and thus faster computation.

Ciphers in priority order – The SSL server is configured with a list of supported cipher suites in priority order. The top cipher suite is preferred over lower cipher suites.

  • The highest common cipher between SSL Server and SSL Client is chosen – When the SSL Client starts an SSL connection to an SSL Server, the SSL Client transmits the list of cipher suites that the SSL Client supports. The SSL Server then chooses the highest matching cipher suite. If neither side supports any of the same cipher suites, then the SSL connection is rejected.

Citrix-recommended cipher suites – See Scoring an A+ at SSLlabs.com with Citrix NetScaler – Q2 2018 update for the list of cipher suites that Citrix currently recommends. Every SSL Virtual Server created on the Citrix ADC should be configured with this list of cipher suites in the order listed.

  • GCM ciphers seem to be preferred over CBC ciphers.
  • EC (Elliptical Curve) ciphers seem to be preferred over non-EC ciphers.
  • Ephemeral ciphers seem to be preferred over non-Ephemeral ciphers.
  • This list does not include TLS 1.3 ciphers so you’ll need to manually add the TLS 1.3 ciphers to the cipher group.

Client Certificates

Client Certificate – Another type of certificate is Client Certificate. This is a certificate with private key, just like a Server Certificate. Client Certificates are installed on client machines, and usually are not portable (the private key can’t be exported). Client machines use the Client Certificate to authenticate the client to web servers. This client certificate authentication can simply verify the presence of the certificate on a corporate managed device. Or the user’s username can be extracted from the client certificate and used to authenticate the user.

Client Private Key – The client certificate authentication process requires access to the paired client private key. If the paired client private key is not accessible, then the client certificate cannot be used for client authentication with the web server. The client private key can be installed on a particular machine (e.g. in the machine’s Trusted Platform Module), or the client private key can be portable (e.g. on a Smart Card).

  • Smart cards have a client certificate and private key installed on them.  Users enter a PIN number to unlock the smart card to use the client certificate’s private key. Smart Cards eliminate needing to enter a password to authenticate with a web server.
  • Virtual Smart Cards – There are also virtual smart cards, which use hardware features of the client device to protect the client certificate. The client’s TPM (Trusted Platform Module) encrypts the private key. If the client certificate were moved to a different device, then the new device’s TPM wouldn’t be able to decrypt the private key. Windows Hello for Business and Passport for Work are examples of this technology.

Device Certificates and User Certificates – some client certificates, called device certificates, are assigned to the machine to identify the compliance status of the machine. Other client certificates are assigned to the user so the user can use the user certificate to authenticate with web-based services.

  • Multi-factor authentication with user certificates – The user certificate can be the only authentication method (password-less), or the user certificate can be provided along with additional authentication material for multi-factor authentication.

Password-less authentication – Client Certificates are used extensively in “password-less” authentication scenarios. For example, your client device can be joined to a cloud-hosted device management service, like Azure Active Directory or Intune. Once enrolled, the cloud device management service pushes down a client certificate that is used for future authentications to the cloud service. The cloud device management service also pushes down security policies that might require the user to enter a PIN number or biometric authentication method to unlock the client certificate. Once unlocked, the client certificate can be used to authenticate the machine and/or user to cloud-based services.

Client Certificates for Machine Authentication – some companies want to restrict access to a web server from only company-managed machines. One method of ensuring that the device is company-managed is to push a client certificate (with private key) to the devices, and then require the device’s client certificate in addition to the user’s normal authentication credentials.

Citrix Federated Authentication Service (FAS) uses user certificates for VDA authentication – In a SAML authentication scenario (described later), Citrix VDA does not have access to the user’s password. The only other option to authenticate with Windows is using a user certificate, also called a smart card certificate. The Citrix FAS server automatically generates user certificates for each user that authenticates to StoreFront. The private keys for these user certificates are stored on the FAS server. When the user connects to the VDA, the VDA retrieves the user’s certificate and private key from the FAS server and uses the user certificate to perform client certificate authentication (smart card authentication) with the Active Directory Domain Controllers.

HTTP Authentication

Citrix ADC Authentication Overview

AAA is short for Authentication, authorization, and accounting. AAA is a generic term for performing authentication against remote authentication servers.

Authentication Policy Bind Points – Citrix ADC supports several authentication mechanisms at three different bind points:

  • Citrix Gateway Virtual Server
  • AAA Virtual Server
    • AAA Virtual Server is only available in Citrix ADC Advanced Edition (formerly known as Enterprise Edition) and Premium Edition (formerly know as Platinum Edition). ADC Standard Edition does not include AAA Virtual Servers.
  • Global – for authentication for management access

Load Balancing and AAA – Load Balancing Virtual Servers redirect users to a AAA Virtual Server to perform the authentication. After authentication, the user is redirected back to the Load Balancing Virtual Server.

Citrix Gateway and AAA – Citrix Gateway can use a AAA Virtual Server for nFactor authentication. Or you can bind classic authentication policies directly to the Gateway Virtual Server.

  • AAA licensing – AAA Virtual Server is only available in Citrix ADC Advanced Edition (formerly known as Enterprise Edition) and Premium Edition (formerly know as Platinum Edition). ADC Standard Edition does not include AAA Virtual Servers.

SSL/TLS – All ADC HTTP-based authentication methods require the client to be connected to the ADC using SSL/TLS protocol. If authentication collects credentials using an HTML Form, then the form submission is transferred to the ADC over the encrypted SSL/TLS connection.

nFactor – nFactor allows a series of authentication web forms and authentication policies to be chained together for almost limitless customization of the authentication process. nFactor can be configured on any AAA Virtual Server, including AAA Virtual Servers used by Citrix Gateway and Load Balancing.

  • New ADC authentication features are nFactor only – Citrix seems to be adding new authentication features only to the nFactor platform. For example, StoreFrontAuth, Native One-time Password (OTP), and Gateway Self-Service Password Reset (SSPR) require nFactor. These features are not available on pure Citrix Gateway without a AAA Virtual Server. Be mindful of the licensing requirement for AAA.
  • Endpoint Analysis Scans in nFactor – nFactor also supports Endpoint Analysis and Device Certificate authentication. These were formerly Gateway-only features. With nFactor, they can be used with Load Balancing authentication too.

Authentication Policy Syntax – On Citrix ADC, Authentication Policies can be created using Classic Syntax, or Default (Advanced) Syntax.

  • Classic Syntax authentication policies can be bound to all three bind points.
    • The expression ns_true is an example of Classic Syntax.
  • Default Syntax (Advanced Syntax) authentication policies cannot be bound to a Gateway Virtual Server. The only way for a Gateway to use Default Syntax authentication policies is through a AAA Virtual Server and nFactor authentication.
    • The expression true is an example of Default Syntax.
  • Classic Syntax deprecation – Citrix has announced that Classic Syntax authentication policies will be removed from future versions of Citrix ADC. It is not clear how this affects Citrix Gateway licensing since ADC Standard Edition does not include AAA or nFactor.

NSIP is Source IP for authentication – By default, Citrix ADC uses its NSIP (management IP) as the Source IP when communicating with authentication servers.

  • To use SNIP, load balance – You can force authentication to use a SNIP by load balancing the authentication servers, even if there’s only one authentication server. In this case, the NSIP connects to a VIP, which uses a SNIP to connect to the authentication server. In a network trace, you’ll see both the NSIP and the SNIP.

Back-end Single Sign-on – Once a user has been authenticated by Citrix ADC, ADC can usually perform Single Sign-on to the back-end resource (web page, Citrix StoreFront, etc.).

  • Different authentication methods for client and server – The authentication method that ADC uses to authenticate the user on the client side doesn’t have to match the authentication method that ADC uses for back-end Single Sign-on. For example, Citrix ADC can use LDAP+RADIUS on the client side, and convert it to Kerberos on the server side.

AAA Groups – some authentication methods support extraction of user group membership from the authentication server. If you run cat /tmp/aaad.debug during a user authentication, it should show you any groups that it extracted for the user. On ADC, you can add matching groups in three different places: System (global), AAA, and Gateway. The groups you add on ADC must have names that match exactly (case sensitive) with the group names that were extracted from the authentication server.

  • System Groups provide authorization to the ADC management console GUI. You bind Command Policies to the System Groups. Command Policies are collections of Regular Expressions that match permitted ADC CLI commands. For details, see LDAP Authentication for Management.
  • AAA Groups (not Gateway) provide authorization to back-end web servers and allow different Single Sign-on configurations for different AAA Groups.
  • Gateway AAA Groups provide different Gateway Policies for different AAA Groups. You can bind the following to each AAA Group: Gateway Session Policies, VPN Authorization Policies, VPN IP Pools, Traffic Policies for SSON to back-end servers, Intranet Applications for VPN Split Tunnel, etc. For details, see SSL VPN: AAA Groups.

Default Authentication Group – Many of the ADC Authentication Policies/Servers have a field called Default Authentication Group. If the user successfully authenticated with this authentication server, then the user is added to the Default Authentication Group. If you create a System Group, AAA Group, or Gateway AAA Group with the same case sensitive name that you specified in the Default Authentication Group field of authentication server, then you can bind policies that only apply to users that authenticated with a particular authentication server.

Citrix ADC Authentication Methods Summary

This section is just a summary of some of the available authentications on Citrix ADC. See later sections for detailed explanations of the most commonly used authentication methods.

Citrix StoreFront authentication methods are limited – Citrix StoreFront has native support for Domain Authentication, Kerberos (aka Domain Pass-though), and SAML. StoreFront’s SAML capabilities are limited. If you need any authentication beyond what StoreFront supports, then you need to offload StoreFront authentication to Citrix ADC and Citrix Gateway. RADIUS is a glaring omission from the list of supported StoreFront authentication protocols.

  • Single Sign-on (SSON) from Citrix Gateway to StoreFront – after the Citrix Gateway authenticates the user, the ADC can SSON to StoreFront so StoreFront doesn’t have to ask for authentication again.
  • Citrix Gateway Callback – for password-less SSON from ADC to StoreFront, StoreFront can initiate a back-channel connection from StoreFront to ADC to verify that the the ADC actually authenticated the user. This is called the Gateway Callback URL.
    • SmartAccess – The Gateway Callback URL is also used by StoreFront to get more information about the authentication context, which can later be used in Citrix Virtual Apps and Desktops (CVAD) SmartAccess configurations.

LDAP for Active Directory authentication – Citrix ADC supports LDAP protocol to authenticate with Domain Controllers.

  • LDAP vs Kerberos – LDAP is just one of the authentication protocols supported by Active Directory. Another common authentication mechanism is Kerberos. Kerberos and LDAP are completely different technologies.
  • HTML logon page – Users typically enter LDAP credentials in a HTML Form logon page generated by the Citrix ADC.
  • LDAP Protocol – Citrix ADC then uses LDAP protocol to transmit the entered credentials to a Domain Controller for verification. Ideally, LDAP Protocol should be encrypted using Domain Controller certificates.

RADIUS for multi-factor authentication – Citrix ADC supports RADIUS protocol to authenticate to multi-factor authentication products.

  • No Native SecurID support – Citrix ADC does not have native support for RSA SecurID so RADIUS must be used instead.
  • RADIUS is supported by almost every multi-factor authentication product – but RADIUS is usually not enabled on the product by default.
    • On-prem RADIUS servers – Cloud-hosted authentication products, like Duo and Azure MFA, require installation of an on-premises RADIUS server. Duo has a program called the Duo Proxy, which supports RADIUS. Azure MFA has a plug-in for Microsoft Network Policy Server, which is a RADIUS server.
  • RADIUS credentials can be collected by a HTML logon page – RADIUS credentials are typically a PIN number plus a passcode displayed on a smartphone. Citrix ADC uses the RADIUS protocol to transmit the entered credentials to an authentication server for verification.
  • RADIUS supports non-password authentication methods, like phone calls and text messaging. For these methods, the user does not enter anything in the RADIUS password field on the HTML logon page. Or, the Citrix ADC administrator can hide the RADIUS password field from the HTML logon page. Even if the field is hidden, Citrix ADC still contacts the RADIUS server to perform the password-less authentication.
  • RADIUS Challenge – RADIUS servers can send back a prompt (RADIUS Challenge) asking the user to provide more authentication information. Some send back an HTML form asking the user what kind of authentication to perform – phone call, SMS, phone notification, etc. Citrix ADC will happily display the RADIUS Challenge to the user.
    • HTML-based RADIUS Challenges might not work in Citrix Receiver or Citrix Workspace app.

RADIUS is typically combined with LDAP.

  • A single HTML logon page can ask the user to enter both the AD password and the two-factor passcode at the same time.
    • Citrix ADC uses LDAP to authenticate the user into Active Directory.
    • Citrix ADC uses RADIUS to verify the two-factor passcodes.
  • Citrix Receiver and Citrix Workspace app require special configuration to support RADIUS as a second password field. Specifically, the LDAP password field and the RADIUS password field must be swapped.

SAML offloads authentication from the website or ADC to a separate Identity Provider (IdP) – The web site (and ADC) the user is trying to access is called the Service Provider (SP), which redirects the user to an Identity Provider (IdP) to perform the offloaded authentication. The SP and IdP can be different organizations.

  • Identity Providers usually require multi-factor authentication.
  • The user’s password stays at the Identity Provider. The Service Provider never sees the user’s password.
  • Trust between the Identity Provider and the Service Provider is provided by certificates. The two entities share certificates with each other to verify each other’s identity using digital signatures.

Kerberos is another method of authenticating with Active Directory.

  • Kerberos authentication and LDAP authentication are completely different authentication methods.
  • Kerberos tickets – Kerberos authentication uses tickets that are provided by a Domain Controller. The client machine must be able to communicate with a Domain Controller to get the tickets. This means Kerberos usually doesn’t work on the Internet, at least not without a VPN connection.
  • If Citrix ADC uses Kerberos to Single Sign-on to the back-end web servers, then Citrix ADC needs connectivity to internal DNS and internal Domain Controllers to get the tickets.

OAUTH allows a user to delegate service access to a separate program. The program can then access a different Service (HTTP API) as the user but without the user being present. This is a form of delegation.

  • OAUTH is used extensively in cloud services. If you see Google, Twitter, Facebook, or Azure Active Directory asking you to authorize a program to access your Profile information, then that’s OAUTH.
    • Azure Active Directory is primarily an OAUTH directory. It also supports SAML.
    • Azure Active Directory does not support Kerberos or LDAP.
  • Consent Form – If a program needs to access a website on your behalf, then the program will redirect you to the website’s OAUTH Authorization Server to authorize the delegation by presenting you with a Consent Form. The Consent Form indicates the permissions that the program will have in your account. Once you approve the access, the program can then access your account directly without needing to ask you for permission again.
    • Access Token – The OAuth Authorization Server returns an Access Token to the program, which can then be used by the program to authenticate to HTTP-based APIs. The program automatically renews the Access Token periodically by asking to OAUTH Authorization Server to refresh the Access Token.
    • Revoke Access Token – A user can revoke a program’s Access Token so the program can no longer access the user’s account.
  • OpenID Connect is an authentication mechanism built on top of OAUTH where the goal is to get an ID Token instead of an Access Token.
    • The ID Token makes OAUTH operate more like SAML and can be used in place of SAML.
    • JWT instead of XML – The OpenID ID Token is a signed JSON Web Token (JWT), instead of an XML document that’s used in SAML.
  • Book on OAuth – For an excellent book on OAuth and OpenID Connect, see OAuth 2 in Action.

StoreFrontAuth delegates Active Directory authentication to an internal Citrix StoreFront server. StoreFront servers are usually domain-joined so it’s easier for StoreFront to perform the domain authentication. With StoreFrontAuth, you no longer need to perform LDAP authentication on the Citrix ADC. However, since StoreFront doesn’t support RADIUS, you’ll still need the ADC to perform RADIUS authentication.

  • StoreFrontAuth requires the ADC appliance to be licensed for nFactor authentication.

Citrix ADC Native OTP (one-time passwords) – instead of purchasing a multi-factor authentication product, Citrix ADC has native support for two-factor passcode authentication using smart phone apps like Google Authenticator.

  • ADC Native OTP requires Citrix ADC Advanced Edition (formerly know as Enterprise Edition) because it relies on nFactor.
  • ADC Native OTP stores client secrets in an Active Directory user attribute.
  • ADC Native OTP has security challenges with device registration. For example, access to the device registration web page only requires single-factor authentication.

LDAP (Lightweight Directory Access Protocol)

LDAP authentication process:

  1. HTML Form to gather credentials – Citrix ADC prompts user to enter a username and password, typically from an ADC-generated HTML Form.
  2. Connect to LDAP Server – Citrix ADC connects to the LDAP Server on TCP 389 or TCP 636, depending on if encryption is enabled or not.
  3. Citrix ADC logs into LDAP using a Bind account. This LDAP Bind account is an Active Directory service account whose password never expires. The only permissions the Bind account needs is to be able to search the LDAP directory. Domain Users group usually has this permission and thus it does not need Domain Admins permission.
  4. Citrix ADC sends an LDAP Query to the LDAP Server. The LDAP Query asks the LDAP Server to find the username that was entered in step 1. An LDAP Query is like a SQL Query. The LDAP Server finds the user somewhere in the directory tree and returns the user’s full Distinguished Name (DN), which is the full path to the user’s account in the directory.
  5. Login as user’s DN – Citrix ADC reconnects to the LDAP Server but this time logs in as the user’s DN (from step 4), and the user’s password (from step 1).
  6. Extract attributes – After authentication, Citrix ADC can be configured to extract attributes from the user’s LDAP account. A common configuration is to extract the user’s group membership. Another is to get the user’s userPrincipalName so it can be used during Single Sign-on to back-end web servers.

Password expiration requires LDAP encryption – If the user’s password has expired, then Citrix ADC can prompt the user to change the password. However, the user’s password can only be changed if the LDAP connection is encrypted, which means certificates must be installed on the LDAP servers (Active Directory Domain Controllers).

  • Password expiration reminders – Citrix ADC generally does not inform the user how long before the user’s password expires.
    • Citrix Gateway 12.1 can show reminder of password expiration in the RfWebUI Portal Theme when connecting to the Citrix Gateway’s built-in portal using Clientless Access.
    • StoreFront through Citrix Gateway does not show a reminder of user’s password expiration.
    • If you configure the VPN Home Page to something other than the built-in portal, then the user will not see any ADC-provided password expiration reminders.
  • Domain Controller certificates – The easy way to install certificates on domain controllers is to build a Microsoft Certification Authority in Enterprise Mode. Once the CA server is online, the Domain Controllers will auto-generate their own domain controller certificates.

LDAP Communication Protocols:

  • Clear text LDAP connects to the LDAP Server on TCP 389.
  • Two encrypted LDAP protocols – If the LDAP server has a certificate, then you can use one of two different encrypted protocols to connect to the LDAP Server.
    • Secure LDAP (LDAPS) – LDAPS is a different port number than LDAP, just like HTTPS is a different port number than HTTP. LDAPS is typically TCP 636 to the LDAP Server.
      • LDAPS is also called LDAP over SSL/TLS.
    • LDAP Start TLS – LDAP Start TLS starts as a clear text connection to the LDAP Server on TCP 389. Then both sides of the connection negotiate encryption parameters, and switch to encrypted communication on TCP 389.
      • Don’t confuse Start TLS with SSL/TLS. SSL/TLS (LDAPS) requires negotiated encryption at the start of the connection. Start TLS doesn’t start encryption until the clear text connection is established. To force LDAP to be encrypted, it’s better to use LDAPS instead of Start TLS.

The LDAP Server configuration on Citrix ADC has some interesting fields:

  • Server Logon Name Attribute is the name of the LDAP Attribute that contains the user name that was entered by the user in the HTML Logon Form. This attribute is typically set to sAMAccountName, which is the short user name. For multi-domain scenarios, you can change it to userPrincipalName, which has values that look like email address. If it’s set to userPrincipalName, then users need to enter their userPrincipalName in the ADC HTML Logon Page. Karim Buzdar at samAccountName Vs userPrincipalName explains the difference between the two.
  • SSO Name Attribute is the name of the LDAP attribute that Citrix ADC extracts from LDAP and then uses as the username when performing Single Sign-on (SSON) to back-end web servers (e.g. Citrix StoreFront). For multiple Active Directory domains and SSON to Citrix StoreFront, this field can be set to userPrincipalName to simplify how domain names are transmitted to StoreFront. For more details, see LDAP Authentication: Multiple Domains – UPN Method.
  • Search Filter controls the LDAP Query that is sent during LDAP authentication. A common usage of the LDAP Search Filter is to only return users that are members of a specific AD Group. For example, you can limit management access to ADC to only members of an ADC Administrator group. See LDAP Authentication for Management

Multiple Active Directory domains – Citrix ADC is based on UNIX, which means it does not understand Active Directory domains. Configuring ADC to handle multiple domains isn’t too difficult, but it’s more challenging to send the domain name when performing Single Sign-on to back-end web servers like Citrix StoreFront. For more details, see LDAP Authentication: Multiple Domains.

RADIUS (Remote Authentication Dial-In User Service)

RADIUS Client – RADIUS will not work unless you ask the RADIUS administrator to add Citrix ADC NSIP (or SNIP if load balancing) as a RADIUS Client. Ask the RADIUS server administrator to add the ADC NSIP and SNIP as RADIUS Clients.

  • Secret key – The RADIUS administrator then gives you the secret key that was configured for the RADIUS Client. You enter this secret key in Citrix ADC when configuring RADIUS authentication.

RADIUS authentication process:

  1. HTML Form to gather credentials – Citrix ADC prompts the user to enter username and passcode, typically from an ADC-generated HTML Form.
  2. Send login request to RADIUS server – Citrix ADC sends a login request (Access-Request) to the RADIUS Server on UDP 1812. Since it’s UDP, there’s no acknowledgment from the Server.
    1. Passcode encryption using shared secret – The user’s passcode in the RADIUS packet is encrypted using the RADIUS Client’s shared secret key that is configured on the Citrix ADC and RADIUS Server. The secret key entered on Citrix ADC must match the secret key configured on the RADIUS Server. Each RADIUS Client usually has a different secret key.
    2. RADIUS Attributes – The RADIUS Client (Citrix ADC) adds RADIUS attributes to the packet to help the RADIUS Server identify how the user is connecting. These attributes include: time of day, client IP, etc.
  3. RADIUS Server:
    1. RADIUS Clients configured on RADIUS Server – The RADIUS Server first verifies that the RADIUS Client (Citrix ADC) is authorized to perform authentication. The NAS IP (Citrix ADC Source IP) of the RADIUS Access-Request packet is compared to the list of RADIUS Clients configured on the RADIUS Server. If there’s no match, RADIUS does not respond.
    2. Shared secret – The RADIUS server finds the RADIUS Client and looks up the shared secret key. The secret key decrypts the passcode in the RADIUS Access-Request packet.
    3. Verify RADIUS Attributes – RADIUS Server uses the RADIUS Attributes in the Access-Request packet to determine if authentication should be allowed or not.
    4. Authenticate the user – RADIUS authenticates the user. Most RADIUS Server products have a local database of usernames and passwords. Some can authenticate with other authentication providers, like Active Directory.
    5. Access-Accept and Attributes – RADIUS sends back an Access-Accept message. This response message can include RADIUS Attributes, like a user’s group membership.
  4. RADIUS Challenge – RADIUS Servers can also send back an Access-Challenge, which asks the user for more information. Citrix ADC displays the RADIUS-provided Challenge message to the user, and sends back to the RADIUS Server whatever the user entered.
    1. SMS authentication uses RADIUS Challenge. The RADIUS server might send a SMS passcode to a user’s phone using SMS. Then RADIUS Challenge prompts the user to enter the SMS passcode.
  5. Extract RADIUS Attributes – Citrix ADC can be configured to extract the returned RADIUS Attributes and use them for authorization (e.g. AAA Groups).

SAML (Security Assertion Markup Language)

SAML uses HTTP Redirects to perform its authentication process. This means that HTTP Clients that don’t support Redirects (e.g. Citrix Receiver) won’t work with SAML.

SAML SP – The resource (webpage) the user is trying to access is called the SAML SP (Service Provider). No passwords are stored or accessible here.

SAML IdP– The authentication provider is called the SAML IdP (Identity Provider). This is where the usernames and passwords are stored and verified.

SAML SP Authentication Process:

  1. User tries to access a Citrix ADC VIP (Citrix Gateway or AAA) that is configured for SAML SP Authentication.
    1. Citrix ADC creates a SAML Authentication Request and signs it using a certificate (with private key) on the ADC.
    2. Citrix ADC sends to the user’s browser the SAML Authentication Request, and a HTTP Redirect (301) that tells the user’s browser to go to the SAML IdP’s authentication Sign-on URL (SSO URL).
  2. The user’s browser redirects to the IdP’s Sign-on URL and gives it the SAML Authentication Request that was provided by the Citrix ADC.
    1. The SAML IdP verifies that the SAML Authentication Request was signed by the Citrix ADC’s certificate.
    2. The SAML IdP authenticates the user. This can be a web page that asks for multi-factor authentication. Or it can be Kerberos Single Sign-on. It can be pretty much anything.
    3. The SAML IdP creates a SAML Assertion containing SAML Claims (Attributes). At least one of the attributes is Name ID, which usually matches the user’s email address. The SAML IdP can be configured to send additional attributes (e.g. group membership).
    4. The SAML IdP signs the SAML Assertion using its IdP certificate (with private key).
    5. The SAML IdP sends the SAML Asseration to the user’s browser and asks the user’s browser to Redirect (301) back to the SAML SP’s Assertion Consumer Service (ACS) URL, which is different from the original URL that the user requested in step 1.
  3. The user’s browser redirects to the ACS URL and submits the SAML Assertion.
    1. The SAML SP verifies that the SAML Token was signed by the SAML IdP’s certificate.
    2. The SAML SP extracts the Name ID (email address) from the SAML Assertion. Note that the SAML SP does not have the user’s password; it only has the user’s email address.
    3. The SAML SP sends back to the user’s browser a cookie that indicates that the user has now been authenticated.
    4. The SAML SP sends back to the user’s browser a 301 Redirect, which redirects the browser to the original web page that the user was trying to access in step 1.
  4. The user’s browser submits the cookie to the website. The website uses the cookie to recognize that the user has already been authenticated, and lets the user in.

Multiple SAML SPs to one SAML IdP – The SAML IdP could support authentication requests from many different SAML SPs, so the SAML IdP needs some method of determining which SAML SP sent the SAML Authentication Request. One method is to have a unique Sign On URL for each SAML SP. Another method is to require the SAML SP to include an Issuer Name in the SAML Authentication Request. In either case, the SAML IdP looks up the SAML SP’s information to find the SAML SP’s certificate (without private key), and other SP-specific information.

SAML Certificates:

  • SP Certificate – Citrix ADC uses a certificate to sign the SAML Authentication Request. This Citrix ADC certificate must be copied to the IdP.
  • IdP Certificate – The IdP uses a certificate to sign the SAML Assertion. The IdP certificate must be installed on the Citrix ADC.

SAML Configuration is usually performed first on the IdP – at the IdP, you add a Relying Party or Service Provider.

  • Provide the following information for the Server Provider (ADC)
    • Service Provider Assertion Consumer Service (ACS) URL – for Citrix Gateway, the URL ends in /cgi/samlauth
    • Service Provider Entity ID – to identify the service provider – configure it identically on both the IdP and on the ADC
    • IdP attribute (e.g. email address) that you want to send back in the Name ID claim
  • Download the IdP’s certificate and import it to the ADC
  • Copy the IdP’s Sign On URL and configure it on the ADC

Shadow Accounts – The SAML IdP sends the user’s email address to the SAML SP. The SAML SP has its own directory it uses to authorize users to SP resources. The email address provided by the SAML IdP is matched with a user account at the SAML SP’s directory. Even though the user’s password is never seen by the SAML SP, you still need to create user accounts for each user at the SAML SP. These SAML SP user accounts can have fake passwords. The SAML SP user accounts are sometimes called shadow accounts. The shadow accounts are assigned permissions to SP resources, like Citrix Virtual Apps and Desktops (CVAD) published applications.

  • Shadow Account userPrincipalNames – If the SAML SP relies on Active Directory for permissions, then the local AD shadow accounts must have a userPrincipalName that matches the email address claim that came from the SAML IdP. You might have to add custom DNS suffixes to your Active Directory forest to make the UPNs match.
  • Citrix Virtual Apps and Desktops (CVAD) is an example Service Provider that relies on Active Directory.

SAML and lack of user password – Not having access to passwords limits the back-end Single Sign-on authentication options at the SAML SP. Without a password, you can’t authenticate to Active Directory using LDAP or NTLM.

  • Kerberos Constrained Delegation (KCD) and Citrix VDA – Citrix ADC supports Kerberos Constrained Delegation (KCD), which means ADC can request Kerberos tickets from a Domain Controller on behalf of another user. KCD does not need access to the user’s password. However, Citrix Virtual Apps and Desktops (CVAD) does not support Kerberos tickets for VDA authentication.
  • Smart Card Logon to Citrix VDA – Instead of Kerberos tickets, Citrix VDA supports authentication using user certificates (smart card certificates) generated by Citrix Federated Authentication Service (FAS). FAS generates certificates for local Active Directory shadow accounts whose UPN matches the email addresses provided by the SAML IdP.

Kerberos

Kerberos authentication process (simplified):

  1. User tries to access a web page that is configured with Negotiate authentication.
  2. To authenticate to the web page, the user must provide a Kerberos Service ticket. The Kerberos Service ticket is requested from a Domain Controller.
    1. The Kerberos Service ticket is limited to the specific Service that the user is trying to access. In Kerberos parlance, the resource the user is trying to access is called the Service Principal Name (SPN). User asks a Domain Controller to give it a ticket for the SPN.
    2. Web Site SPNs are usually named something like HTTP/www.company.com. It looks like a URL, but actually it’s not. There’s only one slash, and there’s no colon. The text before the slash is the service type. The text after the slash is the DNS name of the server running the service that the user is trying to access.
  3. If the user has not already been authenticated with a Domain Controller, then the Domain Controller will prompt the user for username and password.
    1. The Domain Controller returns a Ticket Granting Ticket (TGT).
  4. The user presents the TGT to a Domain Controller and asks for a Service Ticket for the Target SPN. The Domain Controller returns a Service Ticket.
  5. The user presents the Service Ticket to the web page the user originally tried to access in step 1. The web page verifies the ticket and lets the user in.

The Service and the Domain Controller do not communicate directly with each other. Instead, the Kerberos Client talks to both of them to get and exchange Tickets.

Kerberos Delegation – The Kerberos Service Ticket only works with the Service listed in the Ticket. If that Service needs to talk to another Service on the user’s behalf, this is called Delegation. By default, Kerberos will not allow this Delegation. You can selectively enable Delegation by configuring Kerberos Constrained Delegation in Active Directory.

  • In Active Directory Users & Computers, edit the AD Computer Account for the First Service. On the Delegation tab, specify the Second Service. This allows the first Service to delegate user credentials to the Second Service. Delegation will not be allowed from the First Service to any other Service.

Kerberos Impersonation – If Citrix ADC has the user’s password (maybe from LDAP authentication), then Citrix ADC can simply use those credentials to request a Kerberos Service Ticket for the user from a Domain Controller. This is called Kerberos Impersonation.

Kerberos Constrained Delegation – If the Citrix ADC does not have the user’s password, then Citrix ADC uses its own AD service account to request a Kerberos Service Ticket for the back-end service. The service account then delegates the user’s account to the back-end service. In other words, this is Kerberos Constrained Delegation. On Citrix ADC , the service account is called a KCD Account.

  • The KCD Account is just a regular user account in AD.
  • Use setspn.exe to assign a Kerberos SPN to the user account. This action unlocks the Delegation tab in Active Directory Users & Computers.
  • Then use Active Directory Users & Computers to authorize Kerberos Delegation to back-end Services.

Negotiate – Kerberos and NTLM – Web Servers are configured with an authentication protocol called Negotiate (SPNEGO). This means Web Servers will prefer that users login using Kerberos Tickets. If the client machine is not able to provide a Kerberos ticket (usually because the client machine can’t communicate with a Domain Controller), then the Web Sever will instead try to do NTLM authentication.

  • NTLM is a challenge-based authentication method. NTLM sends a challenge to the client, and the client uses the user’s Active Directory password to encrypt the challenge. The web server then verifies the encrypted challenge with a Domain Controller.
  • Negotiate on client-side with NTLM Web Server fallback – Citrix ADC appliances can use Negotiate authentication protocol on the client side (AAA or Citrix Gateway). Negotiate will prefer Kerberos tickets. If Kerberos tickets are not available, then Negotiate can use NTLM as a fallback mechanism. In the NTLM scenario, Citrix ADC can be configured to connect to a domain-joined web server for the NTLM challenge process. By using a separate web server for the NTLM challenge, there’s no need to join the Citrix ADC to the domain.

HTTP

URLs

HTTP URL format: e.g. https://www.corp.com:444/path/page.html?a=1&key=value

  • https:// = the scheme. Essentially, it’s the protocol the browser will use to access the web server. Either http (clear-text) or https (SSL/TLS).
  • www.corp.com = the hostname. It’s the DNS name that the browser will resolve to an IP address. The browser then connects to the IP address using the specified protocol.
  • :444 = port number. If not specified, then it defaults to port 80 or port 443, depending on the scheme. Specifying the port number lets you connect to a non-standard port number, but firewalls might not allow it.
  • /path/page.html = the path to the file that the Browser is requesting.
  • ?a=1&key=value = query parameters to the file. The query clause beings with a ? immediately following the file name. Multiple parameters (key=value pairs) are separated by &. Query parameters are a method for the HTTP Client to upload a small amount of data to the Web Server. There can be many query parameters, or just one parameter.
    • An alternative to query parameters is to put the uploaded data in the body of an HTTP POST request.

URLs must be safe encoded (Percent encoded), meaning special characters are replaced by numeric codes (e.g. # is replaced by %23). See https://en.m.wikipedia.org/wiki/Percent-encoding.

HTTP Methods – HTTP supports several HTTP methods, with the most common being GET, POST, PUT, and DELETE. There are also less common HTTP methods like OPTIONS and CONNECT. Web Browsers typically only use GET and POST in their HTTP Requests. The other HTTP Methods are used by REST APIs.

  • GET method retrieves (downloads) a file.
    • Parameters to the GET request are added to the end of the URL in the Query section.
    • HTTP Request Headers also affect how the file is retrieved.
  • POST method uploads data to a web server (web application). The POST method includes a path to a web server script file that will process the upload. The HTTP Body of a POST Method usually contains one of the following;
    • HTML Form field data – user fills out a form and clicks Submit. This causes the browser to send a POST Request with the Body containing each of the HTML Form field names and the values entered by the user. The format of the POST Body is similar to field1name=value&field2name=value. Web Servers extract the field names and their values and saves them as variables that the web server scripts can access.
    • JSON or XML file upload – these JSON or XML files are generated by scripts or programs. The web server receives the JSON or XML files and does something programmatic with them.
    • Raw file upload – typically a full file that needs to be saved somewhere on the web server.
  • HTTP-based REST APIs use all four of the common HTTP Methods for the following purposes:
    • GET method retrieves an object in JSON or XML format. The arguments for the retrieval of the object (or objects) are specified in a JSON or XML document included in the body of the HTTP Request.
    • POST method creates a new object. The POST method path specifies the name of the object that needs to be created. The arguments for the new object are specified in a JSON or XML document included in the body of the HTTP Request.
    • PUT method modifies an existing object. The PUT method path specifies which object needs to be modified. The arguments for the modified object are specified in a JSON or XML document included in the body of the HTTP Request.
    • DELETE method deletes an existing object. The DELETE method path specifies which object needs to be deleted. The arguments for the object deletion operation are specified in a JSON or XML document included in the body of the HTTP Request.

HOST Header – web browsers insert a HTTP header named Host into the HTTP Request Packet. The value of this Host header is whatever hostname the user typed into the browser’s address bar. It’s the part of the URL after the scheme (http://), and before the port number (:81) or path (/).

  • Web Servers use the Host Header to serve multiple websites on one IP address – Each hosted website has a different Host Header value configured. The web server matches the Host header in the HTTP Request packet with the website’s configured Host Header value and serves content from the matching website.
    • In IIS, if you edit the port number bindings for a website, there’s a field to enter a host name. If you enter a host name value in this field, then the website can only be accessed if the same value is in the HTTP Request’s Host header. If you try to connect to the website by entering its IP address into your browser’s address bar, then you won’t see the website because the Host header won’t match.
  • Citrix ADC Load Balancing Monitors do not include the Host Header by default. If the Web Server requires the Host Header, then you must modify the Citrix ADC Monitor configuration to specify the Host header.

HTTP Body vs HTML Body – HTTP Body and HTML Body are completely different.

  • An HTML file contains an HTML Head section and an HTML Body section. But these are just sections in one HTML file.
  • An HTTP Response Body contains an entire HTML file. Or an HTTP Body can contain non-HTML files or data. HTML is just one of the file types that an HTTP Body can transport.

For a detailed explanation of the HTTP Protocol including the various HTTP headers, see the book named HTTP: The Definitive Guide. This book was published years ago but is still relevant today.

WebSocket – WebSocket enables a client machine and a server machine to use HTTP to establish a long-lived, two-way (bidirectional) TCP communications channel. WebSocket is initiated from the client machine, so you don’t have to open any firewall ports. The client machine sends an HTTP Request to a WebSocket server asking the WebSocket server to upgrade the HTTP Connection to a WebSocket connection. After the connection upgrade, HTTP is no longer needed, and the two machines can transmit anything across the WebSocket connection. The bidirectional aspect of WebSocket allows a server to send packets to the client machine without having to wait for a request to come from the client. One of the main purposes of WebSocket is to bypass inbound firewall restrictions.

  • HTTP and WebSocket – Not all HTTP servers support WebSocket. WebSocket is not HTTP. HTTP is only used to setup the WebSocket connection. Once WebSocket is established, then there’s no more HTTP. WebSocket runs on the same port numbers as HTTP, usually SSL/TLS port 443.
  • WebSocket and Citrix Cloud Connector – Citrix Cloud Connector establishes a WebSocket connection with Azure Service Bus. Citrix Cloud then uses the Azure Service Bus connection to send commands to the on-premises Citrix Cloud Connector machines.
  • WebSocket and Citrix Workspace app for HTML5 – if a user does not have Workspace app installed on the local machine, then the user can instead use a “light” workspace app, which means HTML5. When the user launches an app from StoreFront, the “light” client is downloaded as JavaScript that initiates a WebSocket connection with Citrix Gateway. Citrix Gateway then creates an ICA connection to the VDA machine.

Cookies

Client-side Data Storage – Web Servers sometimes need to store small pieces of data in a user’s web browser. The user’s browser is then required to send the data back to the web server with every HTTP Request. Cookies facilitate this small data storage.

Set-Cookie – Web Servers add a Set-Cookie header to the HTTP Response. This Response Header contains a list of Cookie Names and Cookie Values.

Cookies are linked to domains – The Web Browser stores the Cookies in a place that is associated with the DNS name (host name) that was used to access the web site. The next time the user submits an HTTP Request to that DNS name, all Cookies associated with that host name are sent in the HTTP Request using the Cookie HTTP Request header.

  • Notice that the two headers have different names. HTTP Response has a Set-Cookie header, while HTTP Request has a Cookie header.

Cookie security – Cookies from other domains (other DNS names, other web servers) are not sent. Cookies usually contain sensitive data (e.g. session IDs) and must not be sent to the wrong web server. Hackers will try to steal Cookies so they can impersonate the user.

Cookie lifetimes are either Session Cookies, or Persistent Cookies. Session Cookies are stored in the browser’s memory and are deleted when the browser is closed. Persistent Cookies are stored on disk and available the next time the browser is launched.

  • Expiration date/time – Persistent Cookies sent from the Web Server come with an expiration date/time. This can be an absolute time, or a relative time.

Citrix ADC Cookie for Load Balancing persistence – Citrix ADC can use a Cookie to maintain load balancing persistence. The name of the Cookie is configurable. The Cookie lifetime can be Session or Persistent. The Cookie’s value specifies the name of the Load Balancing Service (web server) that the user’s browser last accessed so the same Service can be used in the next connection.

Web Server Sessions

Web Server Sessions preserve user data for a period of time – When users log into a web site, or if the data entered by a user (e.g. shopping cart) needs to be preserved for a period of time, then a Web Server Session needs to be created for each user.

Web Server Sessions are longer than TCP Connections – Web Server Sessions live much longer than a single TCP Connection, so TCP Connections cannot delineate a session boundary.

Each HTTP Request is singular – There’s nothing built into HTTP to link one HTTP Request to another HTTP Request. Various fields in the HTTP Request can be used to simulate a Web Server Session, but technically, each HTTP Request is completely separate from other HTTP Requests, even if they are from the same user/client.

Server-side Session data, and Client-side Session ID – Web Server Sessions have two components – server-side session data, and some kind of client-side indicator so the web server can link multiple HTTP Requests to the same server-side session.

A Cookie stores the Session ID – On the client-side, a session identifier is usually stored in a Cookie. Every HTTP Request performed by the client includes the Cookie, so the web server can easily associate all of these HTTP Requests with a Server-side session.

Server-side data storage – On the server-side, session data can be stored in several places:

  • Memory of one web server – this method is the easiest, but requires load balancing persistence
  • Multiple web servers accessing a shared memory cache (e.g. Redis)
  • Shared Database – each load balanced web server can pull session data from the database. This is typically slower than memory caches.

Load Balancing Persistence and Web Server Sessions – some web servers store session data on the same web server the user initially connected to. If the user connects to a different web server, then the old session data can’t be retrieved, thus causing a new session. When load balancing multiple identical web servers, to ensure the user always connects to the same web server that was initially chosen by the user, configure Persistence on the load balancer.

Persistence Methods – When the user first connects to a Load Balancing VIP, Citrix ADC uses its load balancing algorithm to select a web server. Citrix ADC then needs to store the chosen server’s identifier somewhere. Here are common storage methods:

  • Cookie – the chosen server’s identifier is saved on the client in a Cookie. The client includes the ADC persistence Cookie in the next HTTP request, which lets Citrix ADC send the next HTTP Request to the same web server as before. Pros/Cons:
    • No memory consumption on Citrix ADC
    • Cookie can expire when the user’s browser is closed
    • Each client gets a different Cookie, even if multiple clients are behind a common proxy.
    • However, not all web clients support Cookies.
  • Source IP – Citrix ADC records the client’s Source IP into its memory along with the web server it chose using its load balancing algorithm. Pros/Cons:
    • Uses Citrix ADC Memory
    • If multiple clients are behind a proxy (or common outgoing NAT), then all of these clients go to the same web server. That’s because all of them appear to be coming from one IP address. The same is true for all clients connecting through one Citrix Gateway.
    • Works with all web clients.
  • Rule-based persistence – use a Citrix ADC Policy Expression to extract a portion of the HTTP Request and use that for persistence. Ultimately, it works the same as Source IP, but it helps for proxy scenarios if the proxy includes the Real Client IP in one of the HTTP Request Headers (e.g. X-Forwarded-For).
  • Server Identifier – the HTTP Response from a web server instructs the web client to append a Server ID to every URL request. The Citrix ADC can match the Server ID in the URL with the web server. Citrix Endpoint Management (XenMobile) uses this method.

Authentication and Cookie Security – If a web site requires authentication, it would be annoying if the user had to login again with every HTTP Request. Instead, most authenticated web sites return a Cookie, and that Cookie is used to authorize subsequent HTTP Requests from the same user/client/browser.

  • Web App Firewall (WAF) Cookie Protection – Since the Web Session Cookie essentially grants permission, security of this Cookie is paramount. Citrix ADC Web App Firewall has several protections for Cookies.

HTML Forms

Get Data from user – if the web site developer wants to collect any data from a user (e.g. Search term, account login, shopping cart item quantity, etc.), then the web developer creates HTML code that contains a <form> element.

Form fields – Inside the <form> element are one or more form fields that let users enter data (e.g. Name, Quantity), or let users select an option (drop-down box).

Submit button – The last field is usually a Submit button.

Field names – Each of the fields in the form has a unique name.

Field values – When a user clicks Submit, typically JavaScript on the client side ensures that the data was entered correctly. This is more about convenience than security. If users enter letters into a zip code field, JavaScript can immediately prompt the user to enter a zip code in the correct format.

GET and POST – The data is then submitted to the web server using one of two methods: GET or POST.

  • With GET, each of the field names and field values is put in the Query String portion of the URL (e.g. ?field1=value1&field2=value2), which is after the path and file name.
  • With POST, the HTTP Request Method is set to POST, and the field names and field values are placed in the Body of the HTTP Request.
  • The POST method is typically more secure. Web Servers can log the entire GET Method, including query strings. But POST parameters in the body are never logged.

Web server validates HTML form data – When a script on the web server receives the HTML form data, the script must validate the input. Do not rely on client-side Javascript to validate the data. Instead, all HTML form data must be inspected by the web server script for SQL Injection, Cross-site Scripting, etc.

  • Citrix ADC Web App Firewall (WAF) can do this inspection before the form data reaches the web server.
  • WAF can also validate the form fields. For example, Citrix ADC WAF can ensure that only numeric characters can be entered in a zip code field.

Web App Firewalls for HTML Forms – HTML Forms are the most sensitive feature in any web application since a hacker can use a form to upload malicious content to the web server. Web Developers must write their web server code in a secure manner. Use features like Citrix ADC Web App Firewall to provide additional protection.

  • WAF for JSON, XML – Other forms of submitting data to web servers, like JSON objects, XML documents, etc. should also be inspected. Citrix ADC Web App Firewall can do this too.

Asynchronous JavaScript (AJAX)

JavaScript AJAX – JavaScript on the client side can send HTTP Requests to Web Servers. Web Servers send back a response in JSON or XML format.

JSON is JavaScript Object Notation – JavaScript scripts can create objects (similar to hash tables) using JSON notation. Curly braces surround the object. Each element is “name”:”value” pair. The values can be more JSONs. And values can be an array of values, including more JSONs. JSONs can be embedded within other JSONs. JSONs are very familiar to any JavaScript developer.

JSON vs XML

  • JSON is smaller than XML. XML is marked up with human-readable tags, bloating the size. JSON contains data, curly braces, colons, quotes, and square brackets. That’s it. Very little of it is dedicated to markup so most of it is pure data.
  • Familiarity – Since JavaScript developers already know how to create JSONs, there’s nothing new to learn, unlike XML.

AJAX enables Single Page Applications (SPA) – JavaScript reads the contents of the HTTP response and uses it for any purpose. For example, JavaScript can use the data in the response to build a table in the webpage and display it to the user. This allows data on the page to change dynamically without requiring a full page reload.

REST API

Commercial systems have a programmatically-accessible API (Application Programming Interface) that allows programs and scripters to control a remote system. Some API commands retrieve information from the system. Other API commands invoke actions (e.g. create object) in the system.

Use HTTP to call API functions – Modern APIs can be activated using the HTTP Protocol. Create a specially-crafted HTTP Request and send it to an HTTP endpoint that is listening for API requests.

SOAP Protocol – Older HTTP-based APIs operate by exchanging XML documents. This is called SOAP (Simple Object Access Protocol). However, XML documents are difficult to program, and the XML tags consume bandwidth.

REST API – Another newer HTTP-based architecture is to use all of the HTTP Methods (GET, POST, PUT, DELETE), and exchange JSON documents. JSON is leaner than XML.

  • Citrix ADC Nitro API is a REST API.
  • Image from TutorialEdge

REST is stateless. All information needed to invoke the API must be included in one HTTP Request.

REST API is HTTP.

  • A REST-capable client is any client that can send HTTP Requests and process HTTP Responses. Some languages/clients have REST-specific functions. Others have only lower level functions for creating raw HTTP Requests.
  • On Linux, use curl to send HTTP Requests to an HTTP-based REST API.
  • In PowerShell, use Invoke-RestMethod to send an HTTP Request to an HTTP-based REST API.
  • Inside a browser, use Postman or other REST plug-in to craft HTTP Requests and send them to an HTTP-based REST API.

To invoke an HTTP REST-based API:

  1. HTTP Request to login – Send an HTTP Request with user credentials to the login URL or session creation URL detailed in the API documentation.
  2. Session Cookie – The REST API server sends back a Session Cookie that can be used for authorization of subsequent REST/HTTP Requests. The REST Client saves the cookie and adds it to every subsequent REST/HTTP Request.
  3. Create a REST API HTTP Request:
    1. Read API Documentation – Use the API’s documentation to find the URLs and HTTP Methods and JSON Arguments to invoke the API.
    2. Content-Type – Some REST API Requests require a specific Content-Type to be specified in the HTTP Request Header. Add it to the HTTP Request that you’re creating.
    3. JSON Object in Request – Most REST API Requests require a JSON object to be submitted in the HTTP Body. Use the language’s functions to craft a JSON object that contains the parameters that need to be sent to the API Call.
    4. URL Query String– Some REST API Requests require parameters to be specified in the query string of the URL.
  4. Send HTTP Request – Send the full HTTP Request with HTTP Method, URL, URL Parameters, Content-Type Header, Cookie Header, and JSON Body. Send it to the HTTP REST server endpoint.
  5. Process Response, including JSON – The REST API sends back a HTTP 200 success message with a JSON document. Or it sends back an error message, typically with error details in an attached JSON document.

Citrix Gateway VPN Networking

IP Pools

SNIP vs IP Pool (Intranet IPs) – By default, when a Citrix Gateway VPN Tunnel is established, a Citrix ADC SNIP is used as a shared Source IP for all traffic that leaves the Citrix ADC to the internal Servers. The internal Servers then simply reply to the SNIP. Instead of all VPN Clients sharing a single SNIP, you can configure IP Pools (aka Intranet IPs), where each VPN Client gets its own IP address.

Use IP Pools if Servers initiate communication to clients – if servers initiate communication to VPN Clients (IP Phones, SCCM, etc.), then each VPN Client needs its own IP address. This won’t work if all VPN Clients are sharing a single SNIP.

Intranet IPs assignment – Intranet IPs can be assigned to the Gateway vServer, which applies to all users connected to that Gateway vServer. Or you can apply a pool of IPs to a AAA Group, which allows you to assign different IP Pools (IP subnets) to different AAA Groups.

IP Pools and Network Firewall – If different IP Pools for different AAA Groups, then a network firewall can control which destinations can be reached from each of those IP Pools.

Intranet IP Subnet can be brand new – the IP subnets chosen for VPN Clients can be brand new IP Subnets that the Citrix ADC is not connected to. Citrix ADC is a router, so there’s no requirement that the IP addresses assigned to the VPN Clients be on one of the Citrix ADC’s data (VIP/SNIP) interfaces.

Reply traffic from Servers to Intranet IPs – If the Intranet IP Pool is a new IP Subnet, then on the internal network (core router), create a static route with the IP Pool as destination, and a Citrix ADC SNIP as Next Hop. Any SNIP on the Citrix ADC can reach any VPN Client IP address.

IP Spillover – if there are no more Intranet IPs available in the pool, then a VPN Client can be configured to do one of the following: use the SNIP, or transfer an existing session’s IP. This means that a single user can only have a single Intranet IP from a single client machine.

Split Tunnel

Split Tunnel – by default, all traffic from the VPN Client is sent across the VPN Tunnel. For high security environments, this is usually what you want, so the datacenter security devices can inspect the client traffic. Alternatively, Split Tunnel lets you choose which traffic goes across the tunnel, while all other client traffic goes out the client’s normal network connection (directly to the Internet).

Enable Split Tunnel in a Session Policy/Profile – the Session Policy/Profile with Split Tunnel enabled can be bound to the Gateway Virtual Server, which affects all VPN users, or it can be bound to a Gateway AAA Group.

Intranet Applications define traffic that goes across the Tunnel – If Split Tunnel is enabled, then you must inform the VPN Client which traffic goes across the Tunnel, and which traffic stays local. Intranet Applications define the subnets and port numbers that go across the Tunnel. The Intranet Applications configuration is downloaded to the VPN Client when the Tunnel is established.

  • Intranet Applications – Route Summarization – If Split Tunnel is enabled, a typical configuration is to use a summarized address for the Intranet Applications. Ask your network team for a short network prefix that matches all internal IP addresses. For example, every private IP address (RFC 1918) can be summarized by three route prefixes. The summarized Intranet Applications can then be assigned to all VPN Clients. Most networking training guides explain route summarization in detail.
    • If your internal servers all have IP addresses that start with 10., then you can create a Intranet Application for 10.0.0.0 with netmask 255.0.0.0. This Intranet Application would send all traffic with Destination IP Addresses that start with 10. across the VPN tunnel.
  • Intranet Applications – Specific Destinations – Alternatively, you can define an Intranet Application for every single destination Server IP  Address and Port. Then bind different “specific” Intranet Applications to different users (AAA Groups). Note: this option obviously requires more administrative effort.
  • For configuration details, see SSL VPN: Intranet Applications.

Split DNS – If Split Tunnel is enabled, then Split DNS can be set to Remote, Local, or Both. Local means use the DNS servers configured on the Client. Remote means use the DNS Servers defined on the Citrix ADC. Both will check both sets of DNS Servers.

VPN Authorization

There are three methods of controlling access to internal Servers across the VPN Tunnel – Authorization Policies, Network Firewall (usually with Intranet IPs), and Intranet Applications (Split Tunnel).

  • Authorization Policies control access no matter how the VPN Tunnel is established. These Policies use Citrix ADC Policy Expressions to select specific destinations and either Allow or Deny. In Citrix ADC 11.1 and older, Authorization Policies use Classic Policy Expressions only, which has a limited syntax. In Citrix ADC 12 and newer, Authorization Policies can use Default Syntax Policy Expressions, allowing matching of traffic based on a much broader range of conditions.
  • Intranet Applications – If Split Tunnel is enabled, then Intranet Applications can be used to limit which traffic goes across the Tunnel. If the Intranet Applications are “specific”, then they essentially perform the same role as Authorization Policies. If the Intranet Applications are “summarized”, then you typically combine them with Authorization Policies.
  • Network firewall (IP Pools) – If Intranet IPs (IP Pools) are defined, then a network firewall can control access to destinations from different VPN Client IPs. If Intranet IPs are not defined, then the firewall rules apply to the SNIP, which means every VPN Client has the same firewall rules.

VPN Tunnel Summary

In Summary, to send traffic across a VPN Tunnel to internal servers, the following must happen:

  1. If Split Tunnel is enabled, then Intranet Applications identify traffic that goes over the VPN tunnel. Based on Destination IP/Port.
  2. Authorization Policies define what traffic is allowed to exit the VPN Tunnel to the internal network.
  3. Static Routes for internal subnets – to send traffic to a server, the Citrix ADC needs a route to the destination IP. For VPN, Citrix ADC is usually connected to both DMZ and Internal, with the default route (default gateway) on the DMZ. To reach remote internal subnets, you need static routes for internal destinations through an internal router.
  4. Network Firewall must allow the traffic from the VPN Client IP – either SNIP, or Intranet IP (IP Pool).
  5. Reply traffic – If the VPN Client is assigned an IP address (Intranet IPs aka IP Pool), then server reply traffic needs to route to a Citrix ADC SNIP. On the internal network, create a static route with IP Pool as destination, and a Citrix ADC SNIP as Next Hop.

PXE

Network Boot and PXE

Network Boot – when you configure a machine to boot from the network, the machine downloads its operating system from a TFTP server while the machine is still in BIOS boot mode. The operating system download happens every time the machine boots. The machine does not need any hard drives because everything it needs it gets from the network.

  • Bootstrap file – the first file downloaded from the TFTP server is called the Bootstrap, which is a small file that starts enough of the operating system so the machine can connect to the network and download the rest of the operating system files.
  • NICs and Network Boot – Almost every Network Card (NIC), including virtual machine NICs, has Network Boot capability.
    • A notable exception is Hyper-V Synthetic NICs; Hyper-V Legacy NIC can Network Boot, but Hyper-V Synthetic NICs cannot.
  • Configure BIOS to boot from network – to configure a machine to network boot, in the machine’s BIOS, there should be an option to Network Boot from a Network Card (NIC). Move that boot option to the top of the list.

PXE (Pre-boot Execution Environment) – PXE is a mechanism for Network Boot machines to discover the location of the bootstrap file. PXE is based on the DHCP protocol. PXE works like this:

  1. Get IP from DHCP – The network boot machine can’t download anything until it has an IP address, which it gets from DHCP.
  2. Discover TFTP Server address – Then the machine uses DHCP to get the IP address of the TFTP Server and the name of the bootstrap file that should be downloaded from the TFTP Server.

Network Boot without PXE – You can also Network Boot without PXE by booting from an ISO file or local hard drive that has just enough code on it to get the rest of the bootstrap from the TFTP server. DHCP is still usually used to get an IP address, but the IP address of the TFTP server is usually burned into this locally accessible code.

PXE works as follows:

  1. DHCP Request to get IP – The NIC performs a DHCP Request to get an IP address.
  2. PXE Request to get TFTP info – The NIC performs a PXE Request (second DHCP Request) to get the TFTP IP address and file name.
  3. Download from TFTP – The NIC downloads the bootstrap file from the TFTP server and runs it.
  4. Run the bootstrap – The bootstrap file usually downloads additional files from a server machine (e.g. Citrix Provisioning Server) and runs them.

TFTP Server – the TFTP Server/Service can be running from Citrix Provisioning Servers, or you can build some Linux machines and run TFTP from them.

PXE and DHCP

DHCP Scope Options for PXE – The TFTP Server Address and the Bootstrap file name are delivered using DHCP Scope Options.

  • The response for the initial DHCP Request for an IP Address can include the TFTP address and bootstrap file in DHCP Scope Options 66 and 67.
  • Or, if the response for the initial DHCP Request for an IP address does not include Options 66 and 67, then the network boot machine does another DHCP Request, this time on port UDP 4011. A PXE Server should be listening for this new port number and the PXE Server can respond with the TFTP Server address and the bootstrap file name.

Two DHCP port numbers – In other words, the Network Boot machine needs to one DHCP Request, or two DHCP Requests. The first DHCP Request is always on UDP 67. While the second DHCP Request is on UDP 4011. Having two separate port numbers allows the two DHCP Servers to perform different functions. the UDP 67 DHCP server is responsible for handing out IP addresses, while the UDP 4011 DHCP Server is responsible for handing out TFTP address and bootstrap file names.

  • PXE Server = DHCP – A PXE Server running a PXE Service is nothing more than a DHCP server that listens on UDP 4011. Citrix Provisioning Servers have a PXE Service that can be optionally started if you are unable able add Options 66 and 67 to your primary DHCP servers.

PXE Request does not cross routers – The second DHCP Request has the same limitations as the first DHCP Request in that neither DHCP request can cross a subnet boundary unless the local router is configured to listen for the UDP 4011 DHCP Request and forward it to a PXE Server. Most routers can be easily configured for UDP 67, but UDP 4011 forwarding is not a typical configuration. It might be easier to put PXE Servers on the same subnet as the Network Boot machines. Or add DHCP Scope Options 66 and 67 to the primary DHCP Servers.

PXE Service Redundancy – If you use a PXE Service that is separate from your main DHCP Servers, then you want at least two PXE Servers that are reachable from your Network Boot clients. PXE Service redundancy works the same as DHCP Server redundancy except that you don’t have to replicate any DHCP databases. An easy way to provide redundancy for PXE is to put the PXE servers on the same subnet as the Network Boot clients.

TFTP Redundancy

If TFTP is not reachable, then your Network Boot clients can’t boot.

DHCP Scope Option 66 can only point to a single TFTP Server IP Address. If you try to add two TFTP Server addresses, then either the Network Boot clients won’t boot, or they’ll only use the first TFTP Server address. Here are some workarounds for this limitation.

  • Load Balance TFTP using Citrix ADC  – Use Citrix ADC to load balance two or more TFTP Servers and configure DHCP Option 66 to point to the Citrix ADC Load Balancing VIP.
  • DNS Round-Robin – Option 66 can point to a DNS Round Robin-enabled DNS name, where the single DNS name resolves to both TFTP Servers’ IP addresses. This assumes the DHCP Client receives DNS Server information from the DHCP Server.
  • Separate Option 66 configured on each DHCP Server – If you have multiple DHCP Servers, each DHCP Server can send back a different Option 66 TFTP Server IP address.

PXE instead of DHCP Scope Option 66 – Another High Availability workaround is to not use DHCP Scope Option 66 and instead install the PXE Service on two servers. The Network Boot Clients would need to be able to reach both PXE Servers. If Network Boot clients and PXE Services are on the same subnet, then each PXE Service can send back a different TFTP Server IP address. Either PXE Service can respond to the PXE Request, so if one PXE Server is down, then the other PXE Server will respond.

  • This option works best if PXE Service and TFTP Service are installed on the same server, like it usually is in Citrix Provisioning environments.

Citrix Provisioning and TFTP

Citrix Provisioning (CPV) is the new name for Citrix Provisioning Services.

TFTP Server is usually installed and running on each Citrix Provisioning server.

In addition to normal DHCP PXE options for Network Boot, Citrix Provisioning has several additional options for delivering the TFTP Server addresses to CPV Target Devices (Network Boot Clients). These options are:

  • PXE Service on CPV servers on same subnet as Target Devices
    • CPV Servers are connected to the same subnet as the Target Devices. PXE Service is installed and running on each CPV server. Either PXE Service can respond to PXE Requests from the Target Devices on the same subnet.
    • For large environments, use a /21 or smaller subnet mask to allow hundreds of Target Devices on one subnet. 21-bit subnet mask allows 2,048 machines on one subnet.
    • You can also install a DHCP Service (e.g. Microsoft DHCP) onto the Citrix Provisioning servers. Then you don’t need to configure the local router to forward DHCP requests to a different DHCP server.
  • Target Devices boot from CPV Boot ISO
    • The Boot ISO has the TFTP Server IP addresses (Citrix Provisioning server IP addresses) pre-configured.
    • Included with CPV installation is a Boot ISO Creator called Boot Device Management.
    • Note: The Boot ISO uses a different TFTP Service than normal PXE. Normal TFTP is UDP 69, while the Boot ISO connects a TFTP service called Two-stage Boot TFTP Service that is listening on UDP 6969.
  • Target Device Boot Partition
    • CPV can burn boot code into a hard disk attached to each Network Boot machine.
    • The boot partition boot process also uses the Two-stage Boot TFTP Service.

Citrix ADC Global Server Load Balancing (GSLB)

GSLB is DNS

GSLB is DNS – Citrix ADC receives a DNS Query and returns an IP address in the DNS Response, which is exactly what a DNS Server does. Enabling Global Server Load Balancing (GSLB) on a Citrix ADC essentially turns your ADC into a DNS server.

GSLB Purpose – The purpose of GSLB is to resolve DNS names that have multiple IP address responses. A web site can be hosted in multiple datacenters. Each data center has different IP addresses. To reach the web site in a particular data center, you use one IP address. To reach the web site in a different data center, you use a different IP address. Instead of creating a different DNS name for each IP address, it would be more convenient for the user if a single DNS name could resolve to both IP addresses.

How GSLB chooses an IP address – GSLB has several methods of choosing the IP address that is given out in the DNS response.

  • IP Address Monitoring – Is the IP address reachable? If not, then don’t give out that IP address.
  • Active/Passive – Is the website only “active” at one IP address? If so, then give out that “active” IP address.
    • If the “active” IP address is down, then give out the “passive” IP address instead. This is automatic and there’s no need to manually change the DNS record.
  • Proximity – Which IP address is closest to the user?
  • Site persistence – Which IP address did the DNS Client get last time it submitted a DNS Query?
  • Load Balancing Method – which IP address is receiving less traffic?

Active IP address Monitoring – GSLB will not give out an IP address unless that IP address is UP. GSLB has two options for determining if an IP address is reachable or not:

  • Ask ADC for VIP status – If the Active IP is an ADC Virtual Server IP, then GSLB can ask the ADC appliance for the status of the VIP.
    • Citrix ADC uses a proprietary protocol called Metric Exchange Protocol (MEP) to transmit GSLB-specific information, including VIP status, between ADC appliances.
  • Monitors – for all other cases, including ADC VIPs, GSLB can use a Monitor to periodically probe the Active IP address to make sure it’s reachable. For TCP services, a simple TCP three-way handshake connection might be sufficient. For UDP, some other monitoring mechanism is needed (e.g. ping).
  • Internet is up? – For public DNS, GSLB needs to determine if Internet clients can reach the Active IP address across the Internet.
    • Active IP remote from GSLB DNS – For Active IPs in a datacenter that is remote from the GSLB DNS listener appliance, configure the GSLB Monitoring Probe to route across the Internet, so the Monitoring Probe is essentially using the same path that an Internet client would use.

Proximity Load Balancing Methods – GSLB supports two Proximity Methods:

  • Static Proximity – The Source IP of the DNS Query is looked up in a location database to determine where the DNS Query came from. The GSLB Active IPs are also looked up in the location database to determine the location of each Active IP. The Active IP address that is closest to the DNS Query’s Source IP is returned.
    • Citrix ADC has a built-in static proximity location database that you can use. Or you can import a database downloaded from a geolocation provider. These databases are CSV files containing IP ranges and coordinates.
  • Dynamic Proximity – each Citrix ADC appliance participating in GSLB pings the Source IP of the DNS Query to determine which ping is fastest.
    • If ping is blocked to the Source IP, then you can configure Static Proximity as a backup method.
  • DNS Query Source IP is the IP address of the client’s DNS Recursive Resolver server, and not the actual IP address of the client machine. If a client machine uses a DNS Server that is in a different city than the client machine, then the proximity results will be distorted.
    • EDNS Client Subnet (ECS) is intended to solve this problem. Newer versions of Citrix ADC support ECS.

GSLB is only useful if a single DNS name can resolve to multiple IP addresses. The purpose of GSLB is for DNS names that have multiple IP address responses. GSLB selects one of those IP addresses and returns it in response to a DNS Query. If the DNS name can only ever respond with one IP address, or if you don’t want GSLB to choose a different IP address automatically, then it would be easier to just leave the single DNS name with single IP address on regular DNS servers.

Limitations of regular DNS Servers:

  • The DNS Server doesn’t care if the IP address is reachable or not. There’s no monitoring.
  • The DNS Server doesn’t know which IP address is closest to the user. There’s no proximity load balancing.
  • The DNS Server can’t do site persistence, so you could get a different IP address every time you perform the DNS Query.
  • DNS records have a Time-to-live (TTL). If TTL is high, and if you manually change the DNS record to a different IP address, then it could take as long as the TTL for the change to be propagated to all DNS Recursive Resolver servers and DNS Clients.
    • GSLB DNS responses have a default TTL of 5 seconds.

GSLB is not in the data path – once GSLB returns an IP address to the user, the user connects to the IP address and GSLB is done until the user needs to resolve the DNS name again. Since GSLB is just DNS, Citrix ADC GSLB can return any IP address, even if that IP address is not owned by an ADC appliance.

  • Short GSLB TTL – GSLB DNS TTL defaults to 5 seconds, so the user might need to resolve the DNS name again in the very near future. HTTP requests are short-lived and thus might require frequent DNS queries. While TCP connections, like Citrix ICA connections, are long-lived and might only need a DNS Query at the beginning of their connection.

Site Persistence – Once an Active IP address is selected for a user, you probably want the user to always connect to that Active IP address for a period of time. This is similar to Load Balancing Persistence needed for Web Sessions. GSLB has three methods of Site Persistence:

  • Source IP – GSLB records in memory the DNS Query’s Source IP and the Active IP that was given in response to a DNS Query. Each GSLB-enabled DNS name has its own Source IP persistence table. Multiple ADC appliances participating in GSLB replicate the Source IP persistence tables with each other using the proprietary Metric Exchange Protocol (MEP).
  • Cookie Persistence – For Active IPs that are HTTP VIPs on a Citrix ADC appliance/pair connected by GSLB MEP, the first HTTP Response from the Citrix ADC VIP will include a cookie indicating which GSLB Site (data center) the HTTP Response came from. The HTTP Client will include this Site Cookie in the next HTTP Request to the HTTP VIP. After the DNS TTL expires, if the client’s DNS Query gets a different IP address response that is in a different GSLB Site, then the HTTP Request will be sent to the wrong VIP. Citrix ADC has two options for getting the HTTP Request from the wrong VIP to the correct VIP:
    • HTTP Redirect – redirect the user to a different site-specific DNS name (a Site Prefix is added to the original DNS name). This requires the SSL VIP’s certificate to match the original GSLB-enabled DNS name, plus the new site-specific DNS name.
    • Proxy – proxy the HTTP Request to the HTTP VIP in the correct GSLB Site. This means that Citrix ADC in the wrong GSLB Site must be able to forward the HTTP Request to the HTTP VIP in the correct GSLB Site.

GSLB Architecture

Multiple ADC GSLB appliances – for redundancy, you will want to enable GSLB on at least two pairs of ADC appliances, usually in different datacenters. The location of the ADC GSLB appliances is unrelated to the IP addresses that are given out in DNS Responses to DNS Queries.

  • Metric Exchange Protocol – the multiple ADC GSLB appliances communicate with each other using Citrix’s proprietary Metric Exchange Protocol (MEP). MEP transmits GSLB-specific information, including: Dynamic Proximity latency results, Site persistence, IP Address Traffic Load, and VIP Status (for monitoring).
  • Identical GSLB Configuration on all appliances – DNS Queries are delegated to multiple ADC GSLB appliances. It’s not possible to control which Citrix ADC appliance/pair resolves the DNS Query. Thus all Citrix ADC appliance/pairs that resolve GSLB DNS names must have identical GSLB configuration, so the DNS responses are the same no matter which Citrix ADC appliance/pair resolves the DNS name.

DNS listener – Each ADC GSLB appliance needs at least one DNS listener. For public DNS (Internet DNS), the DNS listener IP address must be reachable from the Internet. For internal private DNS, then DNS listener IP address should be an internal IP address. ADC has several methods of listening for DNS requests:

  • ADNS Service – ADC listens for ADNS queries on an ADC SNIP. ADNS Services can only resolve DNS names that are created locally on the ADC appliance. The ADNS service cannot ask other DNS servers to resolve DNS names. You can create more than one ADNS service listener on a single ADC appliance.
  • DNS Load Balancing (DNS Proxy) – a Load Balancing Virtual Server VIP with DNS as the protocol. The load balancing services point to your normal DNS servers. When the Load Balancing VIP receives a DNS Query, it will first look in its GSLB configuration for a match. If there’s no match, then ADC will forward the DNS Query to your DNS servers so they can resolve it. This configuration is called DNS Proxy. You can create multiple DNS Load Balancing VIPs on a single appliance

Both Public DNS and Internal Private DNS on one GSLB appliance? – ADC GSLB only has one DNS database. If you create DNS listeners for both internal private DNS and public DNS on the same appliance, then be aware that there is no real separation between the two types of DNS Queries. A more secure approach is to have separate ADC GSLB appliances for public DNS vs internal DNS.

  • DNS Views – in some cases you can configure DNS Views to provide different IP address responses depending on whether the DNS Client is a public machine or an internal machine. You can also use DNS Policies to block DNS Requests from Internet machines for specific internal private DNS names.

Delegate GSLB-enabled DNS names to Citrix ADC GSLB DNS listeners. Delegation is configured by creating NS (Name Server) records in the existing DNS zone. NS records are a way of telling a Recursive Resolver “I don’t have the answer, but these other DNS servers do have the answer”. There are a few methods of doing this delegation:

  • In the existing DNS zone, delegate specific DNS names to Citrix ADC GSLB DNS Listeners.
    • For example, you can delegate gateway.company.com by creating two NS records for gateway.company.com and setting them to the IP addresses of the GSLB DNS Listeners.
    • Each DNS name needs a separate delegation (separate set of NS records).
  • In the existing DNS zone, delegate a sub-zone (e.g. gslb.company.com) to Citrix ADC DNS. Then create CNAMEs for each GSLB-enabled DNS name that are alias’d to an equivalent DNS name in the sub-zone. For example:
    • Create two NS records for gslb.company.com and set them to the IP addresses of the GSLB DNS Listeners.
    • Then create a CNAME for gateway.company.com alias’d to gateway.gslb.company.com. Since the gslb.company.com sub-zone is delegated to Citrix ADC GSLB DNS Listeners, Citrix ADC will resolve this DNS name.
    • Create CNAMES for any additional GSLB-enabled DNS names.
  • Move the entire existing DNS zone to Citrix ADC .
    • Note: Citrix ADC was never designed as a full-fledged DNS Service, so you might find limitations when choosing this option.

Other GSLB Use Cases

GSLB and Multiple Internet Circuits – a common use case for GSLB is if you have multiple Internet circuits connected to a single datacenter and each Internet circuit has a different public IP subnet. In this scenario, you have one DNS name, and multiple public IP addresses, which is exactly the scenario that GSLB is designed for.

  • Local Internet Circuit Monitoring – GSLB Services need a monitor that can determine if the local Internet is up or not. You don’t want to give out a Public IP on a particular Internet circuit if the local Internet circuit is down. You typically configure the GSLB Monitor to ping a circuit-specific IP address (e.g. ISP router).

Internal GSLB – GSLB can also respond to internal DNS Queries by giving out Internal Private IPs. However, there are a couple differences for Internal Private IP addresses when compared to Public IP addresses:

  • Internal Private IPs are not in the location database – If GSLB is configured for static proximity load balancing, then you must manually add each internal subnet to the location database and specify geographical coordinates for each internal subnet.
  • Internal Private IPs are not affected by Internet outage – GSLB monitoring for internal Active IPs is usually configured differently than GSLB monitoring for public Active IPs. If the Internet goes down in a datacenter, then you want GSLB to stop giving out public IP addresses for that datacenter. However, if Internet goes down in a datacenter, then internal users are usually not affected. This means you need different monitoring configuration for Public IPs vs Internal Private IPs.

See Global Server Load Balancing (GSLB) for information on how to configure GSLB on ADC appliances.